Dear hello, I'm glad to serve you: social security certification is always abnormal. You can transfer to the internet or consult the social security center. Generally, there is on-site service, and you can handle related business at home. The social security query shows that the authentication is abnormal, indicating that the authentication is unsuccessful and needs to be re-authenticated. It may be that the personal information is wrong or the effect of brushing your face is not good. If you can't check the social security certification, it must be a network problem, so you should ask the social security center to check the network, or if you are at home for social security. If you ask carefully, there may be a problem with the home network. After the network is stable, you can query and authenticate. You can also bring your ID card to the local social security center for social security inquiry and authentication. If you can check the authentication in the social security center, it may be that there is something wrong with your network signal or the network speed is too slow. Or the phone is aging. If the network abnormality will be prompted when re-authenticating social security, then the authentication will be stopped. Maybe your current network is not normal, or your mobile phone is not normal, or there are many serious people at present, so the network is busy and the authentication is not over. You can stop for a while and then authenticate, or turn it on for 5~ 10 minutes and then authenticate. That's enough, but in the process of authentication, if the authentication is unsuccessful, don't repeat the authentication. If it is a duplicate certification, you can't be too serious. Thank you for your trust. The above is my reply. I hope I can help you and wish you a happy life.