1. Local health administrative department: complaints and appeals can be made to the local health administrative department. The administrative department of health can investigate and deal with problems involving doctors, hospitals and other aspects, and demand compensation from relevant institutions.
2. Online complaint platform: Complaints can be made through online complaint platforms or related social media platforms, such as Weibo and WeChat. Some platforms will track and investigate the problems involving medical and aesthetic institutions and assist relevant complaints.
3. Law firm: You can contact a law firm for legal aid and seek legal proceedings. If the actions of medical beauty institutions infringe upon your legitimate rights and interests and cause litigation disputes, you can seek agency and rights protection through a law firm.
It should be noted that before making complaints and defending rights, relevant evidence, such as operation records, expense lists and medical agreements, should be prepared to prove that there are problems in the behavior of medical beauty institutions. In addition to the above channels of complaint and rights protection, there are some other feasible channels:
1. Consumer Association: You can ask the local consumer association for help. Consumers' associations will provide legal advice and help for consumers' rights protection, and can also act as arbitration institutions to coordinate disputes.
2. Regulatory authorities: The medical and beauty institutions involved can report to relevant regulatory authorities, such as the US Food and Drug Administration and state administration of traditional chinese medicine.
3. Third-party evaluation platform: feedback from other patients who have undergone similar operations can be obtained through the third-party evaluation platform, and complaints and rights protection can be made with reference to the experiences and opinions of other users.
It should be noted that the process of complaint and rights protection needs to understand the relevant laws, regulations and operational procedures to ensure that their legitimate rights and interests are safeguarded. At the same time, it is also important to guard against the risks of medical beauty.
To sum up, when choosing a medical beauty institution, we should choose a formal institution, determine the risks and consequences of the operation, and sign a clear contract agreement.
Legal basis:
Article 5 of People's Republic of China (PRC) Product Quality Law
It is forbidden to forge or fraudulently use quality marks such as certification marks; It is forbidden to forge the origin of products, forge or falsely use the name and address of others; It is forbidden to adulterate and adulterate the products produced and sold, and to pass the fake off as the real one and pass the inferior one as the good one.
Article 6
The state encourages the implementation of scientific quality management methods and the adoption of advanced science and technology, and encourages enterprises to meet or exceed industry standards, national standards and international standards in product quality.
Units and individuals with advanced product quality management and outstanding achievements in product quality reaching the international advanced level shall be rewarded.
Article 7
People's governments at all levels should incorporate the improvement of product quality into the national economic and social development plan, strengthen overall planning and organizational leadership over product quality work, guide and urge producers and sellers to strengthen product quality management, improve product quality, and organize relevant departments to take measures according to law to stop violations of this law in product production and sales, and ensure the implementation of this law.
Article 8
The State Council market supervision and management department is in charge of national product quality supervision. Relevant departments of the State Council are responsible for product quality supervision within their respective responsibilities.
Local market supervision and management departments at or above the county level shall be in charge of product quality supervision within their respective administrative areas. The relevant departments of the local people's governments at or above the county level shall be responsible for product quality supervision within the scope of their respective duties.
Where the law provides otherwise for the product quality supervision department, the relevant laws shall prevail.
Article 9
Staff members of people's governments at all levels and other state organs shall not abuse their powers, neglect their duties, engage in malpractices for selfish ends, cover up or condone acts that violate the provisions of this law in the production and sale of products in their own regions and systems, and shall not obstruct or interfere in investigating and handling acts that violate the provisions of this law in the production and sale of products according to law.
Local people's governments at all levels and other state organs that cover up or indulge in violations of this law in the production and sale of products shall be investigated for legal responsibility according to law.
Article 10
Any unit or individual has the right to report any violation of this law to the market supervision and administration department or other relevant departments.
The market supervision and management departments and relevant departments shall keep confidential the informants and reward them in accordance with the provisions of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government.
Article 11
No unit or individual may exclude qualified products produced by enterprises not in the region or the system from entering the region or the system.