secondly, understand the background information. In the welcome work, first of all, we should have thoughtful preparatory work and fully understand the background information of the guests. In addition, it is also necessary to know whether the guests have had official visits before. If the guests have visited before this visit, they should pay attention to consistency in reception specifications. Unless there are special reasons, it is not appropriate to raise or lower the treatment in the process of welcoming guests at will. At the same time, we should also master the details of the welcome work, such as the number of visitors, the purpose of the visit, the itinerary of the visit, etc.
Thirdly, make a welcome plan
After understanding the background information, the relevant supervisors should hold a meeting to discuss and make a plan to welcome the guests.
The specific items of welcoming guests include:
Welcome mode
After collecting the background information of the guests and understanding the historical and cultural background and etiquette and customs of their country or region, we should consider and analyze them from various aspects, and then formulate the welcome mode.
different countries have different ways to greet guests. Mainly based on the identity of the visitor and the purpose of the visit, the relationship between the two sides should be properly considered and balanced comprehensively.
There are many contents of the greeting method, including what form to greet, how many greeters to arrange, where to greet, and the meeting etiquette when greeting.
For formal international communication activities, it is necessary to determine the way of greeting in advance, and tell the other party the important contents in advance, so that the other party has enough time to make corresponding preparations.
fourth, hotel reservation
when choosing a hotel, you should know the information of the guests in detail, make reasonable arrangements according to the situation, habits and scope of activities of the guests, and make reservations in advance.
welcoming staff
The number of welcoming staff should follow the conventions and old practices. If the guests are foreigners, corresponding interpreters should be arranged among the welcoming staff. In addition, all welcoming staff should have a good mental outlook and receive relevant etiquette training in advance.
welcome time
when welcoming guests, you should arrive at the meeting place in advance to wait for the guests, and the welcoming staff must never be late or be rude.
welcome place
the choice of welcome place is also very important. In business communication, if customers visit the company directly, the welcoming staff can wait for visitors at the company gate. The company's secretary or receptionist should abide by the norms of service etiquette and be prepared for welcoming guests.
Fourth, transportation
According to the number of guests, arrange appropriate transportation to meet them.
Special consideration
If guests have special living or eating habits, they need to make arrangements in advance. If there are disabled people among the guests, they should make preparations in advance and give them special care.
Fifth, precautions: make preparations for welcoming guests in advance, learn more about their living habits and needs, and make them feel at home. Maintain a beautiful and clean office environment so as to welcome guests at any time.