The unified reporting telephone number 12388 of the national discipline inspection and supervision organs was officially opened on June 26, 2008. This telephone line accepts people's complaints against party member, leading cadres and state civil servants for violating party discipline and political discipline, or opinions and suggestions on building a clean and honest party style and anti-corruption work. Local users can dial 12388 directly, and users in different places can dial the corresponding long-distance telephone area code to report relevant problems to the Supervision Department of the Central Commission for Discipline Inspection and the discipline inspection and supervision organs all over the country.
I. Conditions for the protection of consumers' rights and interests:
1. The plaintiff is a citizen, legal person and other organization that has a direct interest in this case;
2. There is a clear defendant;
3. There are specific requests, facts and reasons;
4. It belongs to the scope of civil litigation accepted by the people's court and the jurisdiction of the people's court under appeal.
II. Procedures for protecting consumers' rights and interests:
1. After receiving the complaint, the company shall issue a transfer order to the complained unit or competent department, and attach a complaint letter, requesting a reply within a certain period of time in accordance with relevant laws, regulations and policies.
2. For complaints with complicated contents and big disputes, the Consumers Association will directly or jointly handle them with relevant departments. If identification is needed, it shall be submitted to the relevant legal appraisal department for identification, and a written appraisal conclusion shall be issued. The expenses required for the appraisal are generally borne by the responsible party of the appraisal conclusion.
3. Important complaints involving a wide range, endangering or damaging consumers' rights and interests, and serious circumstances and protracted decisions will be promptly reported to the government or relevant departments, exposed and criticized through mass media, and investigated and dealt with in cooperation with relevant functional departments.
Legal basis: Article 14 of the Constitution of the Producers' Party of China * * * The CPC Central Committee and the committees of provinces, autonomous regions and municipalities directly under the Central Government shall implement a patrol system, and the party organizations of the localities, departments, enterprises and institutions under their management shall be fully covered within one term.
Party groups (party committees) of relevant ministries and commissions of the central government and various departments of state organs carry out inspections according to the needs of their work.