Flowchart of supermarket return and exchange system Article 1 The return and exchange of goods must be carried out in strict accordance with the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests, the Law of the People's Republic of China on Product Quality and other relevant laws and regulations.
Article 2 Commodity exchange is the continuation of commodity sales. We must adhere to the principle of voluntary shopping and freedom of return, and safeguard the legitimate interests of consumers to the utmost extent.
Article 3 Where a return is required due to the quality of goods or the change of consumers' preferences, the merchants in the market shall follow the principle of? Three inclinations? Principles, namely: the system tilts towards consumers, the consciousness tilts towards consumers, and the interests tilt towards consumers; Those that can be exchanged or not, mainly in exchange, and those that can be exchanged or retired, mainly in return; If it can be retired or not, it is mainly retired.
Article 4 If a consumer needs to exchange goods, or if the consumer requests to return goods within the specified date, it can be solved by the counter group and department.
Article 5 If the goods are required to be returned due to quality problems, it shall be settled by the counter group first. If there is any dispute, the customer service center will investigate and verify it and indicate the reasons, and perform the return procedures according to relevant regulations.
Article 6 For consumers who come to the market to complain, managers and salespersons at all levels must take the initiative to warmly receive them, fill in the complaint registration form and make suggestions on handling them. If the consumer has any objection to the handling result of the floor, the manager will make a complaint with the consumer to the customer service center, and the receptionist will investigate and verify it and make a final decision.
Article 7 For commodities that do not belong to quality problems, but are returned due to changes in consumer demand, as long as the commodities remain original, intact, with complete tag marks, and are not dirty, damaged, damaged or affected in re-sale;
Article 8 When a consumer buys a product that is considered unqualified, and the relevant personnel of the company cannot identify it, the consumer can go to the provincial and municipal quality supervision departments for identification. If the product is really a quality problem, the supplier shall bear the identification fee and the minimum transportation fee for the customer to and from the city, and return it. If there is no quality problem, all expenses shall be borne by consumers themselves.