In daily life, when consumers' legitimate rights and interests are infringed when consuming or receiving services, they can call the complaint telephone number of the Industrial and Commercial Bureau.

The main situation is as follows:

1. When encountering economic violations such as monopoly, unfair competition, smuggling, pyramid selling and disguised pyramid selling;

2. Fake and shoddy, contract fraud or obvious inducement, trademark infringement and other illegal acts;

3. Infringe on the legitimate rights and interests of consumers;

4. Exaggerated or false advertising violations;

5. Violation of enterprise registration regulations, etc.

Industrial and commercial complaints, the implementation of regional jurisdiction, supplemented by the principle of level jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(2) If the case involves two or more county-level jurisdictions, it shall be handled by a consumer association with the same name at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.

(5) If a foreign consumer complains about a domestic business operator, it shall be handled by the consumer association at the county level where the respondent is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.