Hello, what business do I need to handle? ?Warm words of inquiry and a comfortable working environment? Nowadays, you can get a more worry-free and assured service experience by going to the window of the Social Security Comprehensive Service Hall of the Municipal Administrative Service Center (hereinafter referred to as the "Social Security Hall").
Although the window is small, people’s livelihood matters are big. Xiamen Social Security Center adheres to the concept of "small window, big service", takes "warming social security, serving a lifetime" party building brand creation activities as the starting point, and strives to promote the standardization of service processes, refinement of services to the people, and convenient handling of matters, and strive to improve The sense of gain and satisfaction of serving people. In the first half of 2022, the Social Security Hall handled 2 million pieces of business, with an immediate completion rate of 99%. The city's social security agencies handled 1.32 million pieces of social security business online, by mail, etc. without meeting in person.
Delayed service
To ensure that people do not have to run errands
? Calling will stop at 12 o'clock, but for citizens who have taken calls before then, we will work overtime to help them good. ?At around 12 noon on weekdays, you can always see the busy figures of the staff in the Social Security Hall. When it comes to complicated business, they also patiently explain it; even after off-duty time, they try to complete the business as much as possible to avoid multiple trips.
In order to better solve the people’s urgent needs and worries, the Municipal Social Security Center has also arranged consultation and self-help guidance personnel in the social security hall to provide consultation, guidance and assistance and other services to the elderly. Under the guidance of the supervisors, qualified special groups such as the elderly over 70 years old can give priority to social security services through the "green channel" window.
In the social security hall every Saturday morning, there are still "red vests" who are familiar with social security business to answer questions for the masses. ?Some citizens are older and don’t understand the process very well, so I help them operate. ?Zheng Weiguo, a staff member of the social security center who often participates in volunteer services in the social security hall, said. Since the resumption of external services on Saturdays in May 2020, on the basis that the handling window staff have worked 5+1 shifts on Saturdays to serve the masses, there are also many party members and cadres like Zheng Weiguo in the Municipal Social Security Center who use their personal weekends to rest Time, take the lead in participating in window guidance and volunteer services, so that people can do things faster and more conveniently.
Special channels
Providing heart-warming social security services
In recent years, the Municipal Social Security Center has paid close attention to the difficulties faced by the masses in handling affairs in the social security hall, and has worked hard and carefully. Unblock and solve the "blocking points" of mass service. On both sides of the social security hall, there are many pennants sent by the masses, and behind each pennant there is a heart-warming story.
?The staff are very responsible, thank you very much! Recently, Ms. Zhu, a citizen, sent a banner with the words "Do your duty and serve the people" to Section Chief Pan of the Enterprise Employee Pension Insurance Section of the Municipal Social Security Center.
In August 2021, Ms. Zhu went to the Social Security Hall to handle retirement procedures. During the review of the files, the staff found that Ms. Zhu had worked in a theater troupe in Jiangxi before coming to Xiamen, but the file materials did not show the method of her resignation, and it was impossible to determine whether she had continuous service. In order to protect Ms. Zhu’s pension insurance rights, the staff of the enterprise’s employee pension insurance department contacted her, her former theater troupe and the Ruichang Bureau of Human Resources and Social Security several times to confirm her resignation method through correspondence and phone verification, and calculated her seniority. And timely payment of pension insurance benefits.
Backstage approval
Save people’s work time
On the desk of Li Yueye, a backstage staff member of the Social Security Hall, there are piles of files and materials, and these are old and She carefully checked the blurry and yellowed files one by one.
Online application, self-service application, mobile application, mail application, delayed application? In recent years, corporate employees have more and more options to choose from when retiring. The Municipal Social Security Center transfers tasks such as verification and approval to the backend, which greatly improves the efficiency of the front desk window and saves people's time.