Taking Guangzhou as an example, according to Article 38 of Guangzhou 12345 Administrative Measures for Government Service Hotline, hotline centers at all levels, contractors and their staff should strictly abide by the discipline of confidentiality, and shall not disclose the information of petitioners, managers and other relevant contents that are not suitable for publicity.

The municipal government affairs open office shall, jointly with the municipal discipline inspection and supervision organs, supervise and deal with the effectiveness of handling matters, and submit relevant issues to the municipal discipline inspection and supervision organs for disciplinary treatment if they do not actively perform their handling responsibilities and avoid contradictions, and there is no rectification effect for more than 6 months, resulting in repeated complaints and reports, and the inaction and slowness cause adverse effects.

Extended data:

12345 the relevant requirements of the government service hotline stipulate that:

1. Establish an interactive system between the government and the people. City leaders and organizers will answer calls from the masses as telephone attendants as planned, listen to people's voices, gather people's wisdom and solve people's worries. NPC deputies, CPPCC members and news media participated in the supervision.

2. The hotline follows the principles of territorial management, graded responsibility, strengthened supervision and pragmatic, and implements the system and mechanism of "No.1 external, unified acceptance, classified disposal, responsibility transfer, immediate completion, unified supervision and unified assessment". The hotline implements a 7×24-hour working system.

Notice of Guangzhou Municipal People's Government-General Office of Guangzhou Municipal People's Government on Printing and Distributing the Measures for the Administration of Guangzhou 12345 Government Service Hotline