1. The comparison between portrait information and background record information failed: it was because the portrait information did not match the background record information, such as name and ID number. This is caused by an input error or a system record error. In this case, you can carefully check the personal information you provide and ensure its accuracy.
2. The tax APP used is not the latest version: the tax APP needs to be updated, and the version used is not the latest version, which will lead to the failure of face verification. You can check whether the tax APP you are using is the latest version, and check the version information in My-About and update it.