Then in the process of calling, we can selectively select some customers that we think are easy to call or persuade (familiar customer groups can give priority to calling) to enhance our enthusiasm. Know yourself and know yourself, and fight every battle!
In the customer details, we can see the customer's name, age and telephone number, as well as the number of mobile banking transactions and transactions through other channels. We can pick the phone numbers and numbers of some customers who we think have good names or are similar in age, because I think these are quite interesting. Interest is the beginning of motivation!
Return visit speech of stock customers 1:
Hello, Mr. XX, Ms. XX! I'm XXX from XX Branch (self-report, let customers know that we are CCB staff, not liars). I'd like to bother you for a few minutes to pay us a return visit. You opened mobile banking or online banking in our bank on a certain day of a certain year. Do you still use it now? When the customer's answer is useful, we can ask a few unimportant questions after the answer to improve our professionalism. ) Well, our e-banking system has been upgraded recently (or CCB cards have been upgraded to chip cards), and we need to go back to outlets to upgrade or use mobile banking more conveniently in the future. Please take time today/tomorrow to do a maintenance and upgrade for you at our outlet (ask for the exact time). Tomorrow, you can go directly to a certain outlet to find someone, and you don't have to wait in line. It will be handled for you in two minutes (in addition,
And we will arrange staff to receive you specially tomorrow.
You can mention the value and types of gifts here. )
In this passage, we can add some other words, such as: we randomly selected some lucky users (or you are a quality customer prompted by our network system). You can come to our network to receive gifts with your ID card, bank card and mobile phone.
In addition to the above situation, there are customers who have zero mobile banking transactions and zero (or few) transactions through other channels.
For customers, it is possible to sign a contract or forget to handle business without knowing it.
Hello, Mr. XX, Ms. XX! I am XXX of XX CCB (self-report, let customers know that we are CCB staff, not liars). Excuse me, you applied for a CCB card in our bank on a certain day of a certain year, right? At that time, we gave you the functions of mobile phone audit and mobile phone transfer payment. Do you remember? Let's see if the customer remembers opening the mobile banking, and then we will go on to say what the customer said. ) Our system prompts you that you have not used the mobile banking function. Maybe you forgot, but your bank card has been used, right? In order to thank you for your support, our outlets have specially prepared some exquisite gifts for you. When do you think it is convenient for you to pick them up? By the way, we will help you teach you how to use mobile banking activation. Ask when the customer will come, so as to help the customer register and book gifts and arrange reception for the staff. ) Do what you like, and you can defeat the enemy! Three:
Hello, Mr. XX, Ms. XX! I am XXX from XX Branch, and now you meet the relevant requirements of our online banking and mobile banking activities. Please bring your net shield and mobile phone to our branch to receive exquisite gifts.
Four:
Hello, Mr. XX, Ms. XX! This is XXX from the branch. You opened mobile banking or online banking in our bank on XX. Now, we have a new e-banking service specialist to provide services for e-banking customers like you. Are you free tomorrow afternoon? Our specialist needs to teach you how to use electronic banking products again and introduce you to the latest rules of participating in the lucky draw for free. You can go directly to a certain outlet to find someone, without waiting in line (we have also prepared exquisite gifts for high-quality customers like you). We will arrange the staff to receive you tomorrow!
Five:
Employee: Hello! Mr. X or Ms. O, I am a staff member of XX Branch of China Construction Bank. You opened a CCB card or e-banking in XX Road CCB XX Sub-branch this morning, noon or afternoon. I have been receiving and serving you. Does that ring a bell? When you handled or left last time, you were specially reminded that you need to conduct four other transactions, such as XX. I wonder if you have made any transactions or operations.
Customer: No, I wanted to come once, but I'm busy these days, so I don't have time to come.
Employee: Well, in order to make better use of the related functions of CCB bank cards and enjoy more preferential discounts and related prize-winning activities in the future, if you are a customer who has set up CCB online silver shield, you can also remind you that you can refund the online silver shield fee 18 yuan. We need to complete the activation process that has not yet been performed. When will it be convenient for you to come to our bank?
Guest: Let's make it XX.
Employee: OK. Make corresponding records and records first. Our bank is open from XX in the morning to XX in the afternoon. You can contact me directly. Last time before you left, I left my contact number and name for you. Then come and see me directly. In order to make you better enjoy the service and convenient functions of CCB, if you can't come this time, we will arrange for the staff to call you again.