In the fight against COVID-19 virus, Shenlong Automobile and Dongfeng Peugeot actively cooperated with the government to carry out continuous work, and made corresponding work arrangements according to the latest epidemic situation, defying hardships and carrying forward with heavy burdens.
United as one, devote all efforts to the front line of epidemic prevention and control
Dongfeng Peugeot responded to the call of the government and the emergency prevention and control headquarters, fully supported the "epidemic" and actively participated in the front line of epidemic prevention and control. As a local enterprise brand in Wuhan, it participated in and helped win this war without smoke in various ways.
Help with Love-Home enterprises donate love to respond to the call, prepare more than 8 sets of protective clothing in the painting workshop, support employees of the emergency team of Dongfeng Travel Network to contribute spontaneously and actively participate in the front line of epidemic prevention and control to the diamond support team, transport medical staff and transport medical materials to community services, and provide emergency community services for residents to lead crowdfunding. Purchase protective materials and donate to community hospitals to ensure safety in production. According to the requirements of the government and epidemic prevention and control, on the premise of fully ensuring the health and safety of employees, we will make production arrangements according to market demand to ensure the safety of production and manufacturing processes, and provide consumers with compliant and safe products.
*** We will fight the epidemic situation with dealers, and go hand in hand.
Dongfeng Peugeot Brand Department will actively respond to the epidemic situation, adjust the target policy in time, and actively reduce the sales target to alleviate the dealers.
*** to tide over the difficulties, and * * * to untie business policies, so that dealers can enjoy the release of policy incentives. The "Unity is Strength" red envelope reward enjoys a maximum interest-free period of 9 days and a maximum financing period of 24 days
to ensure safety and continuously provide consumers with high-quality services
to enable consumers to enjoy more reassuring services, comprehensively enhance consumer perception and confidence, and minimize the impact of the COVID-19 epidemic. Dongfeng Peugeot starts with ensuring the hygiene and safety of the dealer's business premises, personnel, vehicles and equipment, so as to completely reassure consumers. At the same time, in view of the existing epidemic situation, we will vigorously expand the online service platform and channel functions, give consumers the greatest convenience and safety, and continuously deepen the upgrade of eight exclusive services of Blue Care 2., which is people-oriented and service-oriented.
Safety-oriented, people-oriented three peace of mind, to ensure the safest car purchase service for customers. Peace of mind at the store strictly points to various safety measures to ensure the hygiene and safety of dealers' business premises. Take measures such as temperature detection, hand washing and wearing gloves and masks to ensure customers' safe test drive when entering the store, and make an appointment for test drive with peace of mind. Provide door-to-door shuttle service through temperature detection, wearing masks and other measures. Ensure that the health and safety of the test drive specialist and customers are fully disinfected after the test drive, strictly implement one test and one disinfection, and remind customers that financial peace of mind has specially launched a free skipping repayment service for the epidemic. Consumers can apply for deferred repayment and stay at home, and apply for 24-hour self-service of loan service through APP, providing 6 days of extra repayment grace. With the help of existing online service platforms and functions, Minimize the number of times and time for customers to go out for vehicle maintenance and purchase new cars: customers can make an appointment for maintenance through Dongfeng Peugeot Shiyouhui WeChat WeChat official account and get service coupons online to see cars; flexibly use long-term media to see cars online, VR exhibition hall and other functions, so that users can know about vehicles and dealers without leaving home; customers can make an appointment to see cars and choose cars through Dongfeng Peugeot official website and Tmall flagship stores. Get coupons to make an appointment for a test drive: After you get coupons online, you can make an appointment for outlets by phone, book a special car in advance to visit the store to see the car and experience the test drive, strengthen blue care for customers and send caring messages and WeChat to new and old customers during the epidemic. Inform users as soon as possible about the business or service changes of outlets, keep the communication unblocked, strengthen the "24-hour rescue service", practice the blue care service, and promise qualified outlets to carry out after-sales "delayed service" and "door-to-door pick-up and delivery" and other special service delayed services: face the reserved customers, appropriately extend the service hours to pick-up and delivery the car: within a service radius of 1km, implement the maintenance and repair of the door-to-door pick-up and delivery service to deal with the VOC epidemic. 4 people overcome difficulties and ensure 24-hour online
Dongfeng Peugeot actively faces the epidemic situation, cares about the epidemic situation, cares for dealers and every employee, and works with dealers to overcome the difficulties and tide over the difficulties through sales financial deployment and response. In the extraordinary period of severe epidemic, Dongfeng Peugeot continued to carry out VOC work, and the 4 call center insisted on providing 24-hour uninterrupted online service to provide consumers with high-quality service and security.
This article comes from the author of Chejia, car home, and does not represent car home's standpoint.