1, open the personal online service login page.
2. Click the "Retrieve Password" link to enter the password retrieval page.
Method 1: Enter the ID number, set the password acquisition method as "SMS password acquisition" and click the "Submit" button.
Enter the mobile phone number, which must be the same as the number registered in the personal data. After clicking "Submit", the system will send the password to the mobile phone by SMS. If the entered mobile phone numbers are inconsistent, you cannot get the password.
Method 2: Enter the ID number, set the password acquisition method as "Question Answer Reset Password" and click the "Submit" button.
Enter the answer to the question and the new password, and click the "Submit" button. If the answer is correct, the password is changed successfully, and you can log in with a new password.
In addition to retrieving the password online, you can also call the social security phone number 12333 to see if you can handle the business related to social security password inquiry by phone. If you have time, you can also go to the local social insurance service centers to handle the business related to social security password inquiry in the window.