In order to improve the quality of employees and managers, improve the management level of the company and ensure the sustainable development of the company; Effective training must be carried out, and the basis of good training is to have a feasible, complete and practical training plan. Now the training work plan of 20xx is as follows:
I. Overall objectives of training
1, strengthen the training of the company's senior management personnel, enhance the operators' business philosophy, broaden their thinking, and enhance their decision-making skills, strategic development skills and modern management skills.
2. Strengthen the training of the company's middle managers, improve the comprehensive quality of managers, improve the knowledge structure, and enhance the comprehensive management skills, innovation skills and execution skills.
3. Strengthen the training of the company's professional and technical personnel, improve the level of technical theory and professional skills, and enhance the ability of scientific research and development, technological innovation and technological transformation.
4. Strengthen the training of the company's operators, constantly improve their business level and operational skills, and enhance their ability to strictly perform their duties.
II. Principles and Requirements
1, adhere to the principle of teaching according to needs and seeking practical results. According to the needs of the company's development and the diversified training needs of employees, we will carry out training with rich information and flexible forms at different levels, enhance the pertinence and effectiveness of education and training, and ensure the quality of training.
2, adhere to the principle of independent training, supplemented by outsourcing training, organize employees to use weekends and holidays to focus on teaching.
3. Adhere to the principles of training personnel, training materials and training time. In 20xx years, the accumulated business training time for middle-level cadres and professional and technical personnel shall be no less than xx days; The accumulated training time of general staff's operation skills is not less than xx days.
Third, the training materials and methods
1, organize all departments to give lectures and training in a centralized way, and then conduct examination and evaluation by making papers or asking questions on the spot according to the actual situation of training. (Attached to the training course schedule)
2. Organize professional and technical personnel to study and learn advanced experience from advanced enterprises in the same industry, broaden their horizons and strengthen the strict management of trainees who go out. After training, they should write written materials and report them to the training center, and learn and popularize some new knowledge in the company when necessary.
3, new employees into the factory training. In 20xx, we will continue to strengthen the company's corporate culture training, laws and regulations, labor discipline, safety production, team spirit and quality awareness training for newly recruited employees. Each training year shall not be less than X class hours; After the implementation of mentoring, new employees are trained in professional skills, and the probation period is combined with performance appraisal. Those who fail to pass the examination will be dismissed, and those who pass the examination will be given necessary recognition and reward.
4. On-the-job staff training. We should continue to provide on-the-job personnel with training in corporate culture, laws and regulations, labor discipline, safety in production, team spirit, corporate image, etc., each of which shall not be less than X class hours. At the same time, with the increase of the company's products, professional and technical training should be carried out in time, and the training time should not be less than xx days.
IV. Measures and Requirements
(1) Leaders should attach great importance to it, and all departments should actively participate and cooperate, formulate practical and effective training implementation plans, implement the method of combining guidance with instruction, adhere to the concept of long-term and overall situation in developing the overall quality of employees, and forge a "big training pattern" to ensure that the training plan starts at more than xx% and the training rate of all employees reaches more than xx%.
(2) Principles and forms of training. Organize training according to the principle of "who manages people and who trains" and the principle of hierarchical management and training. All departments should closely cooperate with the training center to do a good job in the training of new employees and on-the-job employees in rotation. In the form of training, we should combine the actual conditions of enterprises, teach students according to their aptitude, combine external training with internal training, combine indoor training with on-site training, choose the best methods and forms, and organize training.
Today, with the great development of enterprise reform, we are faced with the opportunities and challenges given by the new period. Only by persisting in the vitality and vitality of employee education and training can we create a team of employees with strong skills, sophisticated technology and high quality to adapt to the development of market economy, so that they can better play their talents and make greater contributions to the development of enterprises and the improvement of society.
Model e-commerce training plan of the company 21. Training purpose
1, enhance employees' sense of belonging and cohesion to the enterprise.
There are generally two kinds of talent team construction in enterprises: one is by introduction, and the other is by self-cultivation. Therefore, enterprises should constantly carry out employee training, instill enterprise values into employees, and train good behavior norms, so that employees can consciously work according to routine, thus forming a good and harmonious working atmosphere. After training, it can enhance employees' sense of identity with the organization, and enhance the cohesion and team spirit between employees and employees, employees and managers. As far as enterprises are concerned, the more fully trained employees are, the more attractive they are, and the more value-added human resources can be brought into play, thus creating more benefits for enterprises. Training not only improves the professional level of employees, but also improves their understanding of their own values and better understanding of work objectives.
