Summary of annual work (1) It is a very special and meaningful year for me to be responsible for the past year of 2020. In this year, I stepped into a new milestone in my life. During this year, I led all my colleagues in the financial planning department, with the care, love and support of business leaders, and with a high sense of responsibility, strictly abide by their duties and develop pragmatically, to push the development of the sub-branch to a new level. The following is my personal work summary in 2020:
First, start from the foundation and pay attention to the quality training of personnel.
1. Establish and improve various rules and regulations to lay the foundation for accounting and cashier work. This year, according to the requirements of business development and management, I revised the old responsibilities and systems, supplemented the new responsibilities and systems, defined the responsibilities and objectives, supplemented and established some new systems according to the principle of filling vacancies, which played a positive role in strengthening internal control and preventing risks of sub-branches. Especially in view of the high error rate, xx was formulated and issued in time, which effectively curbed the spread of risks.
2. Strengthen supervision and inspection to ensure the work of accounting cashier. During the year, on the one hand, strengthen the assessment, implement the mechanism of linking work efficiency, assess the error rate every month, urge the problem to be rectified, eliminate the hidden dangers of accidents in time and solve the problems. On the other hand, we should strengthen inspection, change the accounting check mode, and adopt a combination of regular and irregular inspections to find out the difficulties and key points in the work in time, prescribe the right medicine, and effectively prevent business risks.
3 people-oriented, strengthen the quality training of accounting and cashier professionals, and further realize the standardized management of accounting and cashier work. During the year, actively provide good service, persistently provide high-quality and civilized service, and establish service awareness; Adhere to the business learning system, learn new documents in a unified way, list the problems and difficulties encountered in actual operation, and seek solutions through research and discussion; Insist on linking assessment with economic benefit indicators. Set up a settlement team based on backbone; Actively organize teller post examination. Cultivate front-line employees to consciously develop the habit of reviewing subpoenas. Carry out irregular skill competitions and knowledge competitions, strengthen the cultivation of employees' comprehensive ability, and improve the quality and efficiency of settlement work.
Second, make a good financial work plan and strengthen cost awareness.
1, in order to better complete the annual financial work, I carefully prepare the financial revenue and expenditure plan in strict accordance with the financial system and xx regulations, submit all financial information in a timely, complete and accurate manner, and conduct detailed financial analysis at the end of each quarter; When buying an asset, first approve the asset, and then buy it. In terms of fixed expenses, employee welfare funds, trade union funds, employee education funds, endowment insurance, medical insurance, unemployment insurance, housing accumulation fund, depreciation of fixed assets, amortization of long-term amortization assets, interest payable, etc. Accurate calculation and payment throughout the year, and charged by operating expenses.
2. Special accounts and special management shall be implemented for expenses. A special account for operating expenses has been set up in the temporary deposit account to specifically account for operating expenses, a corresponding manual ledger has been established, and a personal examination and approval system has been implemented to strictly distinguish between business operating expenses and expenses. In the use of expenses, reduce unnecessary expenses, practice strict economy, and get the maximum profit with the least funds. In cost management, we should strictly control the cost indicators, conscientiously implement the examination and approval system, do a good job in daily accounting treatment, and explain the use of expenses and the expenses charged according to the proportion stipulated in the financial system, so as to help leaders grasp the whereabouts of expenses.
Third, fulfill their duties and earnestly strengthen their own construction.
While doing a good job in management, we should pay attention to strengthening our own construction and enhance our ability to control our work. First, strengthen study and constantly enhance the principle and predictability of work. Second, adhere to the style of seeking truth from facts, persist in resisting and opposing negative phenomena of corruption, actively help solve problems in practical work, and rely on honest attitude towards life, serious attitude towards work and scientific attitude of seeking truth from facts to promote the development of all work. The third is to strengthen unity and cooperation and not engage in individualism.
Four. Ideas and priorities for next year's work
1, tap human resources and mobilize all positive factors. Based on the existing personnel, according to the knowledge structure and quality of the current personnel, determine the training focus, enrich the training forms, and increase the training intensity, especially the special training for business backbones.
