Carry out the work plan of unannounced visits 1 To fully implement the "three threes" work requirements of the General Administration of Taxation and the specific measures of the "Spring Breeze Action for Facilitating Taxes", standardize the tax service work, promote the further improvement of the work style and efficiency of our bureau, strengthen the awareness of local tax staff to serve taxpayers, promote the in-depth development of democratic appraisal of political style and work style, further correct existing problems, and promote the overall transformation of functions and improve work style. According to the requirements of the Notice of Bazhou Local Taxation Bureau on Comprehensively Carrying out Unannounced Visits, and in combination with the actual situation of the ongoing special management of standardized services of window service units, the Work Plan of Korla Local Taxation Bureau for Unannounced Visits is formulated, please implement it carefully.
I. Organizational leadership
In order to further standardize the tax law enforcement behavior and earnestly do a good job in the unannounced visits of our bureau, our bureau set up a leading group for unannounced visits.
Team leader: Shen Bin
Deputy leaders: Ai Hemaijiang Abizi, Ai Shajiang Musha, Mao Hong and Tian Junbei.
Members: Wang Zaiming, Zhao Shujun, Lu Fangming, Tang Lizhu, Chen Jingjun, Xie Xinfang, Ynsup Jiang Ahmad, Zhang Chunge, Hong Xu, Ju Weiming, Wang Chunfang.
The leading group is responsible for the research and deployment of unannounced visits. The office is located in the supervision room, with Comrade Tian Junbei as the director and Wang Zaiming, Zhao Shujun, Rong Zhang and Pan Wenjing as members. The office is specifically responsible for the organization, coordination, supervision and assessment of unannounced visits.
Second, observe the object of unannounced visits
The work of observing unannounced visits is specifically organized and implemented by the assessor of political style hired by our bureau and the personnel of the leading group and office of observing unannounced visits. The object of unannounced visits is the staff of this bureau (including expatriates).
Third, observe the contents of unannounced visits
(a) the tax authorities and their staff on the "three three" work requirements and the implementation of the measures of the "spring breeze action to facilitate tax collection", whether there are "difficult to enter the door, ugly face, difficult to do things" and "illegal administration, low efficiency" and "eating cards to report" and other phenomena.
(2) Whether the management system and the open taxation system of the tax office are put in place, the work discipline of the tax office is loose, and there are problems such as mistakes, unknowns or prevarication when the tax officers answer basic tax questions.
(three) the implementation of the seven systems, such as the first inquiry responsibility system, the time-limited completion system, the service commitment system, the one-time notification system, the post responsibility system, the same post replacement system, and the negative filing system.
(4) With the further deepening of the work, the scope of unannounced visits will be further expanded. The staff's implementation of the eight central regulations, the rectification of "four winds" and the implementation of rectification measures for the Party's mass line education and practice activities should also be fully included in the scope of unannounced visits.
(5) Other circumstances related to work style.
Fourth, the working methods of unannounced visits
Insist on the combination of thorough investigation and unannounced visits, and the specific methods shall be determined according to the actual situation. Take no notice, no greeting, no contact with various departments, and the unannounced visitor can understand the implementation of relevant regulations through on-the-spot inspection, investigation in tax households, video recording, listening to reports, obtaining departmental meeting minutes and related document ledgers, and personal conversations; You can also learn about the taxpayer's demands and the evaluation of the local tax authorities by holding a taxpayer forum. You can also organize special inspectors to carry out supervision and inspection on the administrative management, work style, service quality and work efficiency of various departments and personnel, and report and be accountable in time when problems are found.
The time for conducting unannounced visits should comprehensively consider the levy period, holidays, the introduction of new policies, the launch of new systems and other factors, and strive to fully grasp the actual situation. Our bureau conducts unannounced visits at least twice a month. At the same time, it is necessary to make records of relevant information, issue timely briefings on unannounced visits, and expose the problems found in our bureau's work style and efficiency exposure platform in time.
Five, clear investigation tasks and responsibilities.
Shen Bin, secretary and director of the Party Group, takes overall responsibility for unannounced visits to the overall situation. Ai Shajiang Musha, member and deputy director of the Party Group, is responsible for unannounced visits to the office, management section, the third tax office and the fifth tax office. Mao Hong, member and deputy director of the Party Group, is responsible for unannounced visits to the tax collection section, tax administration and regulations section and the fourth tax office. Tian Junbei, member of the Party Group and leader of discipline inspection, is responsible for unannounced visits to the personnel section, supervision room, the first tax office and the second tax office.
Bureau leaders should effectively strengthen the daily management and supervision of the responsible departments for unannounced visits, and make unannounced visits to the responsible departments at least twice a month, find and correct problems in time, and do a good job in inspection and registration. Where there are problems in the overall organization and the superior organization, in addition to the responsibility of the person directly responsible, the joint responsibility of the bureau leaders and department heads in charge of the unannounced visits should be investigated, and informed criticism should be carried out in the overall situation.
