1. If it is judged that a household is out of power, it may be caused by behind-the-table line fault, switch tripping, etc. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. If you can't operate it, it is recommended that you entrust a qualified construction unit to handle it.
2. If it is judged that there is a power outage in the area, this situation may be caused by a sudden failure of the power supply line. It is suggested that you can call the 24-hour power supply service hotline 95598 for specific information.
3. In case of power failure, it is an emergency and the customer cannot be notified in advance; I'm very sorry for the inconvenience. The power supply department will try its best to repair it and try to reply you in the shortest time.
4. If it is a planned power outage, the power supply department will notify it through SMS, micro-message and other channels seven days in advance, and if it is a temporary power outage, it will notify it 24 hours in advance.
For more information about power outage and power resumption, please pay attention to the public platform of "China Southern Power Grid 95598" by WeChat, and click My Power Use >; Power outage/repair > Select the power consumption area and region >; Enter the "verification code" and submit it to query the power outage information.
I hope our answer will be helpful to you.