After gaining something, write good experiences, which can improve thinking training. Do you know how to write an experience? The following are five etiquette learning experiences I have compiled for your reference, hoping to help friends in need.
With the increasing frequency of interpersonal communication in modern society, people pay more attention to personal etiquette. As the saying goes, "Don't learn manners, don't bully." Etiquette is not just about wearing clothes and hats, but dealing with people. Nowadays, the competition in all walks of life is becoming more and more fierce, and the choice of similar products is becoming more and more diversified. Customers buy not only the goods themselves, but also the attitude of the staff and related services. In this context, enhancing the company's image, standardizing service requirements and improving customer satisfaction are important contents of the company's culture and system construction. Through this training, I was deeply touched, cleared up the superficial understanding and vague concepts of civilized etiquette in the past, and made me really understand the meaning of etiquette, that is, the code of conduct and practice in which service personnel show respect and friendship to customers through words, manners and behaviors in their posts. To put it simply, it is the etiquette norms and work art applied by service personnel in the workplace, which is the full embodiment of people's inner self-restraint.
Every employee is the spokesperson of the company's image. The influence of corporate image determines the development and survival of the company. Only by improving the personal quality of each employee can the reputation of the company be enhanced. As a high-end star hotel, it not only has high-end brands and the environment of Shu Ya, but also has high quality and good service. The premise of these services is to leave a good first impression on the guests, and a good first impression begins with the etiquette of meeting the guests at first sight. It should be said that every employee knows the most basic etiquette, but some details are ignored in the actual operation process. We should adhere to the "three to three tones": specifically, "customers arrive, smile and respect" and "come with questions, ask with answers and leave with delivery". Take the initiative to greet guests and serve with a smile; You should let your customers feel your warm welcome to him, so that they can have a good impression on you and promote the success of the transaction between the two sides. Maintain a good mental outlook; At work, we should learn to put unpleasant emotions behind us, keep full of energy and keep our work in the best condition.
Through the study and training in the morning, I deeply realized that etiquette is embodied in details, and details show quality. And the importance of various manners, from a personal point of view; Help to improve self-cultivation; Help people beautify themselves and their lives; It helps people's social communication and improves people's interpersonal relationship; From the enterprise's point of view, it can beautify the enterprise image, improve customer satisfaction and reputation, and finally achieve the purpose of improving the economic and social benefits of enterprises. I used to think that my service attitude was already very good. After studying, I still feel some gaps. For example, I don't have enough knowledge of all kinds of etiquette, and there is more or less the idea of "observing the system and having a correct service attitude". After studying, I will be more strict with myself, so that I can do better and serve better.
Although the service etiquette study in the morning is over, the purpose of the study is far from over. On the contrary, I think it should be the beginning of the combination of study and work. As the manager of Sunny International Hotel, we should use good gfd and mental outlook to create a good brand image of the hotel, so that our etiquette and good service can leave a good impression on customers. In order to effectively standardize service behavior, we must demand and strive to standardize our service behavior according to the etiquette in learning. Listen to customers' needs with a standardized, standard and smiling attitude, patiently answer customers' requirements, face your work with a healthy attitude, shape the service brand image of Sunny Sky International Hotel with a good gfd and mental outlook, provide customers with quality services and reflect the value of their own services!
Etiquette learning experience 2 interpersonal etiquette refers to people's basic qualities and communication skills in the process of interpersonal communication. Socialization plays an increasingly important role in interpersonal communication in today's society. Through socializing, people can communicate with each other, build deep friendship and get support and help. Ge Jing said that through social interaction, people can exchange information and enjoy resources, which will greatly benefit their career success.
Business etiquette is a code of conduct that reflects mutual respect in business activities, and its core is the code of conduct, which is used to constrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
"Don't get friends by giving gifts, you must contribute your sincere love and learn how to win a person's heart in an appropriate way." The philosopher Socrates pointed out the importance of interpersonal etiquette. Interpersonal etiquette is indeed a measure and criterion that people should violate in the process of social communication. It is the silent language of interpersonal communication. It can not only reflect a person's accomplishment, accomplishment, education and quality level, but also be beneficial to our physical and mental health. It is the need of our personal development and career progress, the need of the social times and a compulsory course.
