Autumn came and winter came. Inadvertently, I worked in the hall for three years. For an ordinary person, I feel lucky to be able to work and live on this land in my hometown and make my due contribution to the development of my hometown through my own efforts. When I walked into the hall in this navy blue uniform, I felt very proud, I was very proud. Although the work here is not complicated, an ordinary little thing will turn me into steel; Although my workplace is just a small window, it is a big stage shining in my heart, and an ordinary business can make me dance.
We come to the window every day and warmly face everyone passing by. In the tax window, our main business is tax registration certificate and car purchase tax. Many taxpayers don't understand the procedures and forget to bring their bank cards. Therefore, it is time-consuming and laborious to queue up for a new card at the bank. For the convenience of taxpayers, we specially handled a spare bank card and put it in the window for convenience. What impressed me the most was an aunt in her 500 s. She dresses simply and has a strong rural accent. She said that the child was getting married, and she worked hard for the child for most of her life. Now it is popular to get married and buy a car. She wants to dig up her lucky money and buy it for her children. She can't let her children fall behind. At that time, when I went through the payment formalities, I said that my aunt wanted to swipe her card. My aunt said what a credit card is. I don't have a card. Can I pay? Daughter, I don't understand this. Children are too busy to come to work. Ask your aunt for advice. I took out my card and explained it several times, but she still didn't understand. Later, I took the initiative to help my aunt put the money into the spare card downstairs and successfully completed the business. Aunt left a thank you right a trouble, has been said. It is such a gesture of lifting a finger. When I watched my aunt walk out of the hall with a big smile, I felt satisfied and satisfied at this moment. "Help others to be happy" I deeply felt the meaning of this sentence.
Faced with all kinds of taxpayers, there are also some disappointments, such as incomplete procedures and inconsistent documents. When they can't handle business normally, they can't understand us, have a bad attitude and even call names. I believe that 90% of people here have met this kind of person, and many people will say that this kind of person really needs a beating, so go up and have a meal honestly. But when we see ourselves wearing this uniform and the badge on our shoulders and chest as a service window, we can only bite our teeth and swallow our blood despite our grievances, which is also a responsibility that our service window needs to bear.
Life has its ups and downs, and so does work. I don't know what will happen tomorrow, but I believe I will devote myself to my work with all my enthusiasm. Yu said, choose the career you love and love the career you choose. Now that you have chosen, you must step through the snow, leave a voice, do everything wholeheartedly, and strive to write the most extraordinary music in your ordinary post.
Government service speech (2)
Two years ago, I joined the big family of Anxin County Government Affairs Service Center, and worked in the comprehensive business department, mainly responsible for business and network work. When I first started working, I was at a loss. The leader saw my confusion and said to me earnestly: "Government service is the most important test of a person's professional quality and moral cultivation. Strong business, high work efficiency and good attitude will satisfy the people. You must know the people's feelings and be grounded. " The words of leaders are like clouds, how can we do a good job in government service? What kind of service is more grounded and can win the satisfaction of the masses? In my opinion, empathy is the king to achieve quality service. Suppose we are the masses who come to the window to handle business, what kind of help would we hope to get? What kind of answer do you want? What kind of service do you need? From the perspective of the masses, we can put ourselves in the position of solving practical difficulties for the masses and provide the most practical and intimate service.
The first inquiry office of our center often meets some people who can't find a place to work, especially some elderly people. Seeing them sweating and anxious, colleagues in our center always stepped forward enthusiastically and led the people to the window to let them handle business smoothly as soon as possible. Although it is hard, we are sincerely proud of this job every time we hear people's thanks and see their satisfied smiles.
In practical work, we often encounter some businesses that cannot be settled immediately. Faced with this situation, I didn't say "I can't do it" abruptly, but smiled and explained to the masses seriously: "I'm sorry, your business needs to consult the previous files, and now it can't be completed immediately." We will contact you immediately after consulting, okay? " A simple action, a word can often bring us closer. "Three-point work for completion and seven-point division of labor for service", as the foundation of our window work, service is reflected in the dribs and drabs of our usual work. It can be seen that hard work and sincere treatment are the guarantee of quality service!
I remember it was a morning in February this year. The glass window of the hall is frozen like a gray photo, and I can't find any color. As usual, I was on duty in the lobby for the first time. Because it is the end of the year, the people who handle affairs are in an endless stream and bustling. The staff of the whole government service hall are nervously and orderly handling the business that needs to be handled years ago. The atmosphere is very harmonious, and I am immersed in the rhythm of enjoying my work! Just as I was approaching the window of the new rural cooperative medical system, I suddenly heard a very excited voice, "I'm sorry, I'm really sorry." It was my fault yesterday. What I said was inappropriate. Please forgive me! " A face of apology, said. Sincerity. I went to a middle-aged man to apologize to the staff of the new rural cooperative medical system window of our health bureau. There are many people watching, and everyone is very happy! It turned out that in the afternoon of February 1 1, 2065438, this mass did not understand the referral reimbursement policy of the new rural cooperative medical system. After the window staff patiently explained, they still refused to admit it. Be rude to the window staff after drinking. When I woke up the next day, I regretted what happened and there was a scene of just apologizing. Seeing this scene, the colors of winter suddenly dispersed in my mind. In my eyes, the picture is warm, the color jumps and the scene is more vivid. Our sincere work has won the understanding of the masses, and I am really filled with emotion!
Yes, the gold and silver awards are not as good as the people's praise, and the gold and silver cups are not as good as the people's word of mouth. Only when the masses are satisfied can our work be meaningful!
Warm and thoughtful words, warm smiling faces and civilized working attitudes all show the good mental outlook of the center staff. Small window is our broad stage, and excellent service is our hymn. Let's join hands, work with heart and treat others sincerely in our ordinary posts, and raise a blue sky for better serving the masses and economic construction!