Second, special transactions, isolation virus isolation services. In order to meet customers' urgent needs and think about customers' thoughts, we will actively simplify and optimize business processes such as unlocking the report of loss in different places, activating debit cards and unfreezing accounts through cross-network collaboration and online video, so as to fully guarantee the normal use of customers' accounts and funds.
Third, the customer is supreme, conveying "care, professionalism and self-confidence". Provide customers with the exclusive service of "one-click call" financial manager, and the "1 N" professional team guides customers to connect expired products online to help preserve and increase wealth. Conduct online expert health knowledge lectures and yoga courses to relieve customers' nervousness about the epidemic and try their best to convey "care, professionalism and confidence" to customers.
Fourth, 724, mobile banking provides efficient and convenient services. Focus on building a one-stop platform for mobile banking, introduce the online self-service opening process and basic functions of mobile banking to customers in the form of small videos, and show and explain various business handling methods. Use cloud payment platform to meet customers' home online payment needs. Provide one-stop financial services for teachers and students through mobile banking.
On-line service of intransitive verbs to meet personal consumption needs. Promote "BOC e-loan" full-process online credit consumer loans and reduce the first withdrawal interest rate. We launched a 7.2% preferential interest rate and giveaway activity for frontline employees fighting the epidemic, namely "BOC E Staging". Adopt credit card online video approval to improve business processing speed and quality and efficiency.
Seven, quick review and quick loan, start the emergency approval channel. In order to meet customers' demand for payment, payment and advance payment, special post personnel are set up, and emergency approval channels for quick approval, quick review and quick handling are started.
Eight. Reduce pressure and provide flexible repayment arrangements. Provide 10 day grace period policy for individual housing and consumer loan customers in the province. Adjust bank card personal loan repayment arrangement and personalized installment repayment policy.
Nine, credit repair, reasonable protection of credit records. For individual customers who are unable to repay in time due to isolation, after the loan is repaid, they can apply for handling the overdue objection of credit information, repair personal credit information and protect credit records reasonably.
Contributed by Bank of China Jilin Branch.
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