Interpersonal etiquette enables people to know how to establish good interpersonal relationships with others, form a harmonious psychological atmosphere and promote people's physical and mental health. And it can make people fully realize that there are many important principles to abide by in interpersonal communication. Although interpersonal etiquette is a small part of life, it represents the image of individuals, units and even nations and countries on some occasions. It is a symbol of the civilization degree of a country and a nation, and it is also a standard to measure people's educational level and moral level.
China is an ancient civilization with a history of 5,000 years, and has always had the reputation of "a country of etiquette". In our daily life and social interaction, we should be generous, polite, solemn and supercilious, and show good spirit and manners. When I didn't learn interpersonal etiquette before, I basically didn't know how to socialize. I always thought it unnecessary to do those things. But after learning it, I suddenly found that interpersonal etiquette is still very important. As mentioned above, small people represent individuals, while big people represent countries and nations. Therefore, interpersonal etiquette can not be ignored. It is the image of individuals and countries.
Learn interpersonal etiquette and let people know that sincere respect is the first principle of etiquette. Only by treating talents sincerely can we respect others. Only sincere respect can create harmonious and happy interpersonal relationships. Sincerity and respect complement each other. The so-called selfless generosity and sincere dedication can yield fruitful results, and only sincere respect can make the two sides have mutual affinity and friendship last forever. For example, in communication, we should pay attention to three points: first, we should pay attention to the "three colors principle", that is, the whole body color should not exceed three colors; Second, we should pay attention to the "trinity rule", that is, shoes, belts and briefcases should keep one color; Third, we should pay attention to the "three bogeys", that is, the trademark of the sleeve has not been removed, there is something wrong with the socks and the tie playing method.
In addition, there are six problems that are not allowed to dress in the workplace: 1, too messy 2, too bright 3, too exposed 4, too transparent 5, too short 6, too tight. Although there is no law to restrict someone's behavior, in business situations, if you violate the ethical standards of business etiquette, then you will be treated differently and accused by people, that is, you will leave that social circle. These will make people not bring unnecessary troubles to themselves in their future professional life, but also bring confidence to people. Self-confidence is a valuable psychological essence in social situations. A confident person can be modest and generous in communication, not ashamed of the strong, not discouraged when encountering difficulties, dare to stand up and fight back when encountering bullying, and lend a helping hand when encountering the weak; A person who lacks self-confidence will touch his nose everywhere, causing shit to run out. Self-confident, but not self-confident, people who think they are great and have always been confident tend to go to the extreme of self-confidence, being pretentious in everything, disrespecting others and embarrassing them.
With the growth of age and the change of living environment, our self-awareness has made new progress, and everyone is very eager for real friendship and more emotional communication. It is the need to adapt to the university life environment, to develop into an "independent" person, and to successfully embark on the society and gain friendship through interpersonal communication. In fact, during college, whether you can establish good interpersonal relationships with others has a very important impact on everyone's growth and study. Longing for friendship and emotional communication is an important psychological feature of college students.
In daily work and life, etiquette is the premise of interpersonal communication and the key to communicative life. The basic norms and knowledge of interpersonal etiquette have helped me master communication skills, accumulate communication experience, and learn to follow the principles of mutual respect, sincerity and moderation in words and deeds in the process of communication, so that I can quickly approach my communication partners and make them feel that I am familiar with them, understand them and respect them. Only in this way can we build a sincere and profound friendship.
In addition, interpersonal etiquette itself is a special language. Let's use the basic knowledge and norms of interpersonal etiquette to successfully open the door of communication activities and establish harmonious interpersonal relationships. This is not only the main way to form a good social and psychological atmosphere, but also plays an extremely important role in psychological health care for oneself.
