You can contact customer service by calling the mobile phone, as follows:
Call China Mobile Service Quality Supervision Hotline 10080, and listen to the voice prompt after dialing:
1, press "1" voice message mode, you can leave a complaint message after hearing the beep.
2. Press "2" SMS self-service method, and you will receive the SMS sent by "10080". After clicking the link, you can fill out the self-service form to submit a complaint through the page that opens.
3. Press "9" to directly connect to the manual service, and complain about the problem through the manual service.
Extended data:
Mobile reply charges:
According to the relevant person in charge of China Mobile, the investigation team began to conduct spot checks on the business records of Mudanjiang mobile business personnel this year. At present, the behavior of business personnel using customers' weak passwords to open business has not been found.
However, after the first phase of investigation, it was found that Mudanjiang Mobile had management loopholes and defects, which seriously violated the company's relevant management regulations:
1, some business personnel of Mudanjiang Mobile bundled value-added services when dealing with customers in exchange for special packages, free prepaid cards and other services. Mudanjiang Mobile opened free services in batches without the consent of customers. Some dealers in social intermediary channels violate the laws and regulations for customers to customize their business behavior.
2. In view of the problems found in the investigation, China Mobile indicated that it would resolutely rectify the behaviors violating business habits. According to reports, China Mobile has ordered Heilongjiang Mobile to rectify immediately, and at the same time, it has fully cooperated with government departments to conduct investigations, and seriously treated the responsible units and persons in charge.
People's Network-Who cares if the mobile company arbitrarily deducts fees?
People's Daily Online-CCTV exposure: China Mobile charges users for opening business privately.