1. Confirm why the Ukey password is locked. There are generally three possibilities: first, because of misoperation, too many login attempts are locked; Second, because Ukey users have been using it continuously for more than a certain time; Third, because the KP database has changed, the KP server is locked after restarting.

2. There are different ways to unlock the Ukey password for different reasons. If too many login attempts are locked due to misoperation, you can enter the reset operation five times in a row, and then reset the Ukey password.

If the Ukey user is locked for more than a certain period of time, you can contact the customer service staff of the tax authorities to unlock it. If the KP database changes and the KP server restarts, you can restart the KP server and log in again, and the password can be recovered.