The work plan of window service personnel is a common form of official documents used by government agencies and institutions. Mainly to plan and arrange the work some time in advance. How to write the work plan of the window service staff, let's share it below.
Work plan for window service personnel165438+In the first half of 2005, our window * * * accepted 94 applications for installation business, including 39 applications from high-voltage customers and 55 changes in power business, with the due completion rate of 100%. In my daily work, I not only do my job well, but also actively participate in various activities organized by the center. Thanks to the joint efforts of the company and the window staff, I have made some achievements.
1. At the beginning of the year, in order to welcome provincial and municipal leaders to inspect and create the work, we made a red book of materials for creating a "quality service window" according to the requirements of the office, and sorted out relevant materials and files. The creation of "Quality Service Window" not only enhanced my service awareness, improved my service level, standardized my files and processes, but also made me develop the good habit of cleaning 20 minutes in advance every day to create a good environment for handling documents.
2, attach great importance to the center to promote e-government, improve administrative efficiency, and cooperate with the testing of new software of administrative examination and approval system; Actively participated in four business trainings and examinations organized by the center, and achieved good results. Through e-government training, I have been able to skillfully operate the government office system, upload scanned documents, shorten the time for handling documents and improve work efficiency.
3. Actively participated in various activities organized by the Center, such as the speech contest with the theme of "Year of Civilized Service Activities", which won favorable comments. Taking part in the speech contest makes my body and mind exercise and improve, while the outward bound training is a challenge to my wisdom and physical fitness, which strengthens my self-confidence, sharpens my perseverance to overcome difficulties, and enhances my sense of participation and responsibility to the group.
In April and June, a staff member was added to our window, and all business development and installation businesses were stationed in the center, with a new division of labor, and the responsibility was assigned to people and strictly controlled. All the businesses have been stationed, which has aroused my enthusiasm for work. Put your heart and soul into your work every day, sort out your business list and write a work log.
5. Existing problems: the nature of the work is relatively simple, I know too little about marketing knowledge outside the business, and I have insufficient work experience, so I can't cope with all aspects of the work, and some problems can't be handled alone.
Work plan for the second half of the year
Only by finding out your own problems and correcting them can you make progress in continuous summary. In the second half of the year, I will perform my duties better, work hard and love my job.
1. Since June, the business volume has been fully stationed in the center, which is more than before. We should carefully record the business list, patiently explain it to customers, and provide warm, accurate, thoughtful and meticulous services for customers who come to consult.
2. No matter how much business I have, I will actively study the rules of power supply business, humbly ask old comrades, try to digest and absorb it, and improve my professional quality on the premise of doing my job well.
3. In the second half of the year, we should focus on the establishment of provincial civilized units and provincial quality service centers initiated by the administrative center, take the "Year of Civilized Service Activities" as the main opportunity, strictly abide by the rules of the center, improve the work style, and fully fulfill the commitment of quality service. Always adhere to the service concept of high quality, convenience, standardization and sincerity, implement civilized service, smiling service and high quality service in daily work, and truly greet with a smile, say a warm greeting and receive warmly; Sincere reception is zero distance, sincere work is zero error, and sincere service is zero complaint.
Work plan for window service personnel II. Standardize management and promote publicity.
The administrative examination and approval service platform focuses on the disclosure of licensing matters, licensing basis, licensing process and licensing results. In terms of the disclosure of licensing matters, the examination and approval matters, forms of matters and laws and regulations entering the center are all made public. At present, there are 389 administrative licensing materials, more than 500 application forms and related examples in the city center, which can be directly inquired or downloaded from the Internet. In terms of the disclosure of licensing basis, all laws and regulations involving administrative licensing without confidentiality requirements are published and updated in a timely manner. At present, 529 laws and regulations have been published online. In terms of the openness of the licensing process, the system automatically generates a "query number", and users can use the "query number" to query the real-time status of matters; Meanwhile, the SMS notification function has been launched. The window staff will automatically send a short message to the applicant's mobile phone when they operate the "accept" or "approve" application, so that the applicant can keep abreast of the handling situation at any time. In terms of the disclosure of licensing results, the licensing results such as enterprise qualification examination and approval, water conservancy water intake permit, soil and water conservation plan and land registration will be disclosed in a timely manner through bulletin boards.
