In ordinary daily life, there are still many places where deeds are used. Deeds are written materials that truthfully record and reflect the outstanding deeds of advanced collectives and advanced figures emerging in work and study in order to praise the advanced, promote righteousness and promote work. How can the deeds be drawn up correctly? The following are the deeds of outstanding postal employees I have carefully compiled. I welcome you to learn from them and hope to help you.
Tales of outstanding postal employees at the grass-roots level 1 Deng Shuhong has the courage to dissect himself, analyze himself and face himself squarely in his work, strictly abide by the requirements of rules and regulations, and complete all tasks assigned by his superiors with quality and quantity as the goal of improving his own quality. As a front-line salesperson and director of the institute, she should directly face the customer group, and her service attitude is the focus of her daily work. However, in the face of day-to-day work, she also learned what kind of service attitude to use to make customers truly feel the sincerity of postal people and the warmth of doing business in the postal service. Because, she understands that there are no picky customers, only imperfect services. As a backstage supporter, four years of work practice has taught her to be hard-working, conscientious and responsible. Under the care and guidance of the leaders of relevant departments, I study the business knowledge of the center through my own efforts, and take it as my greatest work goal to do a good job of supporting front-line personnel. As the director of the center, she has a strong sense of responsibility, dedication and dedication, and can lead the employees of the center to improve together with practical actions. No matter during working hours or outside working hours, she will try her best to solve all kinds of unexpected situations at outlets and the front desk of the center and do her best to maintain customers.
Service motto: Take postal service as a profession, love the bureau as home, and regard mail as life.
Working overtime all the year round makes Hu Hao's eyes wrinkle a lot more than his peers. "My wife also says I am old," and there is some helplessness in his smile.
Zizhong is a populous county, and there are many migrant workers. There are more than 1,000 daily import and export mails, which need to be transported to the second floor for distribution. Because the processing center is manual labor, Hu Hao often gives up off-duty. From 07: 30 am to 07: 30 pm19: 30 am, he loads and unloads mail, piles it up, distributes it in different places, and transmits data in the system, helping to load the mail car day after day. Double Eleven, Double Twelve, Spring Festival peak season ... The amount of mail is piling up like a mountain, and there are many kinds of mixtures such as EMS, express package, ordinary package, registered mail and ordinary mail, which need to be distributed to all points by segment and type. Often, the old comrades are sent home first and work by themselves after 9: 00 pm. Every time I see all the mail being loaded and unloaded, Hu Hao feels relieved as if he has won a battle.
"It is inevitable that there are places where the total number of checks after mail sorting does not match, and it needs to be right one by one. Before there was no computer, it was all manual operation. Sometimes at three or four o'clock in the morning, I really can't hold on, so I will take a nap for a while, and then I will continue to be right after that. " Hu Hao said to his colleagues, "A job like ours depends on a sense of responsibility. Every day's work is repeating the same thing, and there can be nothing vigorous. To put it bluntly, to earn this salary, we must do this job well. After a long time, we also make feelings. "
After working overtime for a long time, my wife didn't understand, saying, "What class are you in? The baby is 14 years old, and I haven't seen you take care of it." ... Because of the anger, the contradictions in the daily life of husband and wife are gradually increasing. A female employee is 48 years old and a male employee is nearly 58 years old, so I can't help it, "Hu Hao said to himself. ... tired and bitter, but there is a trace of joy in my heart, which is such a sense of responsibility and accomplishment. Hu Hao persisted for twelve years.
In the era of development, Neijiang Post needs such down-to-earth people.
My name is Zhang Yiyi, and I don't have any touching stories, because I have been doing everything with my heart. From my employment to today, I have gained a lot, learned a lot, and it's not anything that makes me grow. Instead, I find reasons and gaps in constant failure, and grow slowly from constant learning. With the help and guidance of leaders and predecessors, I gradually understand how to get along with everyone and how to communicate with users.
I had a dream when I joined the company in 20 14. I want to be an excellent sales manager and a director. This is what I thought on the first day. When I sit in front of the counter and face all kinds of users, I don't know how to speak or communicate with them. Users ask and answer, which is my daily work. During this period, the teacher who took me often communicated with me. He said, "Don't wait for users to ask you what the postal service has, but take the initiative to recommend products suitable for them." I'm struggling, aren't they all the same? Isn't the user asking what he needs? Yeah, is it the same? I repeatedly asked myself, I experienced my first growth with this question. The boss who made quilts diagonally across the street was very nice and always chatted with me. When I was chatting, I tentatively asked, I wanted to buy a quilt, so the boss asked me, what kind of quilt do you want to buy, depending on when you use it. Now (1February or so), the weight of 6 kg is almost the same, and it is thick. These inspire me deeply. Yes, when users ask you what you have, they often don't have a clear goal. I hope you have a good recommendation. At this time, we should take the initiative to understand the needs of users and introduce products according to their needs, so that users will feel satisfied.
