Application of 1, 123 15;
When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
When you are in the process of consumption, when your legitimate rights and interests are violated;
When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods.
2. How to use 123 15 to protect rights:
After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
You can also complain online. The website of 123 15 is www.12315.cn.
The most useful 16 phone number when defending rights:
I. 12345 Mayor's public hotline. You can call this number if you need to complain about all local problems. The hotline will give feedback to the administrative department according to the complaints and finally issue a solution.
Ii. 12348 legal aid telephone number of the judicial bureau. You can get free legal advice by calling this number. Simple legal issues can be consulted, and complex cases are still recommended to be interviewed by lawyers.
3. The Labor Security Telephone of the Labor Bureau 12333, where workers complain about labor problems such as salary deduction and failure to sign contracts.
Iv. 12389 national public security organ reporting telephone and internet reporting platform.
V. 12309 The procuratorial organs throughout the country unified the telephone number for reporting duty crimes.
VI. 12368 The national court litigation service hotline is mainly used for inquiring about case information, providing litigation guidance and assisting in contacting court staff.
Vii. 12388 The national discipline inspection and supervision organs accept reports from the masses on party member's leading cadres and state civil servants' violation of Party discipline and government discipline, discipline inspection and supervision, party style and clean government, repeated complaints and other issues.
8. 12358 The Price Bureau uniformly reports that product prices drive up prices, drive down prices in disguise, and manipulate market prices, which harms the interests of consumers, operators or the state.
9. 12365 The General Administration of Quality Supervision, Inspection and Quarantine is responsible for accepting complaints, appeals, reports, product quality consultation, product anti-counterfeiting inquiries, etc. About product quality, measurement and standardization.
X 12338 The All-China Women's Federation's hotline for women's rights protection mainly provides legal, marital, family, psychological and educational advice to women and children, and accepts complaints about women and children's infringement cases. XI。 12328 service supervision, complaint reporting and consulting services of the Ministry of Transport, including road transport, highways, waterways and other industries.
12. 12377 refers to all kinds of illegal and bad information disseminated by the internet illegal and bad information reporting center for websites, forums, communities, blogs, WeChat, Weibo, QQ, cloud disk and other dissemination and downloading tools.
13. 12336 established by the Bureau of Land and Resources is used to report and complain about illegal acts of land and minerals, illegal occupation, land grant, transfer, destruction, mining and exploration.
XIV. 123 19 The urban construction service hotline confirmed by the Ministry of Urban Construction and Information Industry involves public transportation, water supply, gas supply, heating, illegal construction, etc.
15. 123 15 The Market Supervision Administration shall solve the reports of consumers who violate social supervision and management laws and regulations due to their daily consumption, use of commodities and acceptance of services.
XVI. 12366 People's Republic of China (PRC) State Taxation Bureau's tax service hotline, where taxpayers steal, evade, cheat taxes, illegally invoice, declare and inquire about taxes, etc.
Legal basis: Measures of the Administration for Industry and Commerce for handling consumer complaints.
Article 6 Consumer complaints shall be under the jurisdiction of the county (city) or district administrative department for industry and commerce where the business operator is located or where the business behavior occurs.
Consumers can complain to the administrative department for industry and commerce where the operator is located, or to the administrative department for industry and commerce where the third-party trading platform is located.
Article 7 The county (city) and district administrative departments for industry and commerce shall be responsible for handling consumer complaints within their respective jurisdictions.
The competent administrative department for industry and commerce may authorize its dispatched offices to handle consumer complaints within the jurisdiction of the dispatched offices.
Article 8 The administrative departments for industry and commerce of provinces, autonomous regions and municipalities directly under the Central Government or the administrative departments for industry and commerce of cities (prefectures) and their 123 15 consumer complaint reporting centers shall record the complaints accepted by consumers, and timely distribute the complaints to the administrative departments for industry and commerce for handling, and inform consumers of the distribution. Notice records shall be kept for future reference.
The administrative department for industry and commerce with jurisdiction shall promptly feed back the processing results to the higher authorities and their 123 15 consumer complaint reporting center.