If you want to do a good job in after-sales customer service, you should not only have a good customer service quality, but also have a good understanding of the products you sell. How to write a classic summary of customer service work? Below I bring you a classic summary of customer service work, I hope you like it!

Customer service work summary classic 1 customer service department undertakes the main work of customer service for property companies, including the coordination of customer relations and the coordination of various departments within the company. It is a window to reflect the service level, display and establish the company's management brand. It is a key functional department to achieve quality service and satisfy customer service.

After a recent visit to the customer service department of each project of our company, it is found that the customer service department of each project can better complete the customer service work undertaken by the customer service department. At the same time, there are some problems, such as:

1, employees' business level and service quality are low, which mainly shows that the methods and skills to deal with problems at the moment are not mature.

2, the department management system, process is not perfect, so that the department's work efficiency, employee responsibility and work enterprising must be affected.

At present, according to the requirements of the head office, the integration of property companies has been completed, and the general customer service department of property companies and customer service centers of subordinate projects have been set up. Our department put forward the following plan after meeting and discussion.

1, the customer service department completes the monthly customer payment statistics and draws a table of each item's income and expenditure details, and submits it to the head office, so that the head office can clearly see the capital operation scene of the property company.

2, the customer department to establish and improve the company's revenue and expenditure files, as well as improve the project owner files.

3. Pay close attention to the internal construction of the customer service team, work discipline, improve the customer service system and process, and basically realize institutionalized management.

4. Hold regular departmental service quality evaluation meetings to standardize customer service. Exchange ideas, enrich and enrich professional knowledge, and provide better services for business households.

5. Work closely with all departments to handle customer disputes, opinions and suggestions in a timely and proper manner.

There are many shortcomings in the work of customer service department, including new problems and old persistent diseases. However, under the guidance and care of the leaders of the head office, I believe that all the staff in our department have the confidence to do all the next work well.

Customer service work summary classic 2 I. Understanding customers

Customers who shop online will have a little idea of taking advantage of small things, and of course I will. There are generally three scenarios when customers come to buy your things. First of all, the buyer started to lower the price with you, and asked you if the price of this Dongdong could be lower, so give me a discount. Customers all want to buy good quality and cheap baby. Merchants generally don't lower the set price unless they do activities during festivals, because the profits of some merchants are really low. After customer service has said it once or twice, customers don't struggle with the price. At this time, they will think of other discounts. That is, since we can't make a counter-offer, how about giving me free mail? In fact, this is also a counter-offer. The problem of postage is different for each family, the price given by the courier company is different, and the nature of the products of the merchants is not nearly the same, so it is even more costly to ask the merchants to be free of charge than to bargain. What's more, I want the seller to give me a small gift. Since I can't make a counter-offer or get free of charge, I can always give you a small gift, just as a souvenir! This is what sellers usually do, because the cost is not very high, and the customers who give small gifts are also happy. People always want to take advantage of a little to comfort themselves. Shopping online is not as tangible as it is in reality, so people have to keep an eye on it, and what customers want is understandable. If you think about yourself as a buyer, you will understand what customers ask and you will ask. We are still in the service industry, and we must be patient and enthusiastic. Customer satisfaction is our greatest pursuit, and the problem that customers care about is the work materials that we will try our best to do, so as to make sales better.

Second, understand the goods

To do a good job in customer service, the most important thing is to know the nature of the goods you want to sell, so that when the buyer intends to buy the goods, you can successfully complete the sales work. If you don't know the goods, then when the buyer asks about the goods, you will have a stagnant reply and a change in the speed of reply information, which will easily affect the buyer's desire to buy. In addition, you must answer the questions raised by customers truthfully, and don't deliberately praise your own products, because once customers receive the goods and introduce them, they will feel lost, and it is very likely that they will give you a medium or bad review, which will not be worth the candle. If the buyer doubts the quality of the goods, he can suggest the buyer to refer to the evaluation information, because it is more objective, and it is really good for everyone to say yes, which is one of the best ways for you to promote sales.