On March 20 15, I changed my job for the first time. I was in a strange environment, surrounded by strange faces. It seemed that everything had changed. When users came to do business, they would feel uncomfortable as a strange teller, that is, if you take the initiative to communicate with them, they would watch you very carefully and not talk to you, let alone have the opportunity to understand the needs of users. My heart was cold. After learning about it, the branch director kindly said to me, "It's normal that users come to deposit their hard-earned money, but you are not familiar with it, and he doesn't know you, so he doesn't want to be sure? You should learn to communicate with them with your heart. " This is my second growth. Later, I realized that it is not how much you have done for users to communicate with your heart, but whether what you have done can make users feel very intimate, just like a cup of hot water in winter and a cool breeze in summer, especially in business. Sometimes sales are not about how good your products are, but about your service and enthusiasm.
Now I am honored to be a financial manager. My next goal is to be a lecturer in China Post. I want to let more people know about postal services and postal brands.
On August 20 14, I was recruited by Sichuan Post Company. From school to society, under the careful guidance of my predecessors, I grew from a student who knew nothing about postal services to a financial manager.
On the morning of August 20 13 18, Aunt Xiong, director of the office of the county company, took us to Longchang. At the symposium, Director Ren Xue warmly welcomed me and made me feel at home. The teacher's simple introduction of finance, postal services and express delivery aroused my curiosity and competitiveness. I secretly vowed in my heart: "Work hard and be a person with no regrets."
After a short week's internship in Longchang County Company, I was assigned to Xiangshi Branch. As an apprentice, I studied with my master during the day and reviewed and smoothed the operation process at night. I lost sleep in order to remember the operation code and operation sequence. When I first handled business for clients under the guidance of my master, I was in a hurry to criticize me. Although I was a little worried, it aroused my indomitable spirit. A month later, I was able to handle business for my clients on my own. I'm glad I'm proud. I've finally become a real postal employee! Open the door to welcome customers in the morning, serve customers warmly at work, let customers come on impulse, return satisfied, settle accounts successfully after work, and there are no audit mistakes every day. This is a perfect day for postal tellers.
In order to constantly improve myself, I used my rest time to get the qualification certificate of financial business. Through my efforts, I obtained the qualification certificate of insurance sales, the qualification certificate of banking and the accounting certificate. May 20 15, I also passed the exam of organizing financial manager of county company and was transferred to Lishi branch as financial manager. When I first arrived in Lishi Branch, I was not practical. I didn't know how to sell insurance, how to deal with customer relations, and I didn't have the right connections at the right time and place, and I didn't have any existing experience to apply. Moreover, Lishi Branch was full of young people, so I didn't know whether I was qualified for this job. On my first day as a financial manager, I stood in the hall with a feeling of trepidation and trepidation. At first, I didn't know who was in need of purchasing financial products, and I didn't know how to publicize them. But slowly, when I was guiding my customers to handle postal services, I talked about some financial products by the way. When I saw their interest, my self-confidence suddenly rose. It was not as difficult as I thought to publicize our business to customers. In order to improve my marketing ability, I proposed to the branch director where Mr. Su Lin from Longqiao Road, where the company's wealth management business is the best, could learn from the scriptures. I took a notebook and watched it next to Manager Su. When I saw that Manager Su was free, I kept learning from the scriptures, how to invite customers, how to explain to customers, how to successfully open a wealth management salon and how to get insurance ... I learned a lot for a day. After returning to the sub-branch, I carefully read all the insurance products again, and synthesized the advantages of each type of insurance, and publicized and explained them in words acceptable to rural customers, making them easy to accept ... As a financial manager for more than half a year, I have completely entered the work role, and I have confidence in my work, and my life goals are becoming clearer and clearer. It is no exaggeration to say that postal service is the cradle of my growth!
