1. The opening sentence. Hello, Chengdu hotline, employee number XXXX is at your service. How can I help you?

2. Conclusion. Thanks for calling and bye.

3. Waiting terms. I need to further verify the question you asked, so please wait patiently (verification will be done after obtaining the consent of the public). Please wait a moment while I record it. The problem you reported is XXXXX. (After verifying the information, we will resume the service term when talking to citizens) Sir or Madam, thank you for your patience. Sorry to keep you waiting.

4. Review the terms. Hello, I would like to verify the problem you reported. Are you reporting XXX?

5. Transfer terms. Hello, because the question you are asking involves professional XXXX (provident fund, human resources and social security, taxation) business policies, we will transfer you to the corresponding hotline for processing, and we will provide you with a patient wait (a few minutes). (Verification will be carried out after obtaining the consent of the public). Please wait a moment and record that the problem you are reporting is XXXXX. (After verifying the information, the service terms will be restored when talking to citizens). Thank you for your patience. Sorry to keep you waiting.