The personnel of the Industrial and Commercial Bureau are divided into two establishments.

The first is the civil service staff, most of the law enforcement personnel are civil servants; the second is the public service staff, the personnel of the public institutions under the Industrial and Commercial Bureau are basically the public service staff, such as: Consumers Association, Personal Association , maintenance office, training center, etc.

Main advantages:

On February 28, 2019, the official website of the State Administration for Market Regulation of the People's Republic of China released the "Update of the State Administration for Market Regulation on the Integration and Construction of the 12315 Administrative Enforcement System" Opinions on Good Service Market Supervision and Enforcement". The market supervision complaint hotline will be unified to 12315 before the end of 2020.

As of the end of July 2019, Alibaba has handled more than 16,000 consumer complaints through the green channel of the 12315 platform, with a mediation success rate of about 60%. It has also launched "extremely fast refund" rights on the consumer side, allowing Consumers whose credit reaches a certain level can apply to receive a refund from the merchant before returning the goods.