Third, after-sales service

This is also very important, we should do a good job in quality control and return and exchange. Because you're dealing with God. Grasping the old customers and establishing a customer group will get twice the result with half the effort. Regular customers can be marked, and next time they come, they can be given a discount or free mail, because this will lead to new customers. Generally, customers will introduce things to their friends or colleagues if they think they are good, or for example, if they buy clothes, and colleagues think the clothes look good and ask where they bought them, then new orders will come. Therefore, when talking about Want Want, we should be careful and sincerely serve our customers, so that they can truly feel the treatment of God. To do a good job in online store sales, you should master skills, which can't be done casually and simply. You should learn more and be good at summing up, so that the work can be smoother and smoother.

To sum up, the main responsibility of _ _ customer service is to be responsible for greeting buyers, answering their inquiries, introducing products to buyers and providing good after-sales service for buyers.

Customer service work summary classic 3 through this year's study and daily work accumulation, I have a deeper and further understanding of customer service work. I am especially grateful to my colleagues for their help and for reminding and correcting my mistakes in my work. With their care and help, I have made some progress in all aspects through my unremitting efforts. Now I will summarize my work as follows:

As a customer service specialist, I have been exploring for many years in my customer service work, trying to find another kind of communication that can resolve and melt this contradictory atmosphere caused by users. This is the customer service specialist.

All the work of customer service is the after-sales service of the company's products. The houses sold by our company include rough houses and a small number of hardcover houses. The more products there are, the more customers there will be, and the customers have different requirements and understanding of the products. For me, everything is fresh and there are challenges everywhere. The change of leadership, the joining of new colleagues and the coordination of the relationship between various departments are the keys to complete this work.

In this year, I have carefully studied all the relevant information about my job, coupled with constant observation and accumulated experience in daily work practice, which has further improved my understanding of the customer service system workflow. My work can be carried out smoothly through my study and the words and deeds of my leaders and colleagues.

In my future work, I will strive to improve my own quality, overcome my shortcomings and work in the following directions:

1, learning is endless, the development of the times is changing rapidly, and the knowledge of various disciplines is changing with each passing day. I will make unremitting efforts to learn all kinds of knowledge and use it to guide my work practice.

2. Keep learning business knowledge in the future work, and constantly improve your business skills by watching more, learning more and practicing more.

3. Constantly exercise your courage and perseverance, improve your ability to solve practical problems, and slowly overcome impatience in your work, and treat every job positively, enthusiastically and meticulously.

No matter how many difficulties and obstacles lie ahead, as long as I don't relax my love for my work and pursue my goals for a moment, I will dare to face the challenges, and I will be determined to work hard in my post and complete my job dutifully.

Time flies. I have been in the company for more than a year. When I first arrived here, everything here was new to me. However, after the freshness, I had strict discipline and strict requirements, which was completely different from my previous student life.

As a customer service staff, I gradually feel that customer service work is constantly accepting various challenges in the ordinary and constantly looking for the meaning and value of work. An excellent customer service staff, skilled business knowledge and superb service skills are necessary, but I personally think that at the same time, we should try to make boring and monotonous work colorful on the basis of these two points and learn to treat work as a kind of enjoyment. First of all, it is one of the prerequisites for a happy job to be honest with users, treat them as relatives or friends, and sincerely provide users with practical and effective advice and help. Secondly, when providing consultation for users, we should listen carefully to users' questions, analyze and guide them in detail, and prevent customers from being dissatisfied because of service attitude problems.

All along, the company takes service with a smile as its responsibility, takes customer satisfaction as its purpose, bases itself on its own duties, loves its post and works hard to do a good job in customer service. As a newcomer who has been engaged in the securities industry for a short time, I do have some shortcomings. First, lack of work experience and loopholes in actual work. Second, there is not enough innovation in work. Third, at work, people are sometimes impatient and eager for success. Therefore, in the next step, I need to overcome and improve, and strive to do the following: study hard and keep pace with the times.

First, theory is the forerunner of action.

As a customer service staff, I deeply understand that learning is not only a task, but also a responsibility and a practical need of work. In the future, I will strive to improve my business level, pay attention to integrating theory with practice, exercise myself with practice and contribute my meager strength to the company.