Six, the application of the results of unannounced visits
(a) unannounced visits should adhere to the principle of seeking truth from facts, objectivity and fairness, and adhere to the combination of finding problems and improving work. In the work, pay attention to the application of the results of unannounced visits, report the problems found in the visits to the leaders in time, and report the results of unannounced visits in the overall situation, which is linked to administrative rewards and administrative accountability. Let the departments and workers with outstanding performance be encouraged, let the departments and workers with poor performance feel pressure, and fully mobilize the enthusiasm of the cadres and workers.
(two) timely supervision and rectification. For the departments that found problems in unannounced visits, they put forward clear rectification requirements by issuing rectification notices, supervision proposals and supervision decisions, and urged them to rectify existing problems. Departments and individuals whose rectification problems are not in place, going through the motions and causing adverse effects in society will be dealt with severely in accordance with relevant regulations.
(3) Serious accountability. In accordance with the requirements of responsibility and accountability for negligence, we should not only investigate the responsibility of the responsible person, but also investigate the joint responsibility of the leaders in charge and department leaders for the problems found in unannounced visits.
(four) the advanced practices and typical deeds found in unannounced visits, to sum up experience in a timely manner, vigorously publicize, in order to carry forward the righteousness and spread positive energy.
VII. Job Requirements
(1) attach great importance to it. Carrying out unannounced visits is an effective way to change the style of government organs, improve the level of administrative services and optimize the tax environment. It is also an effective means and form to discover problems, expose contradictions, punish and warn, and improve quality and efficiency. The visited departments and personnel should attach great importance to and seriously cooperate with the unannounced visits carried out by the Bureau of Discipline Inspection, and shall not interfere with or obstruct the inspection activities for any reason.
(2) Serious discipline. The staff who make unannounced visits should be strict with themselves and ask others to do what they want, first of all, they should do it themselves and earnestly perform their duties. The General Administration, Regional Bureaus and State Bureaus will randomly select objects from time to time to carry out unannounced visits. Bureau leaders should strictly implement their leadership responsibilities according to the clearly defined responsible departments. All departments should earnestly do a good job in internal personnel management, strictly enforce work discipline and organizational discipline, focus on small things and small details, pay close attention to the management of work style, actively rectify existing problems, strengthen behavioral constraints, further improve work style, standardize work order, and ensure that no problems occur.
According to the overall deployment of county efficiency construction, in order to promote the work style construction of our bureau, strengthen the awareness of serving the people, and improve administrative efficiency, combined with the relevant system and practice of our bureau, the following scheme is formulated for the work of efficiency construction:
First, observe the scope of unannounced visits.
All the staff of the organs, institutions and service windows in this system.
Second, observe the main contents of unannounced visits
(1) Work discipline. Whether to strictly abide by the system of getting on and off work; Whether there is any situation of absent without leave during working hours, leaving the post at will, and string posts; Whether there are things unrelated to work such as chatting online and playing games during working hours; Whether there is gambling or money-oriented activities; Whether there are behaviors such as entering leisure and entertainment places during working hours.
(2) Service attitude. Whether to seriously implement the first question responsibility system, one-time notification system, time-limited completion system and service commitment system; Whether there are problems such as blunt attitude, difficult access to the door, ugly face, ugly words, and difficult things; Whether the work is smooth, whether the complaint supervision telephone is smooth, etc.
(3) Work efficiency. Whether there are problems of procrastination, buck passing, cumbersome procedures and inefficiency; Whether there are problems such as adding approval procedures without authorization.
(4) Administration according to law. Whether there is a problem of law enforcement for favoritism and rough law enforcement; Whether there are problems such as not showing the law enforcement certificate or using people without law enforcement qualifications to engage in law enforcement; Whether there are problems of inaction, chaos and slowness, which infringe on the interests of the masses; Whether there are problems such as making things difficult for the masses and "eating and getting cards".
(5) Other circumstances related to work style.
Third, methods and measures
1, unannounced visits must be carried out by two or more people, and no unit or individual shall be notified in advance. Each member should strictly abide by work discipline and improve work efficiency.
2. The observation work is mainly carried out by listening to introductions, checking information, asking questions, holding symposiums, and accepting complaints from informants. In principle, it is organized once a month.
3, unannounced visits to the office and work window selectively, on-site inspection, inquiry, along with the work, simulation work. Unannounced visits are carried out irregularly.
4. After the unannounced visit, we should carefully sort out the record of the visit, summarize the situation in time, summarize the good experience and practice of observing the unannounced visit object, analyze the problems and reasons found, and put forward opinions and suggestions on handling and rectification.