The bidding platform focuses on the conditions, procedures and information disclosure of public bidding for construction projects, government procurement, land transactions and property rights transactions. Relevant information in a timely manner in the city public * * * resources trading website.
In addition, according to the relevant work requirements of the municipal government's information disclosure network, the center will arrange a special person to be responsible, and the office will release good information, publish 59 pieces of information throughout the year, and update relevant content in a timely manner.
Second, enrich carriers and promote publicity.
While continuing to make good use of bulletin boards, publicity windows, instructions and other forms to make government affairs public, we should give full play to the characteristics of news media, modern communication (such as mobile phone short messages) and the Internet with wide coverage and fast communication speed.
The first is to use e-government to make it public. Give full play to the platform role of the online service hall and the public * * * resource trading network, and further improve the setting of service guides, online services, policies and regulations, announcements, intermediary services, online Q&A and other columns of public * * * resource trading such as tender announcement, bid winning announcement and trading results. Strengthen the disclosure of licensing matters, licensing basis, licensing process and licensing results.
The second is to use Weibo to make it public. Except for the official Weibo opened by the center itself, all windows of the stationed departments are required to be opened in Weibo, and relevant management measures are formulated and included in the monthly assessment.
The third is to use SMS to make it public. After the transaction is completed, the system will trigger SMS to inform the agent, and the parties can also send SMS to check the transaction status.
Third, strengthen supervision and promote opening up.
Strengthen the supervision and inspection of window units, and urge the stationed departments to establish relevant supporting systems in accordance with the requirements of open government affairs, so as to make the requirements open, the methods open, the processes open, the results open, the supervision methods open and the accountability methods open. At the same time, combined with the construction of electronic supervision system, the administrative examination and approval system will be brought into the supervision line of the same level, and all the licensing matters handled by the window staff will be entered into the intranet examination and approval system of the administrative service center, and the processing time limit and results of all kinds of matters will be supervised online to realize real-time dynamic supervision of the whole process of window handling.
Working ideas for 20xx years
First, expand the content of information disclosure. It is necessary to further refine the disclosure requirements for the examination and approval of the stationed departments. In addition to the usual "seven publicity" requirements, the personnel and time limit of each link of the approval process, the process dynamics of approval, and the approval results that do not involve government secrets or personal privacy should be made public and adjusted in time. Specific links of examination and approval, such as site reconnaissance, acceptance, specific standards of qualification level and management regulations, should also be fully disclosed.
Two, actively promote the disclosure of work according to the application. Comprehensively sort out the matters to be disclosed according to the application, strictly follow the procedures of application acceptance, feedback and filing, and formulate a guide to open services according to the application.
Third, set up information inquiry points. Set up a special area in the administrative service center to provide information inquiry. The information available for inquiry is not only the examination and approval items that have been stationed, but also all government public information of the government at the same level. It is suggested that the Archives Bureau set up a window in the center and add special computers, touch screens and other equipment.
The work plan of window service personnel is 3 20xx years. According to the arrangement and deployment of the district committee's striving for excellence group, under the unified leadership of the center and the business guidance of our unit, we adhered to the purpose of "openness, convenience, honesty and efficiency", earnestly performed the administrative service function, continuously improved the work efficiency and service level, and successfully completed all the work in the first half of this year. The main work report is as follows:
First, successfully complete the main work of certification, renewal and replacement of the Toll Permit, and at the same time strengthen the awareness of serving the people and improve the service level for the people.
At the beginning of the verification and replacement work, I set the focus of this year's verification work around the requirements of the provincial bureau:
1. Whether the fees are charged according to the prescribed charging items, charging standards and charging scope, and whether the charging unit has arbitrary charges such as expanding the charging scope, raising the charging standards, and self-supporting projects;
2, the national and provincial explicitly cancel and timely reduce the standard fees; Comprehensively clean up the issued License for Charging and replace it in time. On the one hand, we guide them to fill in the application form of the charging license, and check the charging items of each unit item by item with the charging files of the departments (units) in the microcomputer to see whether there are overcharging and arbitrary charges in the unit and whether the charges are in line with the current policy.
