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Model essay on customer service week work summary 1
With the cooperation of all the staff in the customer service department, we successfully completed the tasks assigned by the superior leaders.
First, the following is the specific work this week:
1. Starting from this month 10, Yu Ying and Sui Xinyi of a customer service department went out with the Hong Kong and Macao tour group to cooperate with the leadership work, and now they are returning.
2. In view of the change of franchisee information, the department revised the change process through various change problems encountered in daily work, and formulated a more detailed and accurate process for the change of change information and hardware equipment, so as to better improve the work.
3. This week, it was emphasized that the industrial and commercial tax authorities should come to the company for inspection, so as to delete computer desktops, documents, hard disks, browsing records and other related information every day. In order to arrange the reception process under special circumstances.
On Friday, July 15, this department was honored to receive letters of commendation from several franchisees to Liu Shuai, expressing deep praise and gratitude to Liu Shuai for his outstanding performance and warm service. Everyone is happy and proud of him. In the future, we will make greater efforts to follow the example of Liu Shuai and improve the service quality.
5. In the grand award ceremony held by the company this Sunday, * * * 6 people from the customer service department attended, mainly responsible for camera shooting, voice control, etiquette service and venue service. They have a positive working attitude and are serious and responsible for all the work.
2. The work plan for next week is as follows:
1. It's almost the end of the month. At present, the daily flow of company franchisees is also increasing. Our department will make full preparations for the work, not only close to the daily work flow and work information, but also be alert to emergencies, so as to be constant and change, strengthen the guidance for franchisees, and actively cooperate with the reminders of neighboring companies and properties.
2. In view of the change process and difficult problems of franchisee information, we will let everyone exchange their work experience at the daily departmental meeting, make further detailed analysis, and guide and assess the employees who are not very skilled in business, so that everyone can work in an all-round way and improve each job better.
Three. The department needs to improve in the future:
No matter how perfect the work is, there are still shortcomings, which lead to unreasonable work control and neglect one thing and lose another. Therefore, in the future work, we will constantly improve and perfect, actively adapt to the requirements of the new situation, complete all the work in an innovative spirit, learn to explore our own laws in our work, and further improve our working mechanism. Take the initiative to do the work to the point and implement it to people. Try to reduce the burden on leaders. At the same time, it also gives us the opportunity to stand on this platform to exercise ourselves, strengthen ourselves and make greater and more contributions to the development of the company. I hope the leaders will support us.
Customer service mode, a week's work summary, the second part
This week's work is very busy, full of sweat, hardships and challenges. Although I feel tired sometimes, I am also full. In this regard, I will summarize my work this week as follows:
1. Responsible for inputting the customers who call every day and sorting and classifying the real estate consultant customers, so as to find their own customers more conveniently.
Second, help customers prepare the materials needed before handling the real estate license, as well as the work of handling the real estate license.
Third, pay the maintenance fund and deed tax with the sales representative who has already made a deal.
Fourth, assist Manager Zhang in recruiting sales staff.
5. Be responsible for sorting out and improving the sales summary and daily report, and submit the daily report to the financial audit in time.
6. Send short messages, including company leaders, department employees and all customer calls collected before, so that leaders can know the sales situation of our department at the first time and employees can do sales control in time and accurately.
Seven, responsible for some daily work of the customer service department, such as the custody of keys, the payment of electricity charges for unsold garages, the payment of telephone charges for sales centers, assisting sales personnel to sign subscription agreements, the custody of contracts, the collection and filing of various documents, and the classified custody.
Eight, complete other work arranged by the leadership.
I joined the company at the end of June. When I first arrived at the company, my business was unskilled and prone to mistakes. After studying for more than a month, I learned a lot. With the training of leaders and the help of colleagues, I am more and more proficient in my work. Even so, I will inevitably make mistakes in my work. In my future work, I will strengthen my business skills.
Essay on customer service mode's weekly work summary 3
I have a serious work attitude this week, and I can work with a positive attitude, regardless of personal gains and losses. I am familiar with my workflow and can be strict with myself with high standards. The nature of customer service determines that it requires high comprehensive quality of employees. We should not only know the layout of the store, but also be familiar with the products sold in the store in order to deal with customers' inquiries; You should not only have good language skills, but also know some work operations and solutions. I actively carry out my work around the following work contents of the customer service desk:
In-store and out-of-store shopping activities guidance and consultation, emergency handling, return and exchange handling, gift distribution, bag storage on behalf of customers, invoice issuance, customer complaint handling, member service, gift packaging, first-aid medicine box, mail receiving and dispatching, in-store broadcasting, DM distribution and delivery services. I take my daily work seriously. Respond to customers' inquiries politely and receive a large number of customers face to face every day (excluding telephone consultation). Treat customers' needs quickly, make customers feel valued, and truly "observe customers' needs carefully".
The workload of issuing invoices is very heavy. If it is a holiday, the daily invoice will reach the cost. You should also explain to the customer that you can't open it at will with the content and date in the customer's mind. It is necessary to meet the billing requirements and satisfy customers.
Gift distribution is the cooperation between my customer service department and the planning department or shopping mall. Gifts should be brought in, brought out and distributed carefully. Check the gift list carefully every day to make sure there is nothing missing. Always remind customers who forget to receive gifts.
In addition, I actively cooperate with my superiors in the study abroad network and implement the resolutions of the department manager. At the same time, pay attention to unite colleagues and do dirty work ahead, such as carrying gifts, pushing shopping carts, delivering goods to customers and so on; Care for colleagues, learn from each other and make progress together.
At present, I am familiar with and can abide by the company's rules and regulations, and can independently undertake and complete the tasks assigned by my superiors. In my daily work, I can study hard everywhere and pay attention to collecting and mastering work-related knowledge and experience. It can reflect the company's style and culture in the work, which has played a certain role in promoting the cohesion and centripetal force of this department. In my future work, I will continue to work hard and contribute my strength to tomorrow.
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