2. Reduce costs and promote stable growth of benefits. First, strengthen cost management and reduce the loss of cost funds. The second is to strengthen settlement management and maximize available funds. The third is to allocate funds reasonably and improve the utilization rate of funds; Carefully calculate the flow of funds, minimize invalid funds and inefficient funds, and strive to maximize returns. The fourth is to reduce costs and enhance profitability. Fifth, do all kinds of financial calculations accurately to provide basis for bank leaders to make decisions.
3. Give full play to the "role" of functional departments.
Looking back on one year's work, I paid a lot of hardships and efforts, and gained some gains and joy. What is important is to enrich and exercise myself. Although my work has made some achievements, there are still many shortcomings, which need to be improved in the future work. In the face of the ever-changing financial and economic situation, financial work has a long way to go, and its achievements will always belong to the past. In my future work, I will constantly improve and improve my work level.
Summary of annual work (II) I was in charge in 2020, and 2020 was a busy and fulfilling year. Generally speaking, I am responsible for co-management for one year, with a wide range of work, heavy tasks and great responsibilities. Because of the correct understanding of the leadership's work deployment, the performance of administrative duties and professional and technical duties, the full play of leadership management and organization and coordination capabilities, fully mobilized the enthusiasm of employees, and successfully completed the management and coordination work throughout the year. A brief review is summarized as follows:
First, do a good job in logistics management and vigorously improve the service level.
Logistics management involves a wide range of miscellaneous work. Over the past year, guided by strengthening supervision and management and improving service level, we have made great efforts to do a good job in logistics from various aspects. I am mainly responsible for office supplies warehouse management and life logistics support, so I can purchase office supplies in time without wasting or overstocking. Do a good job in all departments and deliver the office supplies needed by all departments in time with good quality and quantity. Take inventory every month, and be familiar with and clear about the items in the warehouse. When there are faults and problems in office equipment and daily life, they can be handled in time. If it cannot be handled, please ask professionals to handle it, so as not to delay the normal operation. In the logistics work, I got the support and cooperation from my colleagues. Through our efforts, we have successfully completed the logistics and warehouse management.
Second, vehicle management and maintenance
This year, the car use system was reformed, unified dispatching management was realized, and the recorded workflow of returning the car was realized; At the same time, the relevant supervision process has also been formulated for vehicle fuel consumption, which excludes the private use of buses. In terms of vehicle safety operation, we signed a letter of responsibility with the driver to ensure driving safety and abide by traffic rules. Under the condition of ensuring the normal operation of the work, strengthen vehicle management and do a good job in the normal maintenance and repair of vehicles, which provides better services for the development of our company's work.
Third, do a good job in the company's health work, create a beautiful environment, and do a good job in security.
Carry out profound and humanized ideological training and specific work details and responsibilities training guidance for two health workers. Formulate the relevant health responsibility system, requiring frequent rotation, frequent cleaning and frequent wiping every day, and handle problems in time when found. Sweep every Monday and check every Monday. The company's security personnel have been trained in safety defense, electricity prevention, fire prevention, waterproofing and other aspects, which have strengthened their safety awareness and made frequent reminders and inspections.
Fourth, assist in the office and do your duty.
In the office, it is mainly to cooperate with the office director to complete the daily work of the company, do a good job of clerk statistics, and better complete the health and reception work of the leadership office. Cooperate with the company to carry out colorful activities, enliven the cultural life of employees, create a healthy corporate humanistic environment, publicize corporate culture, wisdom and civilized suggestions, and show the positive spirit of our company.
Five, graphic design network promotion
Because I have learned some relevant knowledge and skills, when the unit is temporarily short of graphic designers and network engineers, I try my best to learn relevant professional knowledge and do this work better with my heart. I believe that through the efforts of our office members, we will certainly make progress and achievements in these areas.
In the new year, I have set myself a new goal, that is, to keep learning, to better enrich myself, to meet the challenges of the new year with a full mental state, and to work in a down-to-earth and responsible manner, not only confined to the small circle around me, but also to focus on the overall situation and future development. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. In the new year, I will focus on the central work of the company, clarify my personal responsibilities, do a good job in substance, do a good job in coordination, be a good consultant, do a good job in service, and cooperate closely. I hope I can successfully complete all the tasks next year and play an active role in the development of the company.
