Article 8 The administrative departments for industry and commerce of provinces, autonomous regions and municipalities directly under the Central Government or the administrative departments for industry and commerce of cities (prefectures) and their 123 15 consumer complaint reporting centers shall record the complaints accepted by consumers, promptly distribute the complaints to the competent administrative departments for industry and commerce for handling, and inform consumers. Notice records shall be kept for future reference.
The administrative department for industry and commerce with jurisdiction shall promptly feed back the processing results to the higher authorities and their established 123 15 consumer complaint reporting center.
Extended data:
If there is a consumption dispute in the process of purchasing or using goods or receiving services, you can complain to 123 15 and fill in the complaint form.
When violations of laws and regulations on industrial and commercial administration, such as infringing on consumers' legitimate rights and interests, manufacturing and selling fake and shoddy goods, can be reported to 123 15, and fill in the report form.
123 15 the green channel networking unit promises to settle the case first within 5 working days.
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2, when you are in the process of consumption, your legitimate rights and interests are violated;
3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods,
Please call 123 15 to report the complaint, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.
Shanghai Municipal Bureau of Market Supervision-123 15 Complaint Reporting Processing System
Baidu Encyclopedia-Measures for the Administration for Industry and Commerce to Handle Consumer Complaints