First of all, it may be caused by network reasons. Users are advised to switch the mobile phone network, or turn off the mobile phone and restart and try again. Secondly, it may be caused by incorrect personal information. Suggest the user to check it again.

Real name authentication operation: 1. Open the application. 2. Click on the "My" interface. 3. Click "Login Now" in the upper left corner. 4. Click "Alipay" in other login methods in the lower left corner. 5. Click "Confirm Authorization" to realize real-name authentication login.