Summary of work in charge of 2020 (3) The past year was an extraordinary year. Under the care and correct leadership of the group leaders, the hotel has closely focused on the working ideas and objectives put forward by the group, United all the staff of the hotel, and cooperated with Qi Xin to make certain contributions in income generation, profit creation, excellence creation and stability creation, and achieved considerable results. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.
The first is scientific decision-making, and Qi Xin works together.
Rules and regulations are the cornerstone of all work. Since the trial operation of the hotel, with the deepening of various work and the characteristics of the local hotel industry, some unreasonable and inappropriate systems formulated by the management company during the trial operation have restricted the smooth development of some work. According to the problems encountered in actual work, all departments gradually establish rules and regulations suitable for their own work, and implement them in each post, with monthly performance appraisal as the assessment standard and linked to personal salary. At present, the hotel's various systems are standardized, government decrees are smooth, there are rules to follow and evidence to follow, and "system management" has really been implemented.
By making emergency plans for large-scale activities and other safety plans, the hotel has achieved "six defenses" such as daily fire prevention and theft prevention, and almost no accidents have occurred throughout the year. Manager-level leaders, under the care and guidance of the general manager of the hotel, hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable.
Since the trial operation, the hotel has been in the trial operation period of half-construction and half-operation, and the fire protection of the hotel has not been accepted, which has led to the failure to apply for business license and related procedures, and has also led to repeated inspections by relevant functional departments and the issuance of penalty sheets. Through the external coordination and communication of the general manager's office, the hotel has applied for exemption from fines, which has avoided the economic losses of the hotel and established good social relations with these functional departments.
Two, with financial management as the goal, do a good job in every job.
In order to ensure that financial accounting plays an accurate guiding role in the work of the unit, we should conscientiously fulfill the requirements of financial work and give full play to the importance of accounting work on the premise of observing the financial system. Assist the leading group to control the cost and expenses, prepare the expense budget, reasonably formulate the operating indicators such as income, cost and gross profit rate of the operating department, and provide the required operating data to leaders at all levels in a timely and accurate manner, so as to provide a basis for leadership decision-making. Keep abreast of new tax trends and various laws and regulations, take the initiative to consult difficult tax issues, and provide reasonable tax avoidance basis for hotels and individuals.
Strengthened the hotel's asset management, creditor's rights and debts management, and increased the supervision function and monetary fund management of the hotel department. Strictly implement the asset management measures and internal asset allocation procedures promulgated by the Group Finance Department. Carefully set up the overall asset account book and set up off-balance sheet assets for future reference registration; Carefully clean up the creditor's rights and debts of the hotel and collect all receivables in time every month; Supervise and strictly control the cashier at the front desk of the hotel from the aspects of day and night audit, cashier, daily purchase price and room rate control; Under the supervision of accounting personnel, the cashier's cash on hand is regularly withdrawn, and the cashier's cash on hand at the front desk is withdrawn during the daily examination and approval period, so as to be foolproof.
Third, with the goal of efficiency, do a good job in sales.
The marketing department is the functional department responsible for handling public relations and sales business, and it is an important window for the hotel to enhance its reputation and establish a good public image. It plays the role of staff and assistant for the general manager's office to make business decisions and make marketing plans, and plays an important role in promoting the hotel to clear marketing channels, open up markets and improve economic and social benefits.
We have stabilized some fixed consumption customers and established good relations with several surrounding departments and bureaus. In order to consolidate old customers and develop new customers, a large-scale customer appreciation liaison meeting was held to strengthen emotional communication with customers and listen to their opinions. Develop and innovate, and establish a flexible incentive marketing mechanism. Open up the market and win customers. This year, the marketing department cooperated with the new marketing system of the hotel as a whole, and the marketing representatives implemented a work diary. Every working day, he must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers, and make a comprehensive evaluation of the marketing representative with the monthly marketing task completion and work diary.
Fourth, do a good job in catering with reform as the driving force.
1, performance linked. Although the restaurant is a department post of the hotel, it has taken the lead in entering the market track in the management system, and the reform measures linked to performance have been formally implemented. Under certain cost and gross profit rate standards, on the one hand, it gives invisible pressure to managers, waiters, chefs and other personnel in restaurant kitchens, on the other hand, it makes everyone turn pressure into motivation, and promotes restaurants and kitchens to consciously and actively do business promotion in order to create more benefits.