3. Whether the charging unit, charging items, charging standards, charging scope, charging object and calculating unit listed in the charging license are consistent with the actual implementation; Whether the increase, decrease and adjustment of charging items and charging standards have been completed in time; Whether the license has been transferred, borrowed, altered, forged, lost or damaged;
4, whether to use the bills prescribed by the financial or tax departments and the implementation of two lines of revenue and expenditure management;
5. Annual fee income and expenditure of 20xx. At the same time, in order to standardize the management requirements of the issuance scope of charging licenses, we strictly require units to prepare a series of materials, such as necessary application documents, legal and effective charging approval documents, approval documents from the government or business authorities and related licenses, legal person qualification certificates or documents on the establishment of institutions and sources of funds. , thus ensuring the integrity of the charging license. In order to ensure that the new certificates of all units are correct, we earnestly implement the "three checks" system: one month before the check, check whether the charging items and approval documents of all units are legal and effective; During the verification, check whether the charging items and approval documents of each unit are legal and effective, whether the charging scope is correct, and whether the charging has not been implemented for more than one year; Before punching in, another person should check it again.
In the audit work, we always think of the acquisition unit and provide convenience for it. We warmly guide all charging units to fill in the audit registration form, and handle them on the spot if they meet the requirements. If the procedures are incomplete, we will strictly fulfill the obligation of one-time notification, so as not to let the handling personnel "ask twice and run twice" because of our poor service, so as to truly make customers "happy when they come and satisfied when they return". This not only improved the work efficiency, but also won the praise of the masses.
Second, actively participate in the activities organized by the center to create the best and improve the ideological consciousness of serving the people.
In the first half of the year, I participated in the learning activities organized by the center. While taking notes, I constantly improve my own quality, enhance my awareness of people-oriented and serving the people, improve my work efficiency, make a new breakthrough in this year's service work, and set up a good image as a center and a window. This activity is a clear-cut and well-organized cadre learning activity. By studying, we can. The understanding has been further improved, and the importance and necessity of this activity have been recognized and understood. Seriously carried out a profound self-analysis and improvement, and carefully wrote the analysis materials and formulated the rectification plan. Make my window staff's political and ideological level to a new level.
Three, closely cooperate with the work of the center, and strive for the "excellent demonstration" window.
At work, I strictly abide by the work discipline of the center, carefully abide by the schedule and strictly abide by the leave system. Conscientiously implement the "five ones" working mechanism of "one window to the outside world, one acceptance, one notification, one office and one completion". Strive to get to work on time, do not leave without leave, and do not chat with each other; Enforce the law impartially, be honest and upright, and do not seek personal gain by taking advantage of his position; Patient and meticulous service, warm and kind attitude, no quarrel with the object; I don't eat snacks, do personal things or play computer games during working hours.
Correctly handle the relationship between discipline and freedom, rights and obligations. Especially since the center proposed to create a "five-type center", our window has done a good job in examination and approval services in strict accordance with the rules and regulations of the center, standardized our words and deeds, made the clients happy and satisfied, and lived in harmony with the staff of the center; At work, strengthen the consciousness of saving; Strengthen business and political theory study, and constantly improve business ability and cultural literacy; Strictly abide by professional ethics, consciously maintain the good image of the center, and actively participate in the activities of "striving for Excellence".
Fourth, the work plan for the second half of the year:
1, further improve the annual examination of toll licenses and improve management.
In accordance with the principle of simplifying procedures for applicants, we will further standardize legal procedures such as application, acceptance, review, approval and payment of fees. Earnestly do a good job in charging licenses and annual inspections. Continue to actively improve the charging permit file management system.
2. Actively participate in the activities organized by the center, cooperate with the work of the center, and strive to be the "excellent demonstration post" and "demonstration party member" of the center.
As a member unit, it is not only our responsibility, but also our pleasure to actively cooperate with the work of the center. The Center has put forward the proposal of striving for "excellent demonstration post" and "demonstration party member", and we will fully support it and run through the work next year with practical actions, striving to be a model and a demonstration window, so as to draw a satisfactory full stop for the whole year's work.
3, carry forward their own advantages, find shortcomings, and strive to improve the level of work.
In the future work, the administrative service level of our window should be improved to a certain extent, and the examination and approval work has achieved certain results, but there is still a certain gap compared with advanced windows and advanced pacesetters. Because my window business is mainly concentrated in the second quarter, the workload is relatively concentrated, and the business volume at other times is very small, so I should pay more attention to observing work discipline. Further improve their own quality, find and correct their own problems, overcome their own shortcomings, seriously study and learn from the experience and practices of advanced windows, do the work carefully, achieve all-round promotion and innovation of administrative services, and strive for better results.