The unified customer service hotline of China Telecom is 10000. After the user is connected, he can listen to the voice guidance, and then press the corresponding number keys to transfer the manual service. In addition to accessing human services by telephone, he can also access human services online through the online business hall.

Business description

China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service. Adopt the national unified special service access code 10000.

Set up all kinds of original telecom service numbers as a whole, provide users with services such as consultation, inquiry, acceptance and complaint of all kinds of telecom services with telephone network as the main information exchange mode, and establish fast customer response centers for basic telecom services and all kinds of telecom value-added services based on customer service platform.