2. compete for posts. In addition to the reform of distribution policy, the employment mechanism is also more flexible. Managers can go up and down, employees can go in and out, and they compete for posts according to their work performance. These are conducive to the smooth implementation of government decrees in hotels and departments and are prohibited. But on the whole, restaurants put supervisors with excellent performance and ability into responsible positions, promote hard-working employees to foreman, and discourage incompetent supervisors, foreman and employees, which more or less promotes the development of restaurant work and provides a guarantee for management mechanism to achieve revenue goals.
Five, on the premise of quality, do a good job of guest room work.
1. The hotel has been understaffed since it opened. Room service personnel are opening up wasteland, with heavy tasks and great pressure. However, with the concerted efforts of Qixin Qi Xin, all the tasks assigned by the hotel were completed without reducing the room cleaning quality. In order to ensure the quality and stability of the hotel's basic product "guest room", according to the requirements of the hotel, the housekeeping department established the morning meeting system for long-term package and individual package teams, arranged the work of the day, standardized the gfd irregularity of each employee, kept all employees in the same mind, and ensured that all the work could be put in place. Summing up last week's work at the team weekly meeting, arranging and writing next week's work, and incorporating it into the contents of relevant hotel documents, fully embodies the "strict, detailed and practical" work style.
2, in addition to the department to set up a full-time person in charge of safety, safety knowledge training will be included in the annual system, reflecting different levels and contents. From the hotel's corresponding preventive measures and emergency treatment methods to the inspection requirements of various electrical appliances. , from the beginning. Clear the person in charge of safety in each area, paste it on the wall in the form of words, and emphasize the working principles of "whoever is in charge is responsible" and "joint management". Carefully observe and inspect hotel guests, visitors and passers-by to ensure that there are no omissions. Production and operation and the completion of various task indicators. The hotel has just opened and its popularity is low. In order to expand the popularity of the hotel, the housekeeping department reduced the room rate and used preferential policies such as room coupons to attract guests, so as to make the peak season more prosperous and the off-season not weak, exceeding the various task indicators set by the hotel.
Summary of Director's Annual Work in 2020 (IV) Time flies, 2020 has passed quickly, and the new year has come again. Looking back on the past year, I can't help but feel deeply. Although there was no vigorous victory, it experienced extraordinary tests and tempering. For each of us who pursues progress, it is inevitable to make an "inventory" of ourselves at the end of the year, which is also a spur to ourselves. In the new year, we will continue to work around the company center, overcome shortcomings and improve methods; In-depth study and master skills; Strengthen management and improve service; Boldly explore new ideas and methods for the work of the administrative department, push the work of the administrative department to a new level and make greater contributions to the healthy and rapid development of the company! Summarized as follows.
I. Personnel management
According to the actual needs of various departments of the waterworks, a group of employees are recruited reasonably and equipped to various positions. Standardize the personnel files of all departments and establish electronic files, strictly review the files of all employees and fill in all incomplete information. Gradually improve the training mechanism, constantly send employees to study abroad, ask equipment manufacturers to train employees, and strengthen internal training management.
Second, administrative affairs.
Handle all licenses, and go to each unit for annual review and replacement on schedule. Communicate with industry and commerce, taxation, drug administration, social security, banks and other relevant functional organs. Make the company's external work smoother. Do a good job in the procurement of internal office supplies, strictly review the use of office supplies in various departments, do a good job in the registration of items, and reasonably purchase office supplies with the principle of saving and reducing costs as the first principle. Logistics support has also been ensured so that employees can use healthy and hygienic food. In the reception work, we also go all out to do a good job in every reception. This year, we received the group leader, delegation, business cooperation units and local government affairs units. The reception standard is generous and decent, in line with the corporate image, and the activities are healthy and positive, which fully shows the good image and spiritual civilization of the enterprise.
Third, the management and operation of the company.
Comply with the development of the market, according to the requirements of the company, formulate the corresponding management system. Improve the company's existing system, so that all work can be followed by laws and rules. In daily work, communicate with all departments of the company in time and put forward some guiding opinions on the work of all departments in time. Gradually improve the company supervision mechanism. There is a good saying: employees will not do what you ask, but only what you supervise. To this end, the supervision and management of employees have been strengthened this year.
