If the enterprise system flow is not perfect, or the implementation of the system flow is not in place, various problems will inevitably emerge in the operation, and these problems will eventually flow to the finance department.

Seeing the problem, other departments may be able to play dumb, but the finance department cannot. If the finance department wants to correct it at the end, it will probably touch various interests, and it is inevitable to offend people and intensify contradictions.

Second, the service consciousness is not in place

The finance department and the audit department have the same nature of work, and both should perform their supervisory functions. However, in addition to the supervision function, the finance department also has the service function. Which is more important, the service function and the supervision function, and how to grasp it, will affect the perception of the finance department.

It should also be admitted that the service function of the finance department of most enterprises is not in place. I have observed a phenomenon that there are three windows in the finance department that are most prone to disputes: cashier window, expense audit window and billing window. When there is a dispute, the financial personnel often make a good case, and you do not meet the requirements of the financial system. Taking expense reimbursement as an example, almost all enterprises' Expense Reimbursement System will stipulate "reimbursement by ticket", which is derived from tax "controlling tax by ticket". In the judgment of financial personnel, of course, expenses cannot be reimbursed without invoices. Have you ever thought about it? In reality, you can't get the invoice after the expenses occur.

Is the one-size-fits-all rule of "reimbursement by ticket" reasonable? When I say this, I don't want to deny the rule of "reimbursement by ticket", but I want to emphasize that the financial personnel have considered the business before making this rule. Supervision duty is beyond reproach, but supervision and service are dialectical unity. Or take reimbursement without a ticket as an example, how to standardize the existing situation and how to set aside channels for new situations, which financial personnel should consider in advance and should be clear in the system. Doing this is the embodiment of service consciousness.