Replacement card means that when the SIM card is lost or damaged, the customer goes to the business hall and asks the business personnel to make a new SIM card. You need to bring your ID card when you go to China Mobile Service Hall to get a replacement card.
September, 2009 1, 2065438, the original valid identity documents of the driver, such as ID card, permanent residence permit for foreigners and residence permit for Hong Kong, Macao and Taiwan, must be compared with the portrait of the owner. When holding the original valid ID card, such as foreign nationality or passport, Hong Kong, Macao and Taiwan passes and other unscannable documents, it is necessary to manually compare the owner's ID card.
Corporate customers: the handler handles the transaction with the official letter of introduction from the company and the original valid ID card of the handler, customer service password or 5 call records (at least 3 calls).
1, the handler and the user are consistent: the official letter of introduction from the handling unit and the original valid identity certificate of the handler.
2. Inconsistency between the manager and the user: the manager shall handle it with the official letter of introduction from the company, the original valid ID card of the manager, the customer service password or the record of five calls (at least three calls). Note: If the individual agent or the company agent is inconsistent with the user, you must choose the double authentication method of "certificate authentication+customer service password" or "certificate authentication +5 call records (at least 3 calls)".
Customers who change the ordinary number of the card can apply for it with the original SIM card and verify that the temporary verification code has passed. Handling restrictions: when the mobile phone number is not activated, the card replacement business cannot be handled.
Extended data:
1. Individual customers of China Mobile who have passed the real-name authentication of the second-generation ID card, whose SIM cards are damaged or lost in different places (different places refer to other provinces, autonomous regions and municipalities other than the place where the mobile phone number belongs), can carry the second-generation ID card with them and go to the designated business hall of our company to handle the cross-regional card replacement business.
At present, the service is in the trial operation stage, and the specific process, requirements and expenses are subject to the notice of the local branch. Personal customers of China Mobile who have passed the real-name authentication of the second-generation ID card personally go to the designated business hall with the original of the second-generation ID card, and cannot be handled by others.
2.2065438+In July 2009, the Fortune Global 500 list was released, and China Mobile Communications Group Company ranked 56th. 2065438+In July 2009, China Mobile ranked 8th among the top 500 companies in China.
3. 2065438+June 2009 12 Jiangsu Provincial Market Supervision Administration and Jiangsu Consumer Protection Committee interviewed China Mobile, China Telecom and China Unicom on the issue of "harassing calls" strongly reflected by the masses, and gave administrative guidance to telecom operators on their obligations in advertising management.
The three major operators are required to conscientiously fulfill their legal obligations stipulated in the Regulations on Advertising Management in Jiangsu Province, establish and improve the telephone monitoring or complaint handling system involving advertising promotion in accordance with the requirements of the special action of comprehensively rectifying "harassing telephone calls", and take measures such as deleting, shielding, disconnecting links, stopping transmission, etc. to stop using the information transmission and publishing platform to illegally publish and send advertisements.
References:
China Mobile-Cross-regional Card Supplement