Deeds of Excellent Postal Staff at the Grassroots Level 3 Haizhou Delivery Class of Fuxin Postal Branch mainly serves the delivery area from the central part of Fuxin City, the north bank of Xihe River, east of Miner Street, west of renmin street and north to Taipinggou Village. The service area is 35 square kilometers, the service population is about 450,000, the total length of the delivery section is more than 8 10 kilometers, the annual delivery volume of newspapers and periodicals is more than 5.48 million, and the annual delivery volume of mail is more than 800,000/kloc-0. There are 24 employees in the team, including battery car delivery personnel 18, motor vehicle delivery section 4 and management personnel 2. The average age of delivery personnel is 34.8 years old, and people under 35 years old are 17, accounting for 7 1% of the team.
Since the establishment of the team, all members of the team have been thinking in one place, making efforts in one place, and taking the lead in completing various work objectives formulated by the city branch every year. Good achievements have been made in universal service, business development and self-construction.
Haizhou delivery class shoulders the delivery tasks of tens of thousands of residents and shops in its jurisdiction, as well as hundreds of party and government organs and large and medium-sized enterprises. Within the jurisdiction, the buildings are dense and the residents are complex, especially there are many commercial areas, which brings great difficulties to the delivery work. However, with full enthusiasm and high-quality service, all the staff of the delivery class walked around the streets and served the users wholeheartedly, which was praised and praised by the majority of users, and many good deeds emerged. They were praised in writing 12 letters, praised by telephone for more than 20 times and pennants on four sides.
Zhou Wei, the squad leader, has been rated as a model worker and professional technical expert in enterprise delivery for many years, and has been awarded the honorary title of "Fuxin Excellent Team Leader" and "Fuxin May 1st Labor Medal" by Fuxin Federation of Trade Unions.
Liu Qingguo, the postman, was awarded the title of "Advanced Postman" by the Municipal Branch for many times.
First, strengthen system construction and strive for youth civilization
Over the years, under the leadership of the Municipal Branch, Haizhou Delivery Class has vigorously carried out the activities of "post civilization, post dedication, post success and post achievement" based on the characteristics of "window" image, system construction, universal service obligation and spiritual civilization construction, which has aroused the motivation, vitality and creativity of outstanding young people in the class, improved the cohesion of the class and achieved a good unity of social and economic benefits.
In 20 15, Haizhou delivery class took striving for "Youth Civilization" as the new goal of delivery work, and mobilized and organized the young members of the team to make contributions based on their own jobs and strive for excellence as a demonstration. The delivery class specially set up a leading group to strive for success, formulated a series of learning plans and striving for success measures, realized the organic combination of management system, supervision system and incentive system, made the creation activities deeply rooted in the hearts of the people, and there was a gratifying situation in which everyone participated and you competed for each other.
In terms of system management, the delivery class first refines the delivery service quality standards, making the service quality standards closer to users and the needs of universal services and personalized services. Secondly, establish and improve the reward and punishment management system, manage people with the system and act according to the system. Everyone is equal before the system, and rewards and punishments are clear. Third, strictly implement the "first inquiry responsibility system", seriously receive calls, letters, home consultations and complaints from the people, announce the supervision hotline, and consciously accept the supervision of the people.
In terms of service etiquette, delivery personnel are required to bring their certificates to their posts and implement bright card service. Consciously achieve the "six voices", that is, there is a welcome voice, a farewell voice, a consultation voice, a help voice, an apology voice, and a thank-you voice for cooperation. Consciously achieve "five hearts", that is, the service attitude should be "enthusiastic", the reception object should be "sincere", the manners should be "modest", the publicity and explanation should be "patient" and the care for others should be "sincere".
In terms of improving the quality of delivery service, Haizhou Delivery implements layered delivery of letters and newspapers. Battery car delivery, combining letters with newspaper delivery, speeding up the delivery time; At the same time, we will deliver cars to large customers and provide personalized services; For some customers with special delivery needs, register at home and agree on delivery time and delivery method in advance. When delivering the college entrance examination admission notice, we will use door-to-door, upstairs and home delivery to implement postal service for natural villages that have not been mailed to ensure that the notice is properly delivered. For domestic small package mail and registered mail, we will make an appointment by telephone, contact the user in advance and deliver it to the designated place according to the user's requirements.
In order to continuously improve the quality of service, Haizhou Delivery Class also insists on visiting users once a month, inviting users to fill out a letter for comments, and listening to users' opinions and suggestions. Through visits and telephone consultation services, we have achieved good results in solving difficulties and doubts for the masses, expressing demands and improving our work, and have been widely praised by higher authorities and all walks of life.
