According to the notice of the Ministry of Finance, the General Administration of Customs and State Taxation Administration of The People's Republic of China on cross-border electronic commerce's retail import tax policy, if cross-border electronic commerce's retail imported goods are returned within 30 days from the date of customs release, it can apply for tax refund and adjust the individual's annual transaction amount accordingly. Because the platform has not been delivered, you can ask the customer service to apply for a refund.

Consumers place orders for related goods on the e-commerce platform, and as merchants, they should fulfill their obligations in accordance with the agreement of electronic contracts. If the contract obligations cannot be fulfilled for any reason, the consumer shall be refunded.