Second, based on their own duties, love their jobs and dedication.

1, as a customer service staff, I always think that "it is not easy to do simple things well". Take everything seriously at work, and always do it actively and hard whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to cover for the shift, they can give up their rest time without complaint, resolutely obey the arrangement of the company and devote themselves to the work of covering for the shift; Whenever the company wants to develop new business, it always has a comprehensive and detailed understanding and mastery of the new business. Only in this way can it better answer customers' inquiries and make the company's new business develop comprehensively and deeply.

2. At work, everyone should strictly follow the working idea of "customer first, service first" and give detailed answers to customers' inquiries; For the problems reflected by customers, solve them actively and steadily, and for the problems that cannot be solved by themselves, actively reflect them truthfully to the superiors and strive to give customers a reply as soon as possible; For the problems raised by customers and whether they are solved or not, we should register them in detail, consult them every day, and solve them in time when problems are found, which effectively puts an end to mistakes and omissions. At the same time, it is also the focus of doing a good job to consult old colleagues with an open mind. Studying and learning from their work experience and skills is not only beneficial to their own work, but also helpful to the coordination and communication with various departments.

3. Don't be late, don't leave early, and don't be lazy. Can conscientiously and actively complete the tasks assigned by the leaders.

Third, smile service-one of the basic qualities of customer service.

In today's society, all service industries are advocating smiling service. Smiling is the basic requirement of an enterprise for an employee, but smiling is not only a way to express emotions, but also a job skill. As a customer service worker, we should be required to integrate technical skills with perfect service. Smiling is a sword, which can melt hard ice. It can be seen that smiling is a necessary means for us to protect ourselves at work. Smile is a kind of expression of happy mood. When customers need our help, we deliver a smile in time and gain a hope. Smile service is a kind of strength, which can not only produce good economic benefits, but also create priceless social benefits, making enterprises have a good reputation and reputation.

Smiling service is a passport for interpersonal communication. It is not only a ladder to narrow psychological distance and achieve emotional communication, but also the main path to achieve active, enthusiastic, patient, thoughtful, meticulous and civilized service, and a powerful additive to achieve value-added and efficiency-enhanced service language. The smile service we advocate is the natural expression of several psychological basic qualities such as healthy personality, optimistic mood, good cultivation and firm belief. Only those who love life, customers and their work can maintain and permanently have that kind of elegant and quiet smile service.

Summary of Customer Service Work Classic 5 Since I joined the company in July, 20__, I have been working in Jiedong County for more than three months. First of all, I am honored to join the customer service team. Under the guidance and leadership of the director, all members of the team United and cooperated, Qi Xin fought hard, Hong Jiu month campus marketing, two-day marketing and 100-day sprint, and we rushed to improve the performance of the county with a brand-new attitude and full spirit. Although it's only been three months, I've benefited a lot by communicating with leaders and predecessors.

Today, I will make a summary of what I have learned and felt in the past three months, and put forward my own thoughts on the current situation.

I. Service

The customer service room is actually a marketing service room. Every day, the service manager deals with customers by telephone: 3G customer retention, 2G customer retention, fixed-line broadband retention and so on. As we all know, the cost of tapping a new customer is several times higher than that of retaining an old one. It can be seen how important service is.

Then, how to close the distance with customers, better serve customers, make customers satisfied and recognize enterprises is a difficult problem that the service industry has been thinking about and needs to be solved urgently.

In my opinion, there is no standard service mode in the world. Those so-called standard terms, tone and intonation are only the most general ways, but they are not suitable for every service manager. The frame is dead, and people are alive. What suits you best is the best. In short, it is to make the service more personalized. As a service manager, we should find a most suitable service attitude and method based on the company's service requirements and our own characteristics, so as to get closer to customers and achieve better service results. Break the framework and innovate the service.

Second, the assessment

Assessment is the evaluation and affirmation of employees' work. I read the evaluation index of the service manager issued by the municipal company. Personally, I think it is a bit overwhelming. For example, when I first came here, the outbound call volume was one week 150 normal calls, but now it has increased to 200. Especially, it is difficult to meet the requirements of outbound calls when doing return visits such as "three noes" and "double bottoms".