On June 24th, I had the honor to attend the gfd business knowledge training hosted by Li Pingping, the manager of the company's quality department. Manager Li gave us a vivid and professional etiquette knowledge class from gfd, manners and etiquette, which benefited me a lot and helped me to be more meticulous and thoughtful in my future work.
China has been known as the "State of Etiquette" for 5,000 years, and the ancients in China have been inheriting the old adage that "salute before soldiers, and then a gentleman". This shows that China people attach great importance to their words and deeds and gfd. Changning Jiayuan is a real estate with a particularly high occupancy rate, and its residents are highly mobile. As the building manager of Changning Jiayuan, I patrol the building every day and collect property fees at home. Residents know my identity through my work clothes, work number plate, etc., and report to me for repair and put forward valuable opinions. I also communicate with them through smiling, gentle and enthusiastic service to solve problems in daily life.
There is an old saying in China that "a word makes people laugh and a word makes people jump". I often encounter some difficult householders in the process of collecting property fees. They always feel that after paying the property fee, the property will help them solve all their problems. On one occasion, a householder said that the window glass of his house blew itself up and asked the property manager to help him repair it, otherwise his property fee would not be paid. This made me laugh and cry, but I could only explain to him with a smile: "Glass is fragile. You have taken the house for two years, and the warranty period is long overdue. Property fees only include service fees and maintenance fees for public parts. " So the layman was puzzled and said angrily, "Glass is fragile. I can only continue to smile slowly, kindly and kindly, and explain, communicate, smile and communicate the service scope and function of our property management company with the residents, hoping to get their understanding and cooperation for some reasons.
As a member of the service industry, the six words of appearance, etiquette and politeness must be kept in mind. It will be my daily job to wear clean work clothes and communicate with people with a smile.
With the progress and development of society and the continuous improvement of civilization, the communication between people is increasing day by day, and civilized etiquette has become an indispensable part of people's life and business in modern society. Therefore, learning etiquette knowledge is of great significance to improve our own comprehensive quality.
After attending the etiquette course, I became sincere and respected others more.
Socrates once said: "Don't get friends by giving gifts, you must contribute your sincere love and learn how to win a person's heart by proper methods." Therefore, only sincere treatment of talents is respect for others, and only sincere respect can create harmonious and happy interpersonal relationships. Sincerity and respect complement each other.
In life, no matter what occasion, you need to be respected, because you bear a strong and competitive personality.
To sum up some truths, please remember three points: give others the opportunity to fully show, show their greatest enthusiasm to others, and always leave room for each other.
We should not exclude rural students just because we have lived in cities since childhood, because we are equal. Respect for others means respect for yourself, so don't sell yourself short, don't go your own way, don't be self-righteous, don't favor one over the other, don't be arrogant, and don't judge people by their appearances and deceive others with their status and power. On the contrary, you should treat others equally and humbly. Only in this way can we create a civilized society and silently improve our own quality. We should have the principle of humidity and measurement to face some problems. It depends. When dealing with people, be polite, not condescending.
; Be warm and generous, but don't be frivolous and flattering; Self-esteem is not conceited; Honest but not rude; Trust people but not credulous; Lively but not frivolous; Modest but not stiff; Be sophisticated and prudent, but not sophisticated. It is said that confident people are the most beautiful. Self-confidence is beneficial to mental health. With self-confidence, you can do things like a duck to water and be handy. Self-confidence is a valuable psychological quality in social situations. A self-confident person can be humble and generous in communication, not ashamed when encountering the strong, not discouraged when encountering difficulties, dare to stand up and fight back when encountering insults, and lend a helping hand when encountering the weak; A person who lacks self-confidence will hit a wall everywhere, even out of the water. People who are confident but not conceited, who think they are great and always confident tend to go to the extreme of conceit, self-righteous, disrespectful and even force others to do everything. So how to eliminate conceited inferiority in interpersonal communication? Self-discipline is the correct way to deal with self-confidence and conceit.