Second, carry forward the spirit of dedication and strive for youth civilization
For many years, Haizhou delivery class has always regarded the service tenet of "People's Post for the People" as the action guide of the team work. Zhou Wei, the squad leader, went deep into an army stationed in Fuzhou, and subscribed to newspapers and periodicals at his own expense for more than 248,000 yuan in three years. Considering that the army is far away from the delivery jurisdiction, the delivery volume is large and the delivery is inconvenient, the leaders of the army take the initiative to sign an agreement with the delivery class to deliver once every half month. However, Zhou Wei took the initiative to work overtime after work, and registered, packaged and delivered the publications subscribed by the army in a unified way, taking into account the factors such as relatively poor cultural life, single life and inconvenient going out of the army. More than 70000 publications are delivered once a week. Over the past three years, * * * has delivered more than 72,000 publications, and there is no shortage. It sent rich spiritual food to the officers and men of the army in time, which was highly praised by the leaders of the army and welcomed by the soldiers.
Liu Qingguo, the postman, has been insisting on providing intimate service for users for many years. When delivering a newspaper in a box, he found that the old man Zhao Qingchen had not picked up three consecutive newspapers in Room 4 104 of the Automobile Trade Community. Careful Liu Qingguo worried that the old man had something at home, so he climbed to the sixth floor and rang the old man's doorbell. It turned out that the old man was unable to go downstairs to get the newspaper because of rheumatism. After knowing the situation, Liu Qingguo took out the newspaper of the day and sent it to the old man's hand, and told the old man that he would send it directly upstairs in the future.
Third, pay attention to on-the-job training and strive for youth civilization
Haizhou delivery class has always regarded the creation of a "learning" organization as an important task. The system of centralized business learning once a week is implemented in the team, and the learning contents mainly include postal professional knowledge, postal professional ethics and professional codes. At the same time, extensive credit construction was carried out. By setting "commitment target" and carrying out "young workers' credit commitment" and other measures, loving their jobs and serving users has become the conscious action of young workers in the team. Fully mobilize the enthusiasm of young workers in the team for their dedication and dedication.
Over the past few years, under the correct leadership of the municipal branch and through the concerted efforts of all the staff, Haizhou delivery class has made certain achievements in all its work. In the future work, the Haizhou delivery class will be guided by "the general idea of Fuxin postal work" and take striving for "Youth Civilization" as the action direction, unite as one, cheer up, work hard, constantly improve the quality and business skills of the whole class, increase cohesion internally, increase attractiveness externally, improve centripetal force and develop productivity. Take infinite loyalty to the postal service, unrepentant pursuit of ideals and beliefs, and ensuring the postal demand of one party as an important goal of delivery work, and contribute youth and strength to the realization of "strong postal dream" and "Chinese dream" in ordinary posts.
Tales of excellent postal staff at the grass-roots level 4 A certain area is one of the hardest areas in Tibet, with an average altitude of more than 4,500 meters and an oxygen content of only 50% of that of the plain area, so it is known as the "roof of the world" because of its altitude, and it is also known as the "forbidden area of life" because of its severe hypoxia. However, in this land, there are a group of people who are not afraid of difficulties and hardships, do not hesitate to pay for their lives, and work hard and silently, that is, young employees of regional post offices who shoulder the mission of "Hongyan". Since the launch of "Youth Civilization" activity, based on the characteristics of the industry, we have carried forward the work style of hard work and positive progress, and carried out the "Youth Civilization" creation activity in a down-to-earth manner, providing users with satisfactory and high-quality services, effectively promoting the smooth development of all work in enterprises.
First, strengthen the foundation and comprehensively do a good job in the basic work of creating activities
Youth Civilization is a youth collective with youth as the main body, which has created first-class work performance and embodied high professional civilization in production, operation, management and service. In the creation activities, the regional bureau attached great importance to it, specially convened the coordination meeting of the creation work arrangement, and set up the creation leading group with the director as the team leader, the deputy director as the deputy team leader and the director of the department as the member, which provided a strong guarantee for the creation of the regional bureau. The sub-bureau also listed the creation of provincial youth civilization as one of the goals of postal work, formulated incentive measures, supported and encouraged cadres and workers to vigorously carry out the creation activities of provincial youth civilization, and rewarded young workers who can work hard for enterprises and play a positive role in the development of postal services, so as to make plans, funds and measures, and form a situation in which the party, government, industry and league work together.
