According to your description, I suggest you refer to the following information:
The contact information of Changchun Gold Medal Service Center is as follows:
Address: Changchun Institute of Technology, No.399 Daxin Road, Changchun High-tech Development Zone Tel:1584 3050575/1594 3012548 Service type: notebook /PDA, business desktop/thin client /POS.
Address: Floor 1, Girls' Apartment, School of Information Economics, Changchun Institute of Taxation, No.58 Qingtianshu Street, Jingyue Economic Development Zone, Changchun Tel: 159430 12548 Service type: notebook /PDA, business desktop/thin client /POS.
Address: Tushuyuan, Tourism College of Changchun University, Sheling Street, Shuangyang District, Changchun Tel:137560062615943012548 Service type: notebook /PDA, business desktop/thin client /POS.
Address: No.758 Tongde Road, Chaoyang District, Changchun. HP Gold Service Tel: 0431-85912884/8594108/85944228 Service Type: Large format printer (plotter). High-end black-and-white laser printer/color laser printer/low-end color all-in-one machine, workstation, projector, low-end black-and-white laser printer and all-in-one machine/commercial inkjet printer/scanner, notebook /PDA, commercial desktop/thin client /POS
Address: opposite Mankelong Supermarket, Daojie, west eight, dehui city Tel: 043 1-87295555 Service type: notebook /PDA, business desktop/thin client /POS.
Address: No.38, Jiutai Street, Jiutai City, Chaoyue Computer Tel: 043 1-82358869 Service Type: Notebook /PDA, Business Desktop/Thin Client /POS.
Address: Downstairs of Old Rural Power Bureau, Nong 'an Town, Nong 'an County Tel: 043 1-8336600 1 Service Type: Notebook /PDA, Business Desktop/Thin Client /POS.
For the contact information of the Gold Service Center, you can also choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..