In my opinion, people-oriented work, people first. Only when staff have motivation and confidence can they do their jobs well. Therefore, mobilizing the enthusiasm of employees is an important guarantee for the smooth progress and effectiveness of the work.

It is important to set appropriate assessment indicators to motivate employees. County customer service can comprehensively consider the indicators of the documents issued by the municipal company and set their own assessment standards. Indicators must be set properly. If the indicators are too high, employees often fail to complete them. If they are lazy for a long time, their enthusiasm will decline. If it is too low, it will reduce efficiency and service quality. The most appropriate indicator is that you can achieve it by doing your best. Also, rewards and punishments are clear. Conduct an appraisal at the end of the month, and reward those who meet the standards and achieve the first result; If the assessment is not up to standard and the result is the worst, it will be punished.

In short, assessment promotes competition with incentives, promotes motivation with competition, and improves performance with motivation.

Third, team building

Creating an excellent team with strong fighting capacity lies not only in division of labor, but also in cooperation. Team members communicate more, communicate more, cooperate more and cooperate sincerely, regardless of you and me.

I suggest that we can follow the example of the city company and organize afternoon tea once a week, and call all members together to talk and exchange their work and personal experiences this week. We can learn from the good aspects and discuss and improve the shortcomings. Only by constantly summing up experience from daily work can we continuously improve our personal ability.

Leaders can also take this opportunity to understand the recent work and life of their subordinates and enhance their feelings. I think a leader who is approachable, always compassionate and caring for his subordinates is a good leader who is respected and respected by everyone.

Li Bai's poem says: since heaven gave the talent, let it be employed!. Everyone has something to recommend, make the best use of everything, and make the best use of people, so as to play the strongest combat effectiveness of the team.

In a word, the concern and encouragement of leaders to employees is the infinite motivation for employees to work hard.

Customer service work summary classic 6 Time flies, and a new year is ushered in unconsciously. Meeting service work summary. In the coming _ _ years, with the care and help of company leaders and colleagues, I have successfully completed the corresponding work, and now I will make a summary of my work in _ _ _.

First, the front desk reception.

From _ _ _ to _ _ _ _, I worked as a receptionist, and the receptionist was the first person to show the company's image. In my work, I took up my post in strict accordance with the company's requirements, treated every visiting customer warmly, and pointed it to the relevant office, which provided convenience for the leaders and customers. Over the past year, * * * has received about 1000 users.

Second, the reception of the meeting

1, external conference reception

I participated in the reception of Shandong Unicom's provincial financial meeting, the operation and maintenance department working meeting, the manpower monitoring training meeting, the provincial G-network operating meeting, and the business analysis meeting held by Linyi Branch and Heze Branch. In this kind of external meeting, I arranged the venue in strict accordance with the high standards of meeting requirements, actively coordinated hotel-related matters, and provided good services during the meeting. In this process, I learned more about treating people and serving gifts, and accumulated a lot.

2. Internal meeting management

Arrange the meeting room reasonably according to the needs of each department, so as to avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of the meeting room, after-care inspection of public goods, etc., in order to provide better services for the staff of this department. Over the past year, * * * has arranged more than 500 internal meetings.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no case of conference delay this year; When holding a meeting with counties and districts, make an appointment in advance and call all terminals to ensure that each county and district can attend the meeting normally.

Iii. Expense reimbursement and contract entry

In this regard, in strict accordance with the requirements of the company, the reimbursement documents were collected on Monday, signed by the leaders on Tuesday and entered into the erp system, and the registration work was done well. Over the past year, more than 0/000 reimbursement documents were entered. More than 20 contracts were entered.

Fourth, comprehensive affairs work

On _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of _ _, * * had received about 300 public security inquiries, and was enthusiastic and handled in strict accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and issue them in time without delay or delay. 20 pieces of information were submitted, and 2 issues of China Unicom were compiled.

Do a good job of registration and warehousing of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain and repair computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

V. Other work

While completing my own work, I earnestly completed the random work assigned by the leaders, actively participated in various activities organized by the company, and assisted leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honesty speech; Shandong Unicom won the third prize in the Integrity Speech Competition, and is currently actively preparing for the program summary, selection and performance of the _ _ _ year cultural performance.

