New starting point, new expectation. After the launch of the "Spring Breeze Action for Convenient Taxation" for ten years in a row, Guangzhou Taxation Bureau actively carried out a visit to Chinese People's Political Consultative Conference, member of the Committee and director of Guangzhou Guoding Law Firm, to discuss the development.
"Our accountant went to the Yuancun Tax Office of Tianhe District Taxation Bureau to handle affairs. When he came back, he told me with emotion that when he looked up at the tax office, he saw the conspicuous word' Have opinions to find the director', and directly attached the telephone number of the director next to him. Suddenly, he felt particularly practical and warm. We have experienced the convenience of the tax authorities' cloud tax office, and the taxation in Guangzhou really deserves its reputation. " The convenient service measures she brought to the tax authorities are numerous.
Guangzhou Taxation Bureau takes "accelerating the construction of tax modernization with efficient and convenient service and better environment" as its strategic goal, adheres to high-quality and efficient tax payment services, and strives to build an intelligent, intensive and standardized "cloud tax office" to continuously improve the service level of all channels.
Taking Tianhe District Taxation Bureau as an example, the business acceptance of electronic taxation bureau is 900,000 times, the smart social security business is 36,000 times, and the V-Tax channel business is146,000 times, and the average diversion rate of tax payment channels is 92%. The bureau has also innovated and upgraded service measures such as "having opinions on the code" and "having opinions to find the director" to promote the upgrading of tax service quality and efficiency.
"From offline, online to handheld, I really feel the feelings of the tax department serving taxpayers." She is full of appreciation and expectation for the tax department's improvement in tax service. "Guangzhou taxation department has continuously improved quality and efficiency in terms of tax-related service wisdom level and innovative measures to optimize business environment, which makes us more confident in future development!"
Tianhe District Taxation Bureau, in combination with the characteristics of large number of households and complex business, has continuously optimized and upgraded its work measures, created a "5G message +IVR hotline service" model, and created an intelligent consulting brand; For tax-related professional service institutions that account for about13 of the city, we will comprehensively upgrade "eight specialized" services such as "special section handling" and "special line service"; Invite volunteers from professional institutions to join the "Guangzhou-Tax-Enterprise Communication Group" to give full play to their professional advantages to help with consultation and answers; Create fine service brands such as "Greater Bay Area Easy Taxpayer" and "You Ask Me about Taxes" to create a good business environment of "creating wealth+gathering wealth".
"As a lawyer, I have been paying attention to the measures taken by Guangzhou tax authorities in the construction of the rule of law. For example, before the Guangzhou Taxation Bureau and the Municipal Lawyers Association built a cooperation center to serve Guangdong-Hong Kong-Macao Greater Bay Area's taxation rule of law, they launched a number of tangible measures to benefit enterprises and facilitate the people, effectively improving the quality and efficiency of resolving tax disputes. In Tianhe District, I am glad to see that the Consultation and Mediation Center for Tax-related Disputes of Public Lawyers has been set up, and many street communities have also set up the Joint Handling Workstation for Social Insurance Fee Collection Disputes, so that the legitimate rights and interests of taxpayers and payers will be safeguarded to a greater extent. " The director frequently praised Guangzhou tax department for strengthening tax control and creating a high-quality and efficient business environment ruled by law.
Serving Guangdong-Hong Kong-Macao Greater Bay Area Tax Legal Protection Cooperation Center is a beneficial exploration for the Lawyers Association and the tax authorities to sincerely govern and cooperate with each other. It not only builds a "flexible" dispute resolution mechanism, but also provides multiple legal services, creating a "going out and bringing in" service platform. "As lawyers, we will also actively publicize the tax and fee policy, give timely feedback on opinions and suggestions and advanced practices of tax rule at home and abroad, and work with the tax authorities to create a tax rule-of-law bay area where wisdom meets wisdom." She is full of expectations for the future.