Customer Service: Hello, is this Mr/Ms? Guest: Yes.

Customer Service: Hello, this is XXXX. Your payment has not been deducted, and it is x days overdue. What happened? Call the customer's relatives. Prologue: Customer Service: Hello, is this Mr./Ms? Customer's relatives: Yes.

Customer Service: Hello, this is XXXX. I'm looking for (customer name). Is he/she here? If the customer's relatives say they are not together, ask him/her if he/she has contacted customer service: Have you contacted recently? If the customer's relatives say they haven't contacted, look at the severity of the customer's overdue and consider whether to inform the relatives of the loan.

Question: Customer replied that there is no time for customer service recently: loans overdue increases the penalty interest of banks every day, which makes it more difficult for you to go to other financial institutions for financing in the future. Do you think you can find a way to repay the next payment?

Question: The customer replied that I was on a business trip. Customer Service: When will you come back? Can I repay the loan by other means? For example, transfer money from different places or let friends and relatives pay in advance. Customer service: Can you come again today or tomorrow? Where is it convenient to tell me? Can I help you check the bank outlets nearby?

Question: The customer said that the customer service lent a loan to a friend: at that time, no matter whether the application or the contract was signed, the loan was made in your name. If you don't repay in time, the adverse effects can only be borne by you. If it's convenient, you can tell us the contact information of the money person, and we can also help you remind them together.

Problem: The customer said that the repayment has been made. Customer Service: Thank you very much for your cooperation. There may be something wrong with the bank receipt. Don't worry, let me confirm your repayment account with you first, okay? What is the repayment amount? When was the repayment made? How to repay?