First, how to apply for a car borrowing card
1, aged from 16 to 70.
2, where local residents with my ID card, foreign residents plus residence permit, no residence permit according to the temporary card.
3. Apply for a card (according to documentNo. [20 10] 16 1):
Personal card: pay the deposit of 100 yuan and recharge the consumption in 50 yuan.
Temporary card: pay the deposit of 100 yuan and recharge the consumption in 50 yuan.
4. Fill in the card application form truthfully and sign it for confirmation.
Second, the place and time for handling
Gusu district:
1, Suzhou Environmental Sanitation Management Office, 1st floor, No.252 Xinshi Road,
09:00- 1 1:00, 12:20- 17:00, closed on Saturday;
2. The second floor of the municipal public supervision office, No.499 Jinmen Road, 09: 00-1:00, 12:20- 17:00, closed on Sundays.
Service hotline: 05 12-65892278 or 65892 178 or 4000-71-882.
High-tech zone:
1, Yushan Road card point
Address: east of Tesco Supermarket on Yushan Road (about 50 meters east of Tayuan Road/KLOC-0);
Acceptance time: 09:00~ 1 1:00, 12:20~ 17:00 (Monday to Sunday, except holidays).
2, high-tech zone science and technology city card point
Address: Hall of Building 5, Science and Technology City, No.3 Peiyuan Road;
Acceptance time:11:00-13: 00 (Monday to Friday);
3, the university community card point
Address: Xuefu Road 189
Acceptance time: 09:00~ 1 1:00, 12:20~ 17:00 (Monday to Friday);
4. The lobby on the first floor of Tongan Urban Management Law Enforcement Squadron
Address: No.30 Zhongxin Road, Tongan Town
Acceptance time: 09:00- 1 1:00, 13:00- 17:00 (Monday to Friday);
5, high-tech zone city maintenance base
Address: Haofu Road 107
Acceptance time: 09:00~ 1 1:00, 13:00~ 17:00 (Monday to Friday);
6, Town Lake West Eco-city temporary card point.
Address: Exhibition Hall of Mashan Tourism Service Center
Processing time: 09:00~ 16:00 (Saturday and Sunday) 20 16 years1month 20.
Service hotline: 05 12-68 185850 or 4000-7 1 1-882.
Wuzhong District:
1, the lobby on the first floor of Wuzhong District Minsheng Comprehensive Service Center, Longxi Road, Wuzhong District (No.257 Longxi Road, the card processing time is from Monday to Saturday at 9:00- 1 1:30, 13:00- 17:00 and it is closed on Sunday);
2. Bicycle management kiosk south of Mudu Jinshan Convenience Service Center150m; (09:00- 1 1:40, 13:00- 17:00, closed on Sunday)
3. No.52, Xinxu Road, Xukou Town, Urban Management Squadron (the card processing time is 09: 00-1:30 from Monday to Saturday, 13:30- 17:00, and it is closed on Sundays);
4. Guoxiang Convenience Service Center (Dongan Road, card processing time: 09:00- 1 1:40 every Monday to Friday, 13:00- 17:00 Saturday and Sunday)
5. _ Direct convenience service center (Qingsha Road, card processing time: 08:30- 1 1:20, 13:00- 16:30 every Monday to Friday, closed on Saturdays and Sundays)
6. Bike booth in Yuexi Development Zone (next to the talent market, card opening time: every Monday to Saturday from 09: 00-1:40, 13:00- 17:00 Sunday closed).
7. Dongshan Public Bicycle Management Pavilion (Dongshan Head and Terminal Station, card processing time: 09: 00-1:40, 13:00- 17:00 every Monday to Saturday)
8. Window of the Urban Management Squadron of Jinting Town,No. 108, Dongyuan Highway, Jinting Town, Xishan (processing time: 8:30— 1 1:30, Monday to Saturday in the afternoon 13:00— 16:30).
9. Window of Guangfu Town Convenience Service Center (processing time: 8: 30-1:30, afternoon13: 00-16: 30 Monday to Saturday)
(holidays will be notified separately)
Service hotline: 0512-66059930 or 4000-71-882.
Xiangcheng District:
1, bicycle kiosk in front of Lumu Farmers' Market in Yangcheng Lake Middle Road,
Card processing time: 09:00- 1 1:30, 12:50- 17:00 (holidays will be notified separately); Rest on Sunday
Service hotline: 0512-66181080 or 4000-71-882.
Park: (1) log cabin in the neighborhood center of New Town, Modern Avenue, West Lake;
(2) The log cabin in the neighborhood center of Huixin Street in Hudong;
(3) Community workstation on the second floor of Hanlin Neighborhood Center, Linquan Street, Science and Education Innovation Zone;
(4) West log cabin of Wencui Road Cultural and Sports Center in Loufeng Street;
(5) The log cabin in Lianhua Commercial Street, Lianchi Street, Xietang Street;
(6) Cabin southwest of Haoyigou Shopping Plaza, Huicheng Street, Chefang, Xietang Street;
(7) 3rd floor, Urban Management Squadron, No.608 Fengting Avenue, Weiting Street (East);
(8) Weiting Street (East) 3 12 National Road, 20-30m south of Weiting Office, east of Weiting Police Station;
(9) Northeast log cabin of Wusong Commercial Plaza, Xingpu Road, Shengpu Street.
