Legal analysis: Generally speaking, it has no influence.
Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.
accept and hear a case
Consumers' associations accept the following complaints according to law: (1) Consumers complain that their rights and interests have been damaged due to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests. (two) consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. (three) complaints about the damage to farmers' rights and interests due to the purchase and use of seeds, fertilizers, pesticides, agricultural films, agricultural machinery and other means of production directly used in agricultural production.
Legal basis: tax service standard (for Trial Implementation) Article 32 The State Taxation Bureau and the Local Taxation Bureau shall set up a unified tax service hotline 12366, which shall enjoy the number resources and shall not be changed in disguise.
12366 The tax service hotline is mainly based on automatic voice and manual seating, covering tax consultation, tax guide, tax-related reporting, complaint supervision and other service functions.
Article 33 of the Code for Tax Service (for Trial Implementation) 12366 The local call fee is the communication fee standard for the tax service hotline. The tax authorities shall not charge any fees directly or in disguised form to taxpayers who call the 12366 tax service hotline.
Specification of Tax Service (Trial) Article 34 Provincial tax authorities shall standardize and improve the service functions of tax websites, such as tax consultation, tax guide, online tax service, tax-related announcement and publicity, complaints and reports, strengthen interaction with taxpayers, update service contents in time, and accurately release tax-related information.
The websites of higher tax authorities and lower tax authorities should be linked to each other.
"Tax Service Work Standard (Trial)" Article 35 The tax authorities shall set up special tax personnel to be responsible for the tax service of 12366 tax service hotline and tax website, clarify their responsibilities and standardize their procedures.
"Tax Service Work Standard (Trial)" Article 36 The tax authorities shall * * enjoy the data resources of 12366 tax service system, tax website and tax management information system, and establish and improve the tax laws and regulations database and tax consultation question bank used by 12366 tax service hotline and tax website.
"Tax Service Work Standard (Trial)" Article 37 The tax authorities shall strengthen the statistics, analysis, maintenance and management of tax service data of 12366 tax service hotline and tax website to improve the accuracy of tax-related matters.