Sixth, the shortcomings in the work

Lack of initiative in the work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven, _ _ year work plan

1, strengthen self-study, combine with the reality of the general department, consider the details, closely follow the leaders' intentions, coordinate the internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company's image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication and exchange, and continue the activity of "Trade Union send warm".

4. Strengthen the management of canteens, conduct market research, increase the cost control, and create a warm, comfortable and low-cost dining environment.

_ _ year is coming, and the year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study, and make my modest contribution to the development and growth of the company.

Customer service work summary classic 7 years flies, time flies, and I have been in _ _ real estate company for more than 2 years. I feel very honored to be a member of the company. In this short period of time, although I have not made many impressive achievements, I have benefited a lot. Now I will have a brand-new start in my busy work. Looking back on my work in the past year, with the support and help of the company leaders and colleagues, I have basically completed my job and made some progress through my own efforts. Now I will make the following summary report on my work.

A deep understanding of the company's corporate culture and management philosophy

"Don't do to others what you don't want others to do to you, be sincere and be kind to others", "Take Qi Mei as an example in thought, and keep pace with others in action" are always the words that the company's helm _ _ often teaches us. With the continuous growth of the company, I gradually realized the profound connotation, which is the soul and quality of a responsible enterprise. Under the influence of such corporate culture, I also know how to be honest and trustworthy, love my job, unite and forge ahead, and at the same time, I firmly believe that _ _ company will continue to develop in a healthy and sustainable direction in the face of increasingly competitive real estate market.

Two, strengthen learning in an all-round way, and strive to improve their professional quality.

As a customer service staff, we should not only complete the tasks assigned by the leaders on time, with good quality and quantity, but also do a good job in various services for each owner, so we should have high requirements for our own business level. In the past year, I paid great attention to the study of policies and regulations of the Housing Authority, and strived to thoroughly understand the spiritual requirements of the latest policies and regulations in the first time; Study hard to handle mortgage and property registration procedures, and hope to be familiar with the procedures in the shortest possible time; Always care about the changes of bank mortgage policy, and provide the latest new bank mortgage measures to property consultants in time. At the same time, pay attention to arrange your work in a scientific way, establish a strong sense of responsibility and dedication, and constantly improve your business ability, only to better serve the owners.

Third, the management and statistics of customer data

For me, it is more important to keep the personal information of each owner confidential, so in my daily work, I attach great importance to the management of customer information. No matter whether the transaction is completed or not, I must establish a scientific, reasonable, standardized and comprehensive file for future reference. In addition, the management of customer transaction information and contact telephone number is more standardized. This year, the delivery of buildings 14 and 17 in the residential area has been basically completed successfully, which is another review of the regularity and completeness of the usual customer information; From the end of 1 1 to the middle of1February, the official sale of the second phase of parking spaces and storage rooms also tested my colleagues' ability to file and count customer information, and at the same time, made me more deeply understand the sacred mission of customer service.

Fourth, the part to be improved in the work

First, strengthen the communication ability with the transaction owners, so as to provide more nuanced services in the future; Second, it is necessary to improve work efficiency; Third, constantly improve their professional knowledge and professional level, and lay a good foundation for more arduous work in the future.

Thank you for your support and help in my work in the past year, and thank you for reminding and correcting my mistakes in my work. I believe that under your careful care and guidance, I will make my own contribution to the all-round development of the company through my unremitting efforts.

20__ will be a year full of passion and challenges. In my future work, I will strive to improve my own quality, broaden my knowledge, learn more professional knowledge about real estate and property, and use it to guide my work practice. Strengthen your courage and perseverance, improve your ability to solve practical problems, and treat every job positively, enthusiastically and meticulously.

The glory is like iron, but now it's a step from the beginning. I firmly believe that no matter how many difficulties and obstacles lie ahead, as long as I don't relax my love for work and pursue my goals for a moment, I can work in my post in a down-to-earth manner, face challenges bravely and make more outstanding achievements!