In the creation activities, the Regional Bureau set up a creation team including all the employees of the Regional Bureau to formulate an annual creation plan, which is mainly responsible for the specific work of creating the provincial youth civilization number in the Regional Bureau. The Regional Bureau also regularly arranges the creation work at the weekly meeting, so that everyone has a division of labor, everyone participates, and all employees actively participate in the creation activities; Secondly, a self-discipline group for loving posts has been set up to advocate positive work, sincere attitude, service first, highest efficiency, best performance and employee cohesion. Bureau leaders conduct weekly appraisal, which enhances the competitive consciousness of employees in our bureau, develops continuously and strives to advance to a higher level. The third is to combine the creation work with the performance evaluation of young employees and collectives, so as to ensure the implementation of the creation plan and measures from the system and make the creation activities regular and daily.
Two, based on their own duties, to create a "service-oriented" youth civilization.
Advocating dedication and quality service is one of the main contents of the activity of creating "Youth Civilization". The ultimate goal of the "Youth Civilization" creation activity is to be reflected in high-quality, efficient and safe work performance and service quality. Based on the actual production situation, we brainstormed and exchanged ideas in the "Youth Civilization" activity, and made great efforts to build a "service-oriented" youth civilization by strengthening the professional ethics and post training of young workers.
Good service environment and credit service atmosphere are the image of the enterprise, which reflects the quality of the enterprise and is also an important content of quality service. Under the management and care of the leaders of the regional bureau, we have a writing desk, a publicity stand and a water dispenser in the business hall. In order to let customers supervise our work directly and effectively, we post the employee's job number and photos in the "Youth Civilization Supervision Desk" to let customers supervise and help our work. Let users enjoy our first-class service in a relaxed and natural environment, thus promoting the smooth development of credit construction and civilization construction in the sales department. In software construction, window staff are required to closely focus on the industry, conscientiously implement various service standards, strictly abide by professional ethics, consciously use civilized service terms, advocate generous manners, smile service, and pay attention to the use of civilized terms. While adhering to the service policy of "fast, accurate, safe and convenient", they have strengthened the "three-tone service", the first-question responsibility system, and the standing service, so as to achieve "greeting the voice from the source, asking and answering the voice" And in accepting the business, we should serve with a smile, truly regard the needs of customers as our own needs, build the sales department into a service atmosphere of mutual respect and mutual trust, and strive to create an enterprise service environment that satisfies customers and has industry characteristics.
With the development of society and the diversification of users' needs, the quality of service required by users is constantly improving. In order to meet the needs of users, the regional bureau is constantly exploring innovative service methods and consciously accepting social supervision. Combined with the work of establishing the provincial youth civilization, the sub-bureau also comprehensively carried out the demonstration month activities of the youth civilization, ensuring that the activities were deployed, taken measures and publicized, and organized activities such as "Youth Civilization Credit Construction Demonstration Activity" and "Youth Civilization Service Card Helps All Families", which established a good image of the postal service. With the principle of facilitating users, solving users' difficulties and hot issues, and providing high-quality services, we guided the majority of youth league members to carry forward good professional ethics, stress quality, credibility and efficiency, form a vivid situation of mass spiritual civilization construction, give full play to the exemplary leading role of youth league members, and promote the in-depth development of the activity of creating a "provincial youth civilization".
Three, focus on the long-term, wholeheartedly do a good job in the management and supervision of the creation activities.
To create a declaration activity for innovation, excellence and achievement, and to cultivate and bring up a group of postal talents in the new era, bureau leaders take the lead in earnestly studying and understanding various rules and regulations, strengthen the concept of management and operation, establish a sense of self-discipline, and act in strict accordance with the system, not to violate the system or act in violation of regulations. Resolutely oppose and put an end to formalism and pragmatism that hang rules and regulations on the dry wall. To this end, our sub-bureau insists on system construction as a daily work, and constantly makes unremitting efforts to truly implement the rules and regulations.
Since the establishment of the Bureau, the postal service has followed the laws of market economy and postal development, and has successively formulated and promulgated rules and regulations such as the Measures for the Assessment of Staff and Workers' Rewards and Punishment, the Interim Measures for the Post to Dismiss Staff and Workers who violate discipline, and the Ten Rules of the Postal Service. In the founding activities, we combined with the actual situation, further improved the internal mechanism of the enterprise, formulated a distinctive, easy-to-operate and practical management system, insisted on daily supervision and monthly inspection, strengthened the collective self-construction and strengthened the management of the "Youth Civilization", improved the operating efficiency of the enterprise, and enabled each employee to establish a sense of competition, so as to form a first-class overall situation in terms of contribution, performance and competition.
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