Strengthen team building and build a team with comprehensive business and high work enthusiasm. As a manager, we should give full play to the subjective initiative and work enthusiasm of our subordinates through "observing people's strengths, employing people's strengths, gathering people's strengths and developing people's strengths". Improve the overall quality of the team and establish a new image of the company that is pioneering, innovative, pragmatic and efficient. Guide employees to take responsibility and understand their own responsibilities. In the past, the responsibilities of various functional departments of the company were not clear, but now it is necessary to gradually clarify the responsibilities of various departments and ask everyone to take the initiative to take responsibility.
Fourth, the gains from work.
Able to complete their own work (such as document entry, filing, printing, office supplies distribution, external reception, internal management, etc.). ); Know your priorities and do things more orderly; It can not only complete the leadership's work well, but also truly achieve "upload and release" and get along well with colleagues, and actively cooperate with and assist other departments to complete the work; The adaptability to work has gradually increased, and now it is also very suitable for the work arranged in the later period.
Shortcomings of verb (abbreviation of verb) in work
Over the past year, with the guidance of company leaders and the strong assistance of various departments, the administrative department has made certain achievements. Although we have made some achievements, there are still many shortcomings. Because the work of the administrative department is often meticulous, we subjectively hope to do everything best, but because of the limited manpower and energy, we can't do everything perfectly. I don't know enough about the work of various departments of the company, I don't have a comprehensive grasp of the real situation of existing problems, and I don't play a sufficient role as a staff assistant for leadership decision-making
The system is not implemented enough. Due to the complexity of the company's affairs, the basic inspection is not in place, and there is a certain phenomenon of emphasizing system construction and neglecting system implementation. Not paying enough attention to other professional business studies of the company. All these need to be solved in my future work. Work care is still lacking; Although the work efficiency has improved, I feel that sometimes the cooperation between departments is still lacking, and the work efficiency is not the fastest! The next personal work plan will be constantly improved according to the shortcomings in the previous work, improve self-awareness and work efficiency, and strive to do everything in the work!
Generally speaking, my work is serious, although there are some shortcomings. I am very grateful to the company leaders and colleagues for their support and affirmation of my work. In the next year, I will do better and play better in the position of executive director! I hope the company leaders and colleagues will supervise my work.
The work plan of intransitive verbs for next year
Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, improving the company management system is undoubtedly the basis of its sustainable development. Therefore, it is urgent to establish a perfect, reasonable, scientific, practical and suitable management system for water supply companies. In order to further improve the company system and realize the standardization of management, the work of the administrative department will be centered on this.
The competition of enterprises ultimately boils down to the competition of talents. At present, the comprehensive quality of personnel in all departments of the company generally needs to be improved, especially the department heads, who shoulder heavy responsibilities. It is necessary to make a training plan according to the actual situation and really help them. Continue to cooperate with various departments to assist in handling various emergencies. A united and innovative team is the guarantee of its development. Therefore, strengthening team building is also the focus of the administration and personnel department.
In fact, it is said that "the difficulties in the world begin with ease, and the great things in the world begin with detail." As long as we work more carefully, communicate more and have a stronger sense of responsibility, I believe the company and employees will become stronger and stronger.
2020 supervisor's annual work summary (V) Looking back on the efforts of the past year, I have changed from an ignorant student to a xx employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar. To become a qualified and competent customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise mistakes and dereliction of duty will occur in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it. This year's work is summarized as follows.
First, the tempering at work has shaped my character and improved my psychological quality.
As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my leaders, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when xx and xx houses were delivered, the time was short, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night.
On the first day of delivery, I was responsible for the assistance of the customer service center. Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company.
In the next delivery work, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.
Secondly, I realized the importance of details in my work and life.
Because of its "oblique", the details are often despised or even ignored, and people often feel cumbersome and have no time to take care of them. In xx's work and life, I deeply realized that the details can not be ignored and careless; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.
Thirdly, I have developed my talents in my work and study.
When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with the joy of success and the excitement of work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.
Fourth, the work plan for next year
Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette; Strengthen the production ability of copywriting and meeting; Expand all kinds of work skills; Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.
Fortunately, I can join this lovely and excellent team of xx just after graduating from school. The cultural concept of xx and the working atmosphere of Housekeeping Department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!