Through the standardized management of customer data, it is convenient to find the original customer data, ensure the effectiveness and timeliness of contract signing, ensure the proper management of electricity invoices, avoid and reduce losses caused by poor management of customer data, safeguard the legitimate rights and interests of our company and maintain the normal order of power supply and demand.
2 Scope of application
It is suitable for data management of power customers in the process of power marketing of Yunnan Wenshan Electric Power Co., Ltd. ..
3 job responsibilities
3. 1 Marketing Department is responsible for guiding and checking the management of customer data, and backing up the files of customers with electricity consumption of 1000kVA or above.
3.2 The branch company is responsible for the management of the files of its power customers.
3.3 Marketing Department is responsible for filing customer files of Taiwan Province Sub-station and managing customer files of 3 15kVA and above.
3.4 The power supply station is responsible for filing customers with 0.4 kV and below, and managing the files of all customers with electricity within its jurisdiction.
4 operating requirements (working procedures)
The data management of power customers includes: the original data management of customers' newly installed electricity consumption and changed electricity consumption; Nameplate parameters and verification records of metering devices; Meter reading data; File management of electricity inspection; Management of power supply contract; Electricity bill payment agreement and electricity bill management.
4. 1 original data management of newly installed and changed electricity consumption of customers.
4. 1. 1 customer information of high-voltage power supply
4. 1. 1. 1 In the data of new installation and expansion of high-voltage power supply customers, the customer's electricity application, electricity application form, power supply plan approval, project intermediate inspection and completion acceptance opinions, metering files, power supply contracts, meter reading, etc. will be transferred, expanded and filed with the customer's new installation and expansion process.
4.1.1.231.5 kva and above, the newly installed and expanded data of power customers, the main electrical wiring diagram, the list of main electrical equipment, the preventive test report of power equipment and the test data of protective devices, reactive power compensation configuration, self-provided power supply, electricity price classification and proportional allocation, and electricity price agreement shall be filed together.
4. 1.2 customer information of low-voltage power supply
4. 1.2. 1 Customer applications, electricity application forms, metering files, work orders, etc. in the new installation and expansion information of low-voltage power supply customers shall be filed together with the new installation and expansion process of customers.
4. 1.4 temporary construction electricity consumption data
4. 1.4. 1 The customer application, electricity application form and work order in the customer data of temporary construction shall be filed by the business development installation center.
4. 1.5 Change power consumption data
4. 1.5. 1 Data on changing electricity consumption include various leaflets on changing electricity consumption (transfer, meter change, suspension, electricity price change, account cancellation, etc.). ). All kinds of leaflets will be transferred to the industry development center for filing by relevant departments after the work is completed.
4.2 Electricity inspection file management
4.2. 1 archive management of power consumption inspection. The power consumption inspection brigade organizes archiving according to branches and power inspection squadrons, and according to power supply stations and power supply stations. After the completion of new installation (expansion) and regular inspection, the materials to be archived include:
4.2. 1. 1.35 kV and above are high-voltage customers.
Electrical primary main wiring diagram
Electricity inspection work sheet
Notice of power consumption inspection result
Test report on preventive test and protection device of power equipment
power supply contract
Customer account of Yunnan Wenshan Electric Power Co., Ltd. with voltage level of 35 kV and above
4.2. 1.2 10kV high power supply and high meter customers
Electrical primary main wiring diagram
Electricity inspection work sheet
Notice of power consumption inspection result
Test report on preventive test and protection device of power equipment
power supply contract
Yunnan Wenshan Electric Power Co., Ltd. 10 kV High Power Supply High Meter Customer Account
4.2. 1.3 10kV customers with high supply and low calculation.
Electrical primary main wiring diagram
Electricity inspection work sheet
Notice of power consumption inspection result
power supply contract
4.2.1.4 Power supply customers with 0.4 kV and below.
Electricity inspection work sheet
Notice of power consumption inspection result
power supply contract
4.2. 1.5 "one household, one meter" electricity users, and keep the electricity consumption registration form of resident customers (including endorsement contract).
4.2.2 Management mode of data preservation
4.2.2. 1 35kV and above customer data of electricity consumption shall be kept and managed by the electricity consumption inspection brigade of the marketing department.
The customer data of 4.2.2.210 kV high power meter, high power meter and voltage level below 0.4kV shall be kept and managed by the power inspection squadrons of each branch.
The customer data of "one household, one meter" in 4.2.2.3 is kept and managed by the power supply offices of all branches.
4.2.3 File management of illegal electricity utilization
4.2.3. 1 customers who use electricity in violation of regulations shall save the following data according to the processing time.
Notice on Arrears of Electricity Use and Stealing Electricity
Examination and approval form for handling illegal electricity use and stealing.
Notice of illegal use of electricity
The files of customers' illegal electricity use in 4.2.3.2 are managed by the investigation department. Our company has the right to investigate and deal with departments that use electricity illegally, including the electricity inspection brigade and the electricity inspection squadrons of each branch.
4.3 Power supply contract management
4.3. 1 Our power supply contract (original) shall be kept by the administrative office of the joint-stock company or the administrative office of the branch company, and the power supply contract (copy) shall be kept by the marketing department or the marketing department of the branch company.
4.3.3 The contract shall be filed and managed according to the relevant information of the substation and lines and customers.
4.3.4 Contract filing must register the signing time and expiration time, so as to renew or terminate the expired contract.
Change of contract
4.3.5. 1 When customers change the electricity consumption, they must go through relevant procedures according to the change contract.
When the electricity consumption of "one household, one meter" in 4.3.5.3 changes, a new contract must be signed.
5 Relevant supporting documents
People's Republic of China (PRC) Electric Power Law (Decree No.60 of the President of the People's Republic of China)
Regulations on Power Supply and Use (DecreeNo. 196 of the State Council of the People's Republic of China)
Power supply business rules (Order No.8 of People's Republic of China (PRC) Ministry of Electric Power Industry)
6 quality records
6. 1 Information on business development and management of the registration center
6. 1. 1 customer's written application
6. 1.2 Customer Electricity Consumption Registration Form
6. 1.3 precautions for power supply
6. 1.4 power supply scheme approval form
6. 1.5 project completion registration form
6. 1.6 Registration Form for Electricity Consumption of Resident Customers
6. 1.7 temporary construction electricity agreement
6. 1.8 leaflets on transfer, meter change, suspension, electricity price change and cancellation.
6. 1.9 Industry expansion and installation of data accounts
6.2 Information managed by the electricity inspection team
6.2. 1 electrical primary main wiring diagram
6.2.2 Electricity Inspection Worksheet
6.2.3 Notification of power consumption inspection result
6.2.4 Test data of preventive test and protection device for power users' power equipment.
power supply contract
6.2.7 Yunnan Wenshan Electric Power Co., Ltd. 35 kV and above voltage level ledger
6.2.8 Yunnan Wenshan Electric Power Co., Ltd. 10 kV voltage level customer ledger (1)
6.2.9 Yunnan Wenshan Electric Power Co., Ltd. 0.4 kV and below customer ledger (II)
6.2. Design drawings of10 distribution room
6.2. 1 1 Investigation and punishment of illegal electricity use registration summary table
6.2. 12 Notice of electricity stealing due to breach of contract
6.2. 13 Treatment Sheet for Illegal Electricity Use and Stealing
6.2. 14 Notice of Illegal Electricity Use