Every Monday to Saturday, 8: 50 am-12: 00 am and 1:30-5:00 pm (except holidays).
Service hotline: 4000-7 1 1-882
How to change, lose or reissue the borrowed car card;
1, card change:
1 If the car borrowing card cannot be used due to non-human reasons, it will be replaced free of charge at the card office when there is no car borrowing behavior. If you borrow a car, return it first and then replace it for free.
2 If the cardholder is damaged due to man-made reasons such as bending and punching, 20 yuan's card fee shall be paid. Then go through the card replacement procedures.
2. Lost:
1 Call the service hotline immediately after losing it, and after checking the relevant information of the cardholder, we will report the loss of the card orally immediately.
If you find it back during the loss reporting period, please bring the original ID card to the card office to cancel the loss reporting.
3. Reissue:
1 After the original borrower reports the loss, he/she should fill in the registration form for card replacement at the card outlet.
2 gusu district, Wuzhong District, Xiangcheng District, High-tech Zone and Park shall pay the 20 yuan replacement fee.
After the new card is reissued, the information and balance on the original card will be automatically transferred to the new card account. Car-borrowing cards processed before March 20 16 15 will not be processed for full, replacement or replacement.
How to handle the compensation for damage and loss;
1. After the bicycle is lost, please go to the management center or the card office and go through the compensation procedures according to 300 yuan/vehicle.
2. If the bicycle frame and wheels are broken or distorted due to improper use, it shall be compensated according to 200 yuan/vehicle.
Car borrowing charge standard
Every time 1 hour is used for free, and after overtime, it will be charged at 1 yuan/hour (if it is less than 1 hour, it will be charged at 1 hour). When the recharge is finished, it will automatically stop lending and returning the car, and it can only be used after recharging at the card office.
Borrowing and returning process Borrowing a car:
1, put the car borrowing card flat on the card swiping area of the public bicycle lock device.
2. After hearing the voice prompt "Please take the car", pull the car out within 20 seconds, that is, the car borrowing is successful.
Return the car:
1, first push the bicycle into the lock.
2. Put the car borrowing card flat in the card swiping area for about 5 seconds.
3. After hearing the voice prompt "Return the car successfully, please take the card", take back the card, that is, return the car successfully.
How to deal with the inability to borrow a car
1 The card is swiped too fast or the card is not properly placed when swiping. Please put the card in the sensing area and pick up the car after the voice prompts "Please pick up the car".
2. The car pile did not stop properly. After righting the bicycle, gently push it forward and swipe your card to get it.
This card has been lent to a bicycle, but it has not been returned. Please wait for the car before borrowing it.
4 when borrowing a car, I heard a voice prompt "communication failure suspended". Please borrow the car by changing piles.
5 When one person has multiple cards to borrow a car, don't use the borrowed car card to borrow a car.
6 when borrowing a car to swipe your card, there is no voice prompt or the indicator light is not on, so you can swipe your card by changing piles. If you haven't borrowed the car successfully, please bring your ID card to the card office to change it.
7 The balance in the card is insufficient. Please recharge before borrowing the car.
How to deal with the failure to return the car
1 When returning the car, the car can't be pushed in. Please check whether the yellow tongue pops out at the entrance and exit of the lock, and contact the management center for handling.
2 When returning the car, the locking device repeatedly locks the car, so you can push the car into the pile gently, and you can return the car without pushing it to the end.
3 When returning the car, there is no locking work. You can return the car by changing piles or calling the hotline, and the maintenance personnel will go to the scene to solve it.
1, each person can only apply for a car borrowing card with ID cards and other documents, and one card can only rent a bicycle.
2. The car borrowing card shall be used only by the cardholder and shall not be lent to others. Lend it to others for use, and the cardholder shall be responsible for all problems that occur.
3. Credit card is required to borrow and return the car. Failure to swipe the card when returning the car may cause the car borrowing card to be suspended, and the car cannot be borrowed normally for the second time.
4. When returning the car, push the car into the pile after it is slightly prompted for righting, and then swipe the card until the voice prompts, and then withdraw the card.
5. Push out the car within 20 seconds after the car is borrowed successfully, otherwise the car will automatically lock after 20 seconds, and the car will automatically enter the state of returning the car without swiping the card, which will make it impossible to borrow the car for the second time.
6. Card return is not accepted within 24 hours after the card is issued. After 24 hours, you can bring your ID card and car borrowing card and return the card with a receipt.
7. Please carefully check whether the vehicle is damaged before borrowing it. If it is damaged, please don't borrow it, otherwise the traffic accident will be borne by yourself.
8. Please obey the traffic rules during cycling, and bear the consequences if you violate them.
If you have any problems in borrowing or returning the car or have any comments or suggestions, you can call the service hotline.