There are many indicators in the currently popular smart government evaluation system at home and abroad, but there are only three core evaluation indicators:

First, the construction and operation costs of smart government,

The second is the economic and social benefits of smart government,

The third is public satisfaction with smart government.

Wang Yukai, a professor at the National School of Administration, said that under China’s current management system, improving the efficiency of smart government construction can start from the following three aspects. The first is to reduce the cost of smart government construction and maintenance; the second is to Eliminate "information islands" through system integration, and the third is to expand the scope of public services.

No one will doubt the social benefits of smart government construction, because all services provided by the government are not for profit, but it cannot be thought that smart government only provides social benefits. In the construction of smart government affairs, it should take the form of government leadership and enterprise participation. Enterprises first invest in construction and then recover the investment through operation and maintenance. In this way, on the one hand, it can effectively improve the operation and maintenance level of the system, and on the other hand, it can reduce the cost of project construction.

In addition to the high construction costs, the ubiquitous "information island" phenomenon also greatly affects the performance of the system. There may be some embarrassing situations: in some national ministries, a department or even a department uses several sets of information systems, and they do not share each other, or even cannot be interconnected. To improve the effectiveness of smart government construction, there is an urgent need to solve the imbalance of smart government development, especially the phenomenon of "vertical strength and horizontal weakness". For example, the taxation department has its own system from top to bottom, and the industrial and commercial department also has its own system from top to bottom, but the horizontal connection is very weak. As long as the two systems are connected, such as the industrial and commercial and taxation departments exchanging basic enterprise information, Can produce huge economic benefits.

Another important reason why the benefits of smart government construction are not obvious is that some departments mainly provide services within the agency in the construction of smart government. The main target of smart government system services is not the vast number of enterprises and people, but Superior leaders and internal staff of the agency. Someone did some calculations. In a medium-sized city with a population of 500,000, a government agency with 200 establishments is already a large unit. If the smart government system is oriented internally, even if the utilization rate is 100%, Only 200 people are using it; but if the service is provided to the people, even if the usage rate is only 1%, there will still be 5,000 people using it. It’s easy to imagine which system will produce the greatest benefits. Nowadays, the government spends money for its own use, and it is easy to seek benefits for its own department, so the overall benefits are not obvious; if the focus of smart government services is shifted to enterprises and people, not only will the service space be broad, but it will also be easy to achieve results, because the government did not have such services in the past , now businesses and people are satisfied as long as they enjoy services.

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