Generally, you really need to ask the bank for a certificate or something, or you go to the bank to borrow the real estate license, but the real estate license will not be given to you. You need someone from the bank to go with you. It stands to reason that banks should cooperate when customers make reasonable requests, but you also know that banks are unprofitable. It doesn't matter if you want the bank to send someone to do this kind of emergency. People won't lend you money. It would be great to send you a letter at most. If the bank really doesn't cooperate, call the national customers of the bank. Don't use it unless you have to.