The main reasons for the "information island" phenomenon of government service are as follows: First, the construction of government service information system is fragmented, resulting in the dilemma of "a thousand lines above and a brush below"; Second, there is a lack of information sharing and business collaboration mechanism between functional departments, which makes it difficult for data in information systems of various departments to be * * * * integrated; Third, the management and operation standards of the information database are not uniform, which makes it difficult to mediate and use the data of each system when it is needed; Fourth, the collection, release, disclosure and * * * sharing system of government service information is not perfect, which leads to the fact that all functional departments can only selectively disclose and * * * share information according to their own convenience and independent judgment.
The Internet has the basic characteristics of equality, openness, cooperation and sharing, and "Internet+government service" is a set of concept systems that emphasize "public first" and "extreme, accurate and humanized service". Its openness, convenience, diversity and enjoyment can effectively optimize the allocation of government resources, reduce administrative costs, improve work efficiency and effectively facilitate the masses, which will The important measures to solve the "information island" phenomenon of government service can be promoted from five aspects: First, the overall supporting policy of * * * enjoying government service information resources is introduced. It is suggested that all provinces (autonomous regions and municipalities) issue normative documents specifically for "Internet+government services" according to the "Program", and provide overall institutional arrangements and "top-level design" for comprehensively and effectively solving the problem of "departmental information islands" that are fragmented at present, focusing on departmental integration, information sharing, technical support, resource allocation, standard system, responsibility requirements, personnel arrangement, etc. The second is to build a unified data sharing and exchange platform and government service information system. Integrate and build a unified data sharing exchange platform and government service information system, make full use of existing facilities and resources, revitalize the information database resources of various departments, promote the integration and multi-use of platform resources, gradually promote the docking of * * * sharing exchange platforms at all levels, and support cross-departmental, cross-level and cross-regional interoperability and collaborative sharing of government information resources. The third is to improve the relevant standard system to promote the enjoyment of government service information. Formulate and improve unified standards for the construction, management and operation of government service information systems, speed up the establishment of information resource catalogue system specifications, data sharing and exchange and other related supporting standards, introduce government service big data technologies, protocols, standards and other specifications, unify data coding, processing, sharing and exchange standards of various government functional departments, and establish and improve unified standards for information collection, classification, release, disclosure and use. Establish a standard system for the construction of electronic license database, introduce key technical standards for electronic licenses and standards for cross-regional mutual recognition and sharing, formulate data formats and technical specifications for cross-regional interoperability of electronic licenses, unify formats such as licenses, pictures, forms and characters, ensure that there are no standards and technical obstacles in the communication of government service information and data, and promote cross-departmental mutual recognition and sharing of certificates, licenses and certificates. We will improve the processes and standards of online services and consulting services, simplify the links of mass services, optimize service processes, improve work efficiency, and generally realize the "one license, one office" service based on citizen ID cards. Formulate and improve the security standard system of government service information, and strengthen the security guarantee of "one number, one window and one network" information support. Build a brand-new evaluation index system for government service performance, test the evaluation information to benefit the people and government service work with service quality, benefit the people effect and public response, and enhance the initiative and enthusiasm of all functional departments to cooperate and enjoy the government service information. The fourth is to improve the information sharing and business collaboration mechanism between functional departments. Reasonably divide the authority, responsibility and priority level of information disclosure and * * * enjoyment of various functional departments, improve the identity authentication and authorization management mechanism of information * * * enjoyment and business collaboration, clearly define the authority and responsibility of government service information in terms of system and technology, strengthen the docking of information systems of various functional departments, promote data integration and information * * * enjoyment, and promote business collaboration among government functional departments. Focus on improving the information sharing mechanism between public security, civil affairs, human society, family planning, industry and commerce, education, medical and health care, housing construction, urban management, taxation and other functional departments closely related to people's lives, promote the communication of basic information databases and business information databases such as population, legal person, spatial geography, electronic license and social credit, strengthen cross-departmental and cross-level interoperability and collaborative sharing of government information resources, and give full play to information. Fifth, by optimizing the process, the government service departments are forced to cooperate. By changing the traditional examination and approval methods, optimizing and reengineering business processes, comprehensively sorting out government service matters involving people's work, sorting out basic processes and work basis item by item, simplifying unnecessary proofs and cumbersome procedures, promoting the synergy, convenience and intelligence of government service, effectively solving practical problems such as many traditional examination and approval links, many materials and many round trips, and realizing comprehensive online acceptance and full-time collaborative handling of government service matters. Cross-departmental, cross-regional and cross-industry mutual recognition and sharing of certificate data and relevant certification information related to government service matters, and earnestly achieve "certificate combination, information communication and service linkage", and vigorously promote the transformation from "people running errands" to "data running", "compartmentalization" to "overall linkage" and "people running back and forth" to "departmental cooperation".