Be a man of credit. Confucius once said, "People can't stand without faith, so make friends and keep promises." Emphasis is placed on the principle of keeping promises. Keeping promises is the virtue of our Chinese nation. First of all, we shouldn't be late. Second, we must keep our promise and do what we say. If we have difficulty in finishing it, we must apologize to the parties in time to get forgiveness.
I remember a philosopher saying that forgiveness is the greatest virtue. Forgive others and others will thank you. Tolerance means allowing others the freedom to act and judge, and being patient and fair with opinions different from their own or traditional views. We should stand in the position of others and look at the world from the perspective of snails.
5. Civilization and etiquette education is a long-standing theme education activity in our school. Every year, a number of civilized etiquette stars are selected, which promotes the extensive development of civilized etiquette in our school and plays a certain supervisory role. In order to further improve students' civilized quality, cultivate students' good behavior habits, purify students' minds, enhance students' civilized etiquette accomplishment, improve students' ideological and moral quality, and let students learn to be a man, learn to do things, learn to get along with each other and learn to seek knowledge. The school put the education of civilization and etiquette into the important agenda of moral education, and carried out a series of educational activities of "knowing civilization and stressing etiquette", which achieved many educational achievements.
At the beginning of this semester, the school first made statistics on uncivilized behavior among students through questionnaire survey, and made a detailed civilized etiquette education plan according to the survey results. Focusing on the theme of civilized etiquette education, through carrying out civilized etiquette activities, students' behavior habits have been improved and standardized to a certain extent, and the class appearance has been greatly improved. However, the civilized etiquette education of primary school students is a long-term work, not the end, but the beginning. We should conscientiously sum up experience, correct shortcomings, and strive to make civilized etiquette education a regular work and stick to it.
First, leaders attach great importance to it and organize it carefully.
The teachers and students of the whole school attach great importance to it, unify their thinking and act quickly. As an important part of further strengthening the ideological and moral construction of teachers and students and creating a civilized and harmonious campus, civilized etiquette education activities have been included in the school's work schedule, which has achieved leadership attention, personnel in place, work in place and measures in place, ensuring the smooth, sustained and in-depth development of the activities.
Second, widely publicize and create an atmosphere.
In order to carry out the practical activities of civilized etiquette education, publicity has been intensified. By holding teacher-student meetings, using class meetings, playing civilized etiquette songs on campus, and speaking under the national flag, a strong atmosphere of civilized etiquette activities has been created, so that teachers and students can fully understand the practices and requirements of civilized etiquette activities, fully realize that stressing civilization and understanding etiquette is the fine tradition of the Chinese nation, the basic requirement of social civilization and progress for teachers and students' daily behavior, the requirement of further cultivating excellent daily behavior habits, and the basic embodiment of building a civilized and harmonious campus. After extensive publicity, teachers and students have further realized the importance and necessity of carrying out civilized etiquette practice education activities. The consciousness of civilized etiquette has been deeply rooted in the hearts of the people, and has become the conscious action of all teachers and students, forming a good atmosphere of civilization and courtesy for everyone.
Third, there are various forms and rich contents.
1. Each class organizes students to learn the Code of Conduct for Primary and Secondary School Students in Ordos City and the Detailed Rules of Basic Civilization and Etiquette for Primary and Secondary School Students in Ordos City, and makes use of the class meeting to hold a big discussion on civilization and etiquette, and find out uncivilized behaviors by comparing themselves with people and things around them. Starting from me, I am proud of civilized manners and ashamed of vulgarity, and form a good atmosphere of advocating civilization and paying attention to manners in the whole school.
2. Closely combine the theme education practice with the school's education and teaching activities such as national spirit education, traditional virtue education, revolutionary tradition education and code of conduct education.
