According to the "Measures for Punishment of Consumer Fraud", if an operator commits fraud in providing goods or services, he shall bear legal responsibilities according to law:
1. The administrative department for industry and commerce shall order it to make corrections, and may, according to the circumstances, impose a warning, confiscate the illegal income, and impose a fine of not less than one time but not more than five times the illegal income, and impose a fine of not more than 10,000 yuan if there is no illegal income.
2. If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license.
3, other relevant laws and regulations have provisions on punishment organs and punishment methods, in accordance with the provisions of laws and regulations.
Deceiving consumers means that business operators deceive and mislead consumers by false or other improper means when providing goods or services, thus harming the legitimate rights and interests of consumers.
Extended data
Measures for punishment of acts infringing on consumers' rights and interests
Twentieth industrial and commercial administrative law enforcement personnel who neglect their duties or shield operators from infringing on the legitimate rights and interests of consumers shall be given administrative sanctions according to law; Anyone suspected of committing a crime shall be transferred to judicial organs according to law.
Article 21 The State Administration for Industry and Commerce shall be responsible for the interpretation of these Measures. Article 22 These Measures shall come into force on March 20th, 20 15. 1March 996 15 The Measures for Punishment of Consumer Fraud promulgated by the State Administration for Industry and Commerce (Order No.50 of the State Administration for Industry and Commerce) shall be abolished at the same time.
The Measures for Punishment of Infringement on Consumers' Rights and Interests clearly stipulates that it is the basic rights and interests of consumers to return goods online for seven days without reason, and businesses that deliberately refuse or delay the return of goods can be fined up to 500,000 yuan. This punishment method was formally implemented on March 5, 2005/kloc-0.
After online shopping, consumers can keep the chat records with merchants through screenshots and other means. Once you encounter illegal refusal, you can defend your rights through the "evidence" you have.