According to Ms. Tao, on the night of 1 1 27th, she went shopping at Parkson Youke Shopping Mall located in beijing east road Hengmaomeng Times Square. At that time, on the first floor, she saw a counter that advertised Apple Store. She thought it was Apple's direct store, so she went in and chose an iPhone 13 Pro Max mobile phone.
Consumer Ms. Tao: After I paid the money, my mobile phone was turned on. The staff installed some system software for me, and then I asked her for the bill. She said there was no bill. There was no electronic bill, let alone an invoice, so I was given a handwritten receipt.
Because Ms. Tao's mobile phone has been activated, the counter staff said that it could not be returned. After returning home, the more Ms. Tao thought about it, the more she felt that something was wrong. If it was a regular Apple direct store, why didn't she even open the invoice? Moreover, shouldn't it be a legitimate right for consumers to get invoices after purchasing goods?
Consumer Ms. Tao: This situation is not a case of two cases. There may be hundreds of people who have not been given formal invoices. I hope that the relevant tax authorities can come and investigate this matter.
"Apple Store", whose Chinese name is Apple Retail Store, is a store directly operated by Apple. However, the reporter learned from Apple's official customer service that there is no direct store of Apple in Nanchang, and there is no such store in Apple's authorized dealership.
Customer service of Apple's official service hotline: There are two authorized distributors in Qingshan Lake District, one is at Gome Apple Counter, and the other is at No.458, beijing east road, oriental ginza Suning Appliance.
The reporter and Ms. Tao came to the counter where she bought the mobile phone before. The staff admitted that the counter was not a direct store of Apple.
Voice source: "Apple Store" counter staff of Parkson Premium Merchant Market: We are a franchise store, which is equivalent to a specialty store.
After seeing the reporter's intervention, the counter staff turned around and issued an invoice for Ms. Tao. The invoice showed that the billing company was "Nanchang Pengyuan Communication Co., Ltd.". Then why didn't this counter invoice Ms. Tao at that time?
Staff at the "Apple Store" counter of Parkson Premium Shopping Mall: We also have a purchase price. I told her that we can't afford to sell this price if we want an invoice.
What is clear at present is that this counter with the name of "Apple Store" is not directly related to Apple.
Moreover, the reason why the counter staff didn't invoice was that the price sold to Ms. Tao at that time was more affordable, and it was the price without invoicing. If you want to invoice, it will be more than this price. Then, can the reason why the counter staff does not invoice be established?
The reporter learned that Nanchang Pengyuan Communication Co., Ltd., the subsidiary company of the counter, is located in Nanchang High-tech Zone. According to the relevant staff of the tax department, the practice of the counter staff clearly violated the provisions of the Measures for the Administration of Invoices.
Tang Yibing, Chief of Tax Source Management Section of Taxation Bureau of Nanchang High-tech Zone: According to the provisions of the invoice management measures, when units and individuals that sell goods, provide services and engage in other business activities conduct business and collect money, the payee shall issue invoices to the payer.
After receiving the feedback from the reporter, the tax department also launched an investigation into this mobile phone sales company.
Tang Yibing, Chief of Tax Source Management Section of Taxation Bureau of Nanchang High-tech Zone: The behavior that a merchant should issue an invoice without issuing an invoice shall be ordered by the tax authorities to make corrections and be dealt with according to relevant tax laws and regulations.
The reporter noticed that in Nanchang, Jiangxi, there are still some mobile phone sales stores that fail to invoice all consumers according to regulations.
Extraordinary telecom staff on the side road of Huangdian, Nanchang City: This Apple mobile phone is 5800 yuan with tax, and 5640 yuan without tax.
Perhaps some consumers think that since you can get a certain discount on the price without invoices, can you do without invoices? The reporter learned from Apple's official customer service that no invoice may affect the subsequent warranty.
Apple official service hotline customer service: sometimes, you may not need an invoice. But sometimes, your invoice may be needed.
Xiao Bian reminds that requesting invoices can provide evidence for safeguarding their legitimate rights. If you give up the invoice for a little discount, you will probably lose more than you gain.