In accordance with the principle of fixing posts, responsibilities, personnel and timing, the operation mode of "one-window acceptance, one-stop examination and approval, one-stop service and one-window charging" will be implemented for the examination and approval service, and the subject, basis, conditions, procedures, time limit (the legal time limit will be shortened by one third), work results, responsible persons, charging basis, charging standards and supervision channels will be defined, and land will be implemented in a supporting way. Standardize document management: register the account, manage it by special personnel, keep it in the counter, and handle the handover procedures. Establish and improve the working mechanism of "joint examination and approval" for county key projects. For example, in the integration of real estate taxes and fees, matters involving the examination and approval of two or more units shall be subject to a joint examination and approval mechanism, that is, the lead unit shall uniformly accept, organize and issue the examination and approval results.
Second, institutional norms.
Adhere to the system construction as an important means to improve efficiency, and uniformly enable the special seal system for administrative examination and approval in the window. The special seal for examination and approval has the same effect as the official seal of the unit. Full implementation of the chief representative system, responsible for window first inquiry, one-time notification, time-limited completion, accountability, according to the project to determine the standardized handling links and steps, scientifically set the overall handling time limit and the standardized handling time limit of each link, and decompose it into specific positions and responsible persons. For projects with many examination and approval links, complicated procedures, long cycle and big opinions from the masses, the county government affairs center is used as a coordination platform to carry out the work of "two centralization and two places" in some units, reorganize the examination and approval process and shorten the overall examination and approval time. Classify projects according to immediate handling, commitment handling and joint handling, and publish service guides one by one. The service guide and its corresponding forms should be made public on the portal website of the county government to ensure that the clients can consult, download and declare online. The process of counterpart handling must be synchronously entered into the online electronic monitoring system for administrative examination and approval, and automatic monitoring will generate yellow cards and red cards, and overtime settlement will directly generate accountability; You can also rely on the system to strengthen the supervision and management of examination and approval matters and window staff. The county supervision bureau will be strictly accountable for failing to perform or improperly performing duties, affecting the efficiency of examination and approval, delaying the examination and approval work, and engaging in disguised examination and approval in the form of filing and approval.
Third, service standardization.
Do a good job of active service: add a consultation and guidance desk in the government affairs hall, and the center will be manned by a special person, responsible for accepting the applicant's consultation, guidance and guidance to the unit window; Strict window management: ensure that office items such as service guide, application form, demonstration text and approval ledger are placed in a standard and eye-catching manner, and the staff members are dressed in a standard and certified. County administrative center management bureau organizes an assessment once a week, and deducts points and fines in violation of regulations; Villages and towns should establish convenience service centers and village (community) convenience service agent stations to extend the service scope. It is planned to set up a full-time agency system in the future: accepting the applicant's entrustment to handle administrative examination and approval and public services, mainly projects that attract investment in this county; Open a through train for government services: timely organize government service personnel to go deep into enterprises and remote towns and villages to carry out on-site services.
Fourth, work innovation.
We will improve the joint work of units involved in the parallel examination and approval of real estate, land tax, land, planning, civil air defense, environmental protection, fire protection and other units involved in the integrated collection of real estate taxes and fees, realize the integration of real estate transactions and housing registration, implement one-stop service, and handle all matters directly in the service hall. Open up a green channel, all post-disaster reconstruction projects and key county projects will be included in the green channel for approval, and special services such as appointment handling, door-to-door handling, and full-time agency will be implemented, with special affairs handled, limited time and full supervision.
Business private networks of industry and commerce, taxation, public security, forestry and other units all enter the center and are interconnected with the center window. Open the e-government hall, establish an interactive platform between the government and the people, and realize online services such as online consultation, application, acceptance, review, approval, document inquiry, real-time monitoring, early warning and error correction, and performance evaluation. , to further facilitate the masses and enterprises.
Verb (abbreviation of verb) standardization of service program
(1) central workflow. The government affairs center is responsible for supervising, coordinating, managing and serving the stationed units and window personnel, conducting fingerprint attendance every day, conducting health and civilized administrative evaluation every week, and scoring the personnel and units every month as the standard for quarterly and year-end evaluation. In the future, it is planned to follow the example of banks, public security and other units, and install service assessors in each window, and the clients will evaluate the window staff as "very satisfied, satisfied and dissatisfied".
(2) Window business process. The center unifies standards and establishes paper accounts. The process of each business is divided into eight links: consulting, receiving, reviewing, accepting, handling, charging, completing and evaluating. While operating according to the central business process, each window must act according to the process of each project, and each link should be clear from the aspects of project handling subject, application conditions, application materials, handling procedures, handling time limit, charging standard basis, consultation and complaint channels, etc.