The withholding end of the download natural person electronic tax bureau shows that you have installed this product, and you can't install Hello Dear. This product may have been installed before, but it was not uninstalled completely. Or the installation is not completed, but it is in the registry. You must uninstall it, that is, delete it from the registry before you can install it. So you must find this software from the add and remove programs. To delete. You should check it first. I hope my answer will be helpful to you. Finally, I wish you good health and a happy mood again!