3. Uncivilized behaviors among students are counted by questionnaire. This novel and interesting activity not only allows students to find uncivilized behaviors around them as "little woodpeckers", but also allows students to find uncivilized behaviors in themselves and correct them in time.
Through a series of activities, set an example of civilized etiquette around teachers and students, give full play to the demonstration and radiation role of advanced models, encourage students to actively participate in the whole process of publicity and education practice activities of learning etiquette, practicing etiquette, displaying etiquette and publicizing etiquette, and promote the in-depth development of series of publicity and education practice activities of civilized etiquette.
Fourth, the implementation of the work has achieved initial results.
Through the practice of civilized etiquette education activities, students' good daily behavior habits of knowing etiquette, being polite and being civilized are cultivated, and their civilized etiquette quality is comprehensively improved. On campus, students can feel the initiative to say hello to teachers and elders every day; The phenomenon of chasing and fighting between classes is gradually decreasing; Do not throw, dump, spit or scribble, and develop the good habit of putting scraps of paper, peels and packaging bags into the trash can and picking up garbage at will; Most students dress neatly, generously, appropriately and beautifully. The majority of students can consciously care for the campus environment, and many students consciously do a good job of sanitation and cleaning, basically eliminating the phenomenon of dirty, chaotic and poor. Abide by school rules and regulations, observe classroom discipline and health convention as the basic requirements; Listening to lectures carefully and obeying teachers' management are concrete manifestations of respecting teachers' labor. It optimizes the campus education environment and improves students' civilized quality. From civilized etiquette habits to health habits, from study habits to physical exercise habits, from being strict with oneself to loving classes and schools, we should carry out behavior development education step by step. Through these diverse, rich and targeted learning and practice activities, students' autonomy and consciousness are fully cultivated, and civilized words and deeds are further standardized. The whole class has a comprehensive and profound understanding of civilized etiquette knowledge, and can imperceptibly internalize it into daily behavior habits. The whole class can always be immersed in a harmonious atmosphere of civilization, courtesy, enthusiasm, tolerance, humility, honesty and trustworthiness.
Fifth, teachers' morality sets an example and infects students.
The most important thing of teachers' civility and politeness is reflected in their actions. In order to let students really remember the knowledge of civilization and etiquette and put it into their own actions. On weekdays, our teachers meet politely to greet each other and help each other; Don't litter, see some debris on the ground and bend down to pick it up ... all these make students get a profound education from the teacher's behavior. Driven by teachers, students' sense of ownership, unity and helping others has become stronger. Many students, like teachers, practice good manners with their own actions.
Sixth, set an example and consolidate the results
In the whole civilized etiquette activity, "striving to be the star of civilized etiquette" runs through. Strive for more learning examples to emerge in the stars of civilization and etiquette next year; The "star of civilization" must be realized through two procedures: self-recommendation and class verification. Through these two procedures, I was elected as a "star of civilization" and naturally became a "civilized etiquette supervisor" to supervise the performance of other students in their study and life, educate uncivilized behavior, and let uncivilized behavior have nowhere to hide in the class. Maintain a civilized class environment. Through a series of civilized etiquette education activities, the wind of civilization has emerged in the class, students care about each other and supervise each other, and the sense of collective honor has been generally enhanced.
The whole school creates a strong atmosphere of "everyone stresses civilization and the class stresses etiquette", vigorously preaches etiquette, and learns civilized etiquette songs, etiquette poems, short stories and theme class meetings. And through the supervision of teachers and red scarf supervision posts, uncivilized behavior is educated, so that uncivilized behavior has nowhere to hide on campus. Remind students to check at any time on campus, so that students can gradually develop good habits.
While fully affirming the achievements, we also see that littering, rude words and trampling on the lawn still happen from time to time. It takes a long process to develop civilized etiquette behavior. I hope that all teachers and students in the school will take this civilized etiquette activity as an opportunity to further enhance their awareness of civilization and politeness, and constantly turn it into conscious action in their daily study and life, so that everyone can speak civilized words, do civilized things and be civilized people.