By establishing a direct and objective customer evaluation system in business outlets, customer evaluators can help enterprises understand customers better, make up for their own shortcomings, tap potential needs and provide more intimate services, and at the same time, let the service concept centered on "customer satisfaction" penetrate into the hearts of every employee.

System functions:

The system obtains information.

Including: employee number, satisfaction evaluation result, customer evaluation time, terminal equipment number, business transaction code, outlet number, etc.

Evaluation and monitoring

Real-time query displays all evaluation data received since the program started. You can view the latest evaluation information.

Evaluation query

Realize the query and deletion of historical data. If you need to count the data in the specified time period, please check "Only count the data in the specified time period" and set the start date, start time, end date and end time.

statistics

You can count the data in a specified time period and set the start date, start time, end date and end time. EvMS system has powerful network management functions:

Support real-time uploading of data, establish a central database system on the branch management workstation, receive the data automatically uploaded by branches within its jurisdiction in real time through the bank private network or the Internet, and classify and store the data, and support multi-level authority management and system administrator, ordinary user and teller authority management; System administrators can modify, add and delete subordinate institutions and users at any time, and have complete management authority over subordinate institutions; The system supports setting service star classification;

The system supports modifying and resetting user passwords.

The system can provide multi-level management authority, which is convenient for people at all levels to query and manage information.

The first-level administrator can see the statistical information of subordinate cities and employees, and set and manage all the data information of outlets. First-level ordinary users can view all the information seen by first-level administrators, but they can't set and modify them.

The second-level administrator can see the statistical information of subordinate branches and employees, and set the corresponding employee information. Ordinary secondary users can see all the information seen by secondary administrators, but they can't modify and set them.

The third-level administrator can see all the service statistics of the branch employees and set the corresponding employee information. The third-level ordinary users can see all the information that the third-level administrator sees, but they can't modify and set it.

The fourth-level administrator can see all the service statistics of the employees in this outlet and set the corresponding employee information. Level 4 ordinary users can see all the information that level 4 administrators see, but they can't modify and set it.