According to the official working schedule of the administrative service center, the working hours of Wujiang District Administrative Service Center in Suzhou are from 9: 00 am to 17: 00 am from Monday to Friday, from 9: 00 am to 1 1: 45 am on Saturday, and from 13: 00 pm to1in the afternoon.
The main work contents of the government service center window include:
First, handle all kinds of documents and certificates
The window of the government service center is an important window for the masses to handle all kinds of documents and certificates. Such as ID card, household registration book, birth certificate, marriage certificate, divorce certificate, residence permit, etc. The window staff will learn more about the needs of the handler, verify the relevant materials, go through the formalities, and issue the corresponding certificates or vouchers.
Two, provide all kinds of declaration and approval services, government services.
The window of government service center is an important window for the masses to declare and approve various matters. For example, enterprise registration, tax declaration, social security application for food insurance reimbursement, traffic violation payment and so on. The window staff will know the specific situation from the agent, check the relevant materials, declare or approve, and provide necessary guidance and help.
Three. Answer, consultation and complaint handling
The window of government service center is an important window for people to consult and handle complaints. The window staff will patiently answer all kinds of questions of the agent, provide the interpretation of relevant policies and regulations, and provide accurate information and guidance for the agent. At the same time, the window staff will also receive and handle complaints from the masses and hand them over to relevant departments for handling in time.
Fourth, handle public affairs.
The government service center window also undertakes some public affairs. For example, registration of community activities, registration of volunteers, withdrawal of provident fund, and application for unemployment insurance. The window staff will provide corresponding services according to the needs of the handler and assist in handling the relevant hand deposit.
Verb (abbreviation for verb) provides government information and policy propaganda.
The window of government service center is an important channel to provide government information and policy propaganda to the masses. The window staff will release the latest government information and policy interpretation to the manager in time to help the manager understand the relevant policies and regulations and operational procedures. At the same time, the window will also carry out policy publicity activities to improve people's awareness and participation in policies.
Six, handle window affairs, maintain order
The window staff of the government service center also need to deal with window affairs and maintain order. It is necessary to do a good job in opening and closing windows, and make overall arrangements for window resources to ensure the smooth progress of window work. At the same time, it is necessary to maintain the order of the window, guide the handling personnel to handle the business in an orderly manner, and prevent congestion and disputes.
The main work of the government service center window is to handle all kinds of certificates and certificates, provide all kinds of declaration and examination and approval services, answer consultation and complaint handling, handle public affairs, provide government information and policy propaganda, handle window affairs and maintain order.
To sum up, the window staff of the government service center provide convenient, efficient and high-quality government services for the handlers through professional services and efficient handling, which promotes the good interaction between the government and the masses.
Legal basis:
People's Republic of China (PRC) Administrative Licensing Law
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In order to standardize the establishment and implementation of administrative licenses, protect the legitimate rights and interests of citizens, legal persons and other organizations, safeguard public interests and social order, and ensure and supervise the effective implementation of administrative management by administrative organs, this Law is formulated in accordance with the Constitution.