Fourth, the application of the results of unannounced visits
1, establish a notification system. After each unannounced visit, summarize and summarize the unannounced visits, report the overall situation of cadres' style and efficiency construction in various departments and units in the system and the problems found during the visit to the person in charge in time, and report them at the staff meeting. At the same time, it serves as an important basis for units and individuals to evaluate and evaluate rewards and punishments.
2, timely supervise and urge the rectification. For departments and units that found serious problems during unannounced visits, they put forward clear rectification requirements by issuing rectification notices and other forms, and urged them to rectify existing problems. Departments (units) and individuals who are not in place for rectification, go through the motions and cause adverse effects in society shall be dealt with severely in accordance with relevant regulations.
3. Serious accountability. In accordance with the requirements of responsibility and accountability for negligence, the accountability procedure will be started in strict accordance with the relevant system provisions for the disciplinary problems found in unannounced visits, and the responsible person will be dealt with severely, and the responsible person will be given organizational treatment or party and government disciplinary action depending on the seriousness of the case.
V. Job Requirements
1, set up an organization and strengthen leadership. A working group on unannounced visits to the Bureau's efficiency building was established, with Dong Xiaodong, Party Secretary as the leader, Wu Fuchang, Deputy Party Secretary as the deputy leader, and Zhu Changan, Zhu Guanghua, Xu Xiaoming, He Fan and other comrades as members.
2. Attach great importance to it and actively cooperate. All departments, units and staff should attach great importance to unannounced visits, consciously accept inspections and inquiries, and must not interfere with or obstruct inspection activities for any reason.
3, serious discipline, to ensure practical results. The staff who observe unannounced visits should be strict with themselves, pay attention to confidentiality, seek truth from facts, be objective and fair, give full play to the role of observing unannounced visits, and earnestly strengthen the work style construction of all staff.
In order to urge the cadres in party member to build a clean government, strengthen the efficiency of unannounced visits, effectively change the work style of organs, and create a good working atmosphere, vocational schools conscientiously implement the deployment, further establish and improve the long-term working mechanism of unannounced visits, and improve the service efficiency based on the faculty and staff of our school, we will summarize the work of unannounced visits in our school as follows:
1, leaders attach importance to it, make work plans and strictly implement them. Leaders attach great importance to, carefully organize and determine the objects and contents of unannounced visits, laying a solid foundation for earnestly carrying out unannounced visits. The leadership team carefully organized discussion, demonstration, and determination of the school's work plan for unannounced visits, made clear the objects of unannounced visits and the contents of supervision and inspection, instructed the Academic Affairs Department to be the responsible department, and closely cooperated with other departments.
2. Carry out two unannounced visits as planned. Whether there are administrative inaction, chaotic actions, arbitrary inspections in violation of regulations, arbitrary charges, arbitrary fines, arbitrary assessments, and rude teaching attitudes that infringe on the legitimate interests of students; Collect hot and difficult issues strongly reflected by the masses. The leading group is responsible for collecting and recording the unannounced visits. After careful verification, it will promptly send a copy of the unannounced visits to the person in charge of the responsible department and order it to make rectification within a time limit. After the consent of the leading group, it shall be notified within a certain range, or the effectiveness warning and warning shall be made according to the circumstances.
3. Link the results of unannounced visits to the year-end assessment. Include everyone's situation in the year-end assessment of cadres, encourage mutual supervision among cadres, and strive to open up new ways for mass supervision.
The main problems in the unannounced visits were found in the unannounced visits, such as ineffective work measures, lax discipline, playing games online, chatting online, shopping online and lack of posts during duty.
Achieved results
Through the development of unannounced visits, the cadres and workers have strict work discipline, strict work style, enthusiastic service attitude, obvious improvement in work efficiency and further improvement in education and teaching level.
exist problem
1.In the unannounced visits, individual staff members have humanitarianism and formalism. In a few cases, it is necessary to strengthen the principle of dealing with problems by the staff who make unannounced visits. Sometimes, the problems found in the work are overwhelmed by human feelings. The concept of high standards and strict requirements for internal employees is sometimes weakened. Sometimes they are only satisfied with the form and "blink" at the problems that occur when individual comrades implement the deployment tasks.
2. The system construction of observing unannounced visits needs to be further strengthened. It is more objective for the subject qualification of unannounced visits to be implemented by third-party organizations such as higher-level departments or the masses. The outstanding problems reflected by some people, how to "inspect", how to "visit", how to use the results of "inspection and interview", how to confirm, etc., all need the guarantee of the system.
Plan for the next step
In our future work, we will continue to increase the intensity of unannounced visits, pay close attention to system construction, improve the long-term mechanism, and seriously investigate and deal with the floating work style, loose discipline and low efficiency of staff, so as to promote the work style of our school, improve work efficiency and provide quality services for teachers and students. Further strengthen the supervision of various departments, take the combination of key inspection and random sampling, the combination of general party branch observation and unannounced visits by supervisors, and focus on supervision and inspection of work efficiency.