2. Improve the technical and skill level of employees.
Post personnel also need to constantly improve and participate in higher-level professional skills upgrading and job promotion training, so that their professional knowledge and technical skills can reach a higher level of post specifications to meet the needs of future posts.
3, help enterprises to establish a learning organization.
In order to establish a learning organization as soon as possible, enterprises should not only effectively carry out all kinds of training, but also run through the training idea of "people-oriented" to improve the quality of employees and establish a talent training mechanism that can fully stimulate the vitality of employees. Successful enterprises regard employee training as the source of continuous benefits for enterprises.
4. Enhance the competitive advantage of enterprises.
If an enterprise wants to establish a competitive advantage, it must provide technology or service with better quality than its competitors, innovative technology or service that competitors cannot provide, or the same technology or service as its competitors at a lower cost. Research has proved that employee training has a strong direct impact on the establishment of competitive advantage of enterprises.
II. Principles and Requirements
1, adhere to the principle of teaching according to needs and seeking practical results. According to the needs of the company's development and the diversified training needs of employees, we will carry out training with rich information and flexible forms at different levels, enhance the pertinence and effectiveness of education and training, and ensure the quality of training.
2, adhere to the principle of independent training, supplemented by outsourcing training. Integrate training resources, do basic training and routine training based on independent training, and do relevant professional training after outsourcing training.
3. Adhere to the principles of training personnel, training materials and training time.
Third, the training responsibilities
1, the administrative personnel department is responsible for the training work of the company, including the formulation of training system, the establishment of training system, the improvement of training process, the formulation of training plan, the sending of training notice, the organization and implementation of training, the tracking and feedback of training, the evaluation and summary of training effect, etc.
2. The department heads are responsible for submitting the annual training plan or temporary training requirements of their departments and implementing them; Responsible for the implementation of training in this department; Send employees to participate in various trainings or outsourcing trainings of the company; Organize and guide the training of employees in this department in various ways;
3. Employees are obliged to participate in various trainings organized by the company or the department.
IV. Outline of Training Plan
According to the needs of various departments and the development needs of the company, the outline of the 20xx training plan is as follows:
1, strengthen the induction training for new employees. The administration and personnel department is responsible for college-level training, thoroughly publicizing the company's development history, organizational structure and corporate culture, understanding the company's personnel system, improving its organizational, communication and teamwork skills, and strengthening organizational discipline, so that it can adapt to the company's environment as soon as possible, integrate into the corporate culture, and complete the transformation of its own protagonist. All departments and departments should strictly do a good job in department-level training and post-level training for new employees, so as to make new employees adapt to the working environment as soon as possible and improve work efficiency.
2. Enrich the training of product knowledge, consultative selling skills and communication skills, and personal efficiency management (time and target management, etc.) of front-line sales staff, so as to solve the lack of professional skills of sales staff and improve their performance.
3. Strengthen the service etiquette training, customer service skills and communication skills training of front-line service employees to enhance customer satisfaction.
4. Improve the management skills of middle and senior managers. Middle and senior managers are the makers, guides and promoters of enterprise strategy, planning and system. The quality and management level of middle and senior managers are directly related to the execution of enterprises and the survival and development of enterprises. Therefore, in 20xx, we will vigorously promote the management skills of middle and senior managers. Mainly based on the following training materials: seven habits of highly effective people, non-human resource management (recruitment, performance, employee relations, etc.), execution, leadership, comprehensive budget management, protagonist cognition (for new supervisors), etc.
5. Strengthen departmental team building. Team members should have a strong sense of belonging to the team, be willing to do their best for the team's interests and goals, and give full play to the individual advantages of team members, thus improving the overall efficiency of the team.
6, corporate culture shaping and propaganda. Deepen the implementation of the Employee Welfare System and other corporate culture construction.
7. Strengthen the management of external training. External training staff must sign the External Training Agreement and other matters; Look for high-quality external training resources and choose from many aspects.
8. Qualification training. Some departments and departments need personnel with certificates (such as doctors, nurses, etc.) to participate in training and assessment regularly according to the requirements of higher authorities, and take up their posts with certificates after passing the examination.
9. Training time. In 20xx years, the accumulated training time of personnel in all departments and departments shall be no less than x hours and months.
In order to improve the quality of employees and managers, improve the management level of the company and ensure the sustainable development of the company; According to the development goal of the head office for 20xx years, aiming at improving the overall quality of personnel and cultivating a group of talents with professional skills and management knowledge, this training plan is specially formulated.
I. Training categories
1, first-level training: forward-looking education and training on the company's major policies, development strategies, employees' mentality, management skills, new technologies, new knowledge and team building. The training targets are middle-level and above managers and all managers of the company. The organization department is Human Resources Department.
2. Second-level training: training for managers of all departments and above each team leader. The main materials are internal management, corporate culture construction and education, communication and communication skills, rules and regulations of the unit, and operating procedures of safety production and fire protection knowledge; The person in charge is the department head and workshop director.
3. Three-level training: each workshop team is responsible for the training of all employees under its jurisdiction. The main information is job responsibilities, operating procedures, safety operating procedures, fire control knowledge and operating procedures, professional knowledge of job workflow and process skills, and work instructions. The person in charge is the person in charge of each workshop team. Make use of every day's pre-shift meeting and post-shift meeting to repeatedly learn the technological process and safety operation procedures of this position.
4. The training of professional business skills and knowledge of various departments mainly includes four aspects: one is the training of process technology knowledge, the other is the training of mechanical equipment maintenance and maintenance knowledge, and the third is the training of production management knowledge, fire fighting knowledge and operation drills.
5. Pre-job training for new employees: The human resources department of the company will organize training for new employees who recruit more than xx people. The main information is company profile, development history, strategic objectives, company culture, product introduction, general rules and regulations and operating procedures of general safety production and fire protection knowledge. After new employees arrive at the workshop (or teams and groups), they will be trained in post responsibilities and operating procedures, and the actual training in the workshop should not be less than X hours in the first month, so that each employee can be clear about this position after arriving at the workshop. What is the standard of this post? Make clear the operating rules and safety operating rules of this post. New employees should have a written examination two months after taking up their posts, and the examination results should be included in the assessment of probation. The Human Resources Department will focus on pre-job training once a month for new employees who are recruited to their posts at ordinary times.
6. The professional knowledge training of various departments (such as sales, finance, procurement, human resources, international trade, etc.) is organized and counted by the department heads. According to the actual data requirements and the professional problems arising in the actual operation of the work, they contact the General Department of the company to make a training plan or conduct internal training or external teachers to systematically train the relevant professional knowledge of the department, discuss and exchange, teach subordinates how to do a good job and improve their professional skills. The purpose of training is to improve the quality of personnel.
Second, the assessment and evaluation of training
The effective operation of the training plan should be guaranteed by organization, determined in the form of system, and the training results should be tracked. The establishment of management personnel training files, the management personnel to participate in training, training assignments, etc. into the file management and annual assessment. Assessment includes two aspects, one is the assessment of training organizers, and the other is the evaluation and assessment of employees after training; To ensure that the training work is in place. Make the training work truly become the basic work of the company, make the training really work, effectively improve the quality of managers and employees, and make it develop scientifically, solidly and effectively, change employees' training for me, and shape a learning enterprise to adapt to the rapid development of the company, and at the same time reflect the values of all levels of the company and individuals.
Third, the training requirements
Each department of the company shall draw up the annual training demand and plan of the department, and the training year shall be submitted to the General Department before X; In the training plan, the organizer, responsible person, training time, training theme and materials, training form, trainees, training speakers should be clearly defined, training should be recorded, and training results should be evaluated and tracked; Training forms can be varied, strictly according to the training plan; The Human Resources Department shall conduct inspection and guidance at least once a month.
Fourth, the training form
The training will be conducted by internal training and external lecturers, and by going out and inviting in. The internal training of the company is taught by the relevant management personnel and professional and technical personnel of the company. External lecturers are determined by the comprehensive department of the company in consultation with external training institutions according to the requirements of training materials.