Take Yanling County as an example: 1. Add a special area to improve the processing speed. In order to effectively cope with the surge in business volume, a comprehensive coordination group for deed tax collection was established, headed by the heads of the three departments of finance, taxation, and housing and construction, and the heads of each business unit as members. A special area for deed tax subsidies for commercial housing was added on the first floor of the Civic Center. , set up 12 deed tax payment and real estate subsidy registration windows to specifically accept deed tax payment and subsidy business, improving the processing speed. Increase the number of consultation and guidance personnel, and actively provide the masses with high-quality services such as consultation and guidance, free copying, and opening of green channels, so as to alleviate the crowding, congestion, and waiting pressure of the masses.

2. The second is to increase publicity and increase public awareness. In order to make the deed tax payment process clear to the public, a notice on the deed tax payment service procedures and required materials was prepared and posted in a conspicuous location in the citizen center for publicity to the general public. At the same time, Huadu Cloud Tax live broadcast, tax enterprise WeChat groups, town and village (community) broadcasts, and TV tower prime time broadcasts are used to widely publicize the subsidy objects, subsidy time limit, subsidy methods and subsidy standards, and further expand Policy publicity coverage and public policy awareness rate.

3. The third is to optimize the process and ensure orderly handling. Develop an emergency plan for deed tax subsidy collection in advance and drill the ability to cope with the peak of deed tax subsidy processing. At the same time, comprehensively optimize the deed tax collection approval process, set up an information desk and a form-filling area, and arrange tax staff to maintain order at the deed tax subsidy window and do a good job Efforts should be made to divert people at work, reduce the gathering of people, help solve problems, remind people to wear masks and keep a distance of one meter, guide waiting people to the rest area to rest, and coordinate and deal with various problems in a timely manner.

4. The fourth is delayed service to improve people’s satisfaction. In order to meet the needs of the masses, a green channel has been opened in the special area for deed tax subsidy processing, and extended services are carried out. We use off-duty hours and work overtime to provide extended services to the masses to ensure that everyone who comes to apply for the real estate title certificate and deed tax subsidy business will be provided with the same day service. To handle the business, set up a deed tax subsidy policy consultation hotline, ensure that the consultation hotline is open 24 hours a day, and effectively answer questions and doubts, ensuring that the public is fully aware of the scope of application, processing procedures and required information of deed tax subsidies